ScalePad CS (Formerly Lifecycle Manager) Reviews & Product Details

ScalePad allows us to easily map out shared goals and initiatives between MSP and client to create a shared vision and agreed upon budget. Review collected by and hosted on G2.com.

There are a few manual tasks, such as data deduplication and company mapping, that could be streamlined to make the onboarding process easier. Review collected by and hosted on G2.com.

I use ScalePad Lifecycle Manager for tracking warranties across our customer base and integrating with the RMM and PSA platforms we utilize. It enables automated and fast warranty lookups, which are immediately available on the device info page of our RMM and report into our PSA on attached assets. I find it very easy to set up, and it works very well. The integration setups were also straightforward and implemented with no problems. Review collected by and hosted on G2.com.

Monthly fee is substantial for the product, but management feel it is worth the cost. Review collected by and hosted on G2.com.

Having all the information in one tool is really helpful for reporting Review collected by and hosted on G2.com.

I would like the reports to have more graphics. Review collected by and hosted on G2.com.

The reports are an excellent tool, they have everything I need to discuss hardware/software and warranty Review collected by and hosted on G2.com.

It's only as good as the data it receives. It would be great to see it be able to integrate with other services my clients use like Microsoft 365 and Google Workspace Review collected by and hosted on G2.com.

I really like being able to get a warranty for our clients on servers and workstations without a lot of hassle. It makes it easy for us get a price for the quote, and present that to a customer in an efficient manner. The initial setup of ScalePad Lifecycle Manager was also very easy. Review collected by and hosted on G2.com.

Particularly, the Lifecycle Manager doesn't pick up on virtualized hardware running VMware, which is something that would be useful. However, it's becoming a nonissue for us as we transition from VMware to Hyper V, which the Lifecycle Manager works great with. Review collected by and hosted on G2.com.

We purchased this product specifically to use for QBRs and EPRs with our clients, but it has never functioned as intended. Despite reaching out for support from both our sales representative and others, we were unable to get it working. Three months in, we requested to terminate the contract and upgrade our Lifecycle Insights plan, but were denied, even though we had not been able to get the product operational. The sales person claimed he was unaware that we were a telecom and IT company, which was surprising since 'TEL' is part of our company name. The implementation process on Manage was also very poor, which contributed to our inability to use the product properly. As a company that manages phone systems, we were advised to 'just put phones in under printer,' even though we couldn't update the name, which made the solution unworkable for our needs. Review collected by and hosted on G2.com.

Unfortunately, the product has never worked for our team, so I am dissatisfied with both the entire product and the sales and leadership team behind it. I am leaving this review because, despite reaching out multiple times, none of my concerns have been addressed as I requested. Review collected by and hosted on G2.com.

I really appreciate the convenience that ScalePad Lifecycle Manager provides. Its intuitive interface is one of its standout features for me, allowing me to navigate and manage equipment warranties with ease. The tool is extremely helpful in enabling me to quickly look up expiration dates and identify equipment that is ready for replacement, which is crucial in my role as a procurement manager. The ability to adjust terms and costs is also a big plus, as it gives me the flexibility to choose different terms and alter markups for PDFs as needed, making my work a lot more efficient. Additionally, the affordable warranties offered by ScalePad for servers and workstations are perfect for a managed service provider like us, as they allow us to set our markup according to our preferences, thus simplifying the quoting process. This easy-to-use quoting system allows us to generate a PDF and send it directly to our clients, saving us significant time and effort. Overall, ScalePad Lifecycle Manager is a really great tool that has become indispensable in our workflow. Review collected by and hosted on G2.com.

I'd like the ability to choose individual terms for each workstation in ScalePad Lifecycle Manager, rather than select devices for a one year, re-sort and select 2-Year, etc. Review collected by and hosted on G2.com.

I like being able to present the insights to our customers, such as identifying slow workstations and Windows 11 compatibility. These features make the tool very attractive. It helps us identify which machines are upgradeable and which ones need to be replaced, which would be a real pain to do manually. The initial setup was really easy too. Review collected by and hosted on G2.com.

I wish there were more automation and integration between initiatives, roadmaps, and insights. For example, I would love a feature that takes an insight like machines older than 4 years old and automatically puts them into automatic quarterly initiatives and planning. Review collected by and hosted on G2.com.

I love the overall interface and ability to easily track what is happening in my clients world Review collected by and hosted on G2.com.

Reporting/Reports feature not being as robust as we would like Review collected by and hosted on G2.com.

Great reports for meeting with our client base. Review collected by and hosted on G2.com.

Some times it just breaks and we have to go back and set it up again. Review collected by and hosted on G2.com.