Designed for ConnectWise Manage, Cognition360 delivers unparalleled predictive analytics from your PSA ticket data, elevating your MSP’s productivity and profitability.
Cognition360 helps you turn your MSP into a data-driven powerhouse, and creates business-improving opportunities for you by:
Providing 130+ reports that enable better decision-making
• From high level to granular details, Cognition360 provides trend analysis-based financial and operational reporting to uncover the information that drives better business decisions. Benchmark your MSP's performance, measure technician efficiency, plan capacity, and analyze agreement and project profitability. Quickly drill down in each report to get to root causes, find recording errors, and improve time tracking.
Getting deeper with data you can trust
• Become empowered with the ability to ask deeper questions. Predictive analytics creates an optimized data structure that gets insights and answers to your questions quickly, and without taxing the CW production server.
Driving your revenue and profitability forward
• No more "just gut feelings", use hard data to find where the dollars lie. Identify where you are making or losing money on a per-client, project, or service basis. Cognition360 Partners rapidly achieve a 10-15% minimum increase in profitability, with mature Partners achieving as much as a 30% bump.
You know the information you need for better decision-making is in there somewhere. Cognition360 surfaces it.
See firsthand how Cognition360 can help at www.scalepad.com/cognition-360
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Product Description
ScalePad Cognition360 is an advanced business intelligence and analytics platform tailored for Managed Service Providers . By transforming data from ConnectWise PSA into actionable insights, Cognition360 empowers MSPs to enhance operational efficiency and profitability. The platform offers over 130 interactive reports and benchmarks, enabling users to delve deep into their business metrics and make informed decisions.
Key Features and Functionality:
- Comprehensive Reporting: Access to a vast library of interactive reports covering key operational and financial metrics, including profitability, technician efficiency, ticket dynamics, project performance, and agreement renewals.
- Drill-Down Capabilities: Users can explore data at granular levels to uncover root causes of trends and challenges, facilitating precise problem-solving.
- Predictive Analytics: Leveraging machine learning and artificial intelligence, Cognition360 provides predictive insights, allowing MSPs to anticipate capacity constraints, hidden cost drivers, and operational bottlenecks.
- Benchmarking: Compare performance against industry standards developed from extensive historical data, helping identify areas for improvement.
- Data Warehousing: Offloads reporting to a dedicated data warehouse, minimizing the impact on production systems while enabling historical trend analysis and "what-if" forecasting.
Primary Value and Problem Solved:
Cognition360 addresses the challenge MSPs face in extracting meaningful insights from vast amounts of data. By providing a centralized platform for comprehensive analysis, it enables MSPs to:
- Enhance Profitability: Identify and act on opportunities to increase profitability by at least 10-15% through detailed financial reporting and analysis.
- Improve Operational Efficiency: Monitor and optimize technician performance, project management, and service delivery processes.
- Data-Driven Decision Making: Transition from intuition-based to data-driven strategies, ensuring decisions are backed by accurate and timely information.
By integrating seamlessly with ConnectWise PSA, Cognition360 empowers MSPs to unlock the full potential of their data, driving growth and success in a competitive landscape.
Overview by
Brittany McDougall
