Two-plus years of running client sites on it, and uptime is what's kept me loyal, I haven't had to deal with the kind of recurring outages that turn into awkward calls with clients. The reseller account management is also straightforward: provisioning new client accounts and allocating resources under one roof means I spend my time on client work instead of firefighting server issues. Review collected by and hosted on G2.com.
What I dislike most about ScalaHosting is the limited control I have within cPanel. For example, I can't install antivirus software myself to scan files , every time I need a scan done, I have to open a support ticket and wait for the team to handle it on their end. Support is responsive when I reach out, so it's not a service quality issue, but the lack of independence is frustrating. As someone managing multiple client accounts, I'd much rather have direct access to run security scans myself on my own schedule than route every check through a support queue. Review collected by and hosted on G2.com.
Hi Desmond,
Thank you for sharing such detailed feedback. I’m glad to hear that ScalaHosting has provided reliable uptime and fair pricing, and that our support team has been able to assist you efficiently whenever needed. Knowing that you feel supported and not just like another ticket is exactly what we aim for.
I understand your desire for more control over cPanel, especially when it comes to managing the security tasks you mentioned. While our support team handles some tasks to ensure server stability and protection, I realize it can feel limiting when you’d like to manage them directly. However, your feedback is certainly valuable, and it helps us consider ways to improve flexibility for users who prefer more hands-on control.
It’s wonderful to hear that our service helps you not only run your own business efficiently but also build trust with your clients. That’s exactly the kind of impact we hope to achieve for everyone who chooses ScalaHosting.
Warm regards,
Gabriella
