G2 reviewers report that both Cloudways and ScalaHosting offer excellent support, but ScalaHosting stands out with its highly responsive and knowledgeable support team. Users appreciate the availability of real people to assist them at any time, which builds confidence in managing their digital operations.
Users say that Cloudways excels in its intuitive dashboard and ease of use, making it particularly appealing for web designers managing multiple sites. Reviewers highlight features like staging management that allow for seamless updates to live sites, enhancing their workflow.
According to verified reviews, ScalaHosting offers a better performance-to-cost balance, which is especially beneficial for startups. Users note that the pricing structure is scalable, allowing them to provide white label services without a hefty initial investment.
Reviewers mention that while Cloudways has a solid overall rating, it faces challenges in areas like email hosting and domain management, where users have expressed dissatisfaction compared to ScalaHosting's more robust offerings in these categories.
G2 reviewers highlight that both platforms have strong security features, but ScalaHosting's tools for malware identification and removal are particularly praised, giving users peace of mind regarding their website's safety.
Users report that Cloudways has a slight edge in ease of setup and overall user satisfaction, but ScalaHosting's consistent performance and quality of support make it a compelling choice for those who prioritize assistance and reliability in their hosting experience.
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