I like Sauce because it's the only platform that's really doing what we need for our website, ensuring that every order gets delivered even before the time. It handles the orders online from our website, collects customer information, and does email marketing with AI, bringing a lot of customers back. The initial setup was super easy. Review collected by and hosted on G2.com.

They don't have ticket numbers for when we open a ticket, and they said they're gonna work on it. Also, I'd like more options to improve, like having an easy option to reply to customers when they leave reviews on the website back end, similar to what Uber does. Review collected by and hosted on G2.com.

I find Sauce to be incredibly user-friendly and professional, making the initial setup process very easy, which was facilitated by Nina's convincing and skillful guidance. Sauce enhances my business by simplifying the ordering process for customers and effectively assisting my shop in marketing efforts, thereby increasing visibility on platforms like Google. I appreciate the convenience of their delivery service, which is a cost borne by the customer. This convenience is compounded by the fact that I no longer need to manage orders over the phone, ensuring a seamless operation. Additionally, using Sauce’s proprietary software has been a great experience at a very low partnership cost, making it an ideal addition to our shop's operational tools. Review collected by and hosted on G2.com.

I find it challenging to switch back and forth between using in-house drivers and third-party drivers for delivery. That's the main issue I've encountered so far. Review collected by and hosted on G2.com.

The marketing tools are straightforward and user-friendly. The commission rates are reasonable, and the financial information provided is very transparent. Review collected by and hosted on G2.com.

I wish there were an option to rate the drivers, as I have occasionally encountered some who are rude. It would also be helpful to have a feature that allows us to request a different driver if we no longer want to interact with someone who is unprofessional or impolite. Review collected by and hosted on G2.com.

1) ease of use

2) paid every other day vs weekly

3) avoid 3rd party charges for both customer and business owner

4) great customer service!

5) they create you a website

6) they set up to transfer incoming phone calls you can’t answer to your order sight so you don’t lose an order. Review collected by and hosted on G2.com.

1) would like the availability to increase prep time Review collected by and hosted on G2.com.

I like the flexibility having Sauce as our main online platform, especially given its advantages over other large 3rd party delivery platforms. Review collected by and hosted on G2.com.

Just given the advantage of having better pricing flexibility, I have to update an item 2 separate times for our 2 online order platforms. But this is a cheap price to pay for the advantages! Review collected by and hosted on G2.com.

The quick and personal assistance. I have a direct line with account manager Review collected by and hosted on G2.com.

There isn't really much that I don 't like about sauce directly. Just the drivers aren't always the best. Review collected by and hosted on G2.com.

their service is exceptional and the people that work for the company that I have had the pleasure of dealing with have been top notch. The technology is super easy to use and integrates well with my current POS. Review collected by and hosted on G2.com.

the only thing that disappoints me about sauce is that there is only one like it. If there was another sauce or a competitor, I believe they would have to work even harder, if that's even possible Review collected by and hosted on G2.com.

We love that Sauce puts the customer first. They’re always working to improve the user experience and partner with us to make online ordering as cost-effective as possible. Review collected by and hosted on G2.com.

We're unable to send customer information directly from Sauce to Toast, which makes it difficult to fully use Toast Marketing. Since many of our customers order through Sauce, we’re stuck manually downloading and uploading data, leaving room for error. Review collected by and hosted on G2.com.

Sauce offers great prices to our customers and distributes a fair amount to its restaurants. It integrates with our Toast POS system. Sauce has an expansive reach of up to 5 miles. Ease of implementation. Review collected by and hosted on G2.com.

Receipts can be difficult to read with a lot of unnecessary info. Drivers come in with only first name and last initial (can be tricky especially during busy times). Orders cannot be edited and reprinted (i.e. date change, product change). No option to send our desserts as a gift (often customers send a gift to someone but accidentally put it under their name as there is no option for "Recipient") Review collected by and hosted on G2.com.

The user experience of the Sauce app is outstanding—seamless for both my customers and employees. We've been using it for the past two years without any issues, making it a reliable solution for our business. Review collected by and hosted on G2.com.

We've been using it for the past two years without any issues, and I have no complaints so far. Perhaps adding some AI-powered features could enhance it even further—just a suggestion! Review collected by and hosted on G2.com.