SAP can handle an incredible amount of different aspects if a company itself, out of all the CRMs I have worked with, SAP has proven to be the most mature of all of them, as being a customer service representative you often need access to records that other teams handle, SAP eases my access to contact records, sales proposals and quotes, account creation requests, escalations and regular CSR tickets Review collected by and hosted on G2.com.

SAP can bug sometimes deleting our text records and can be slow, however that is understandable once you realize the amount of data it stores within the database. Review collected by and hosted on G2.com.

I love how easy it is to track leads and manage deals in SAP Sales Cloud. The interface is clean and straightforward, which makes it simple to stay organized. I never feel overwhelmed or buried in data. Everything is laid out clearly, from contact details to deal stages, so I can focus on selling instead of sorting through clutter. Even when I'm juggling multiple opportunities, the system helps me stay on top of things without adding stress. Review collected by and hosted on G2.com.

It was a bit tricky to set up at first, and I had to rely on a few external tutorials to get things running smoothly. Once it's configured, though, it works really well Review collected by and hosted on G2.com.

I like SAP Sales Cloud for its real-time analytics and reporting feature, as well as its seamless integration which provides the ability to have a single source of truth. I also appreciate the scalability and flexibility of the solution. Moreover, the modern user experience is impressive, and I value the continuous innovation features that SAP Cloud offers. Review collected by and hosted on G2.com.

Some of the aspects we need improvement include the complexity of implementation. Many users report that implementation of projects is exponentially complex and can take months and years to complete. There's a stiff learning curve, and despite the modern interface, the system remains complex for many daily users. Additionally, there is limited customization flexibility. Review collected by and hosted on G2.com.

I really like SAP Sales Cloud's ability to centralize customer and sales data in one place, which gives our team better visibility into opportunities, customer relations, and sales activities. This centralization improves productivity, forecasting accuracy, and overall sales performance. Having a single source of truth makes it easier to access accurate information, track opportunities, and collaborate effectively. This setup reduces the time spent searching for data, improves decision-making, and helps provide a more personalized experience to customers. The initial setup was user-friendly with guidance provided. Review collected by and hosted on G2.com.

The user interface can sometimes feel complex for new users, and certain customizations may require additional time and technical expertise. Improving ease of use and simplifying configuration would enhance the overall experience. The user interface could be made more intuitive by simplifying navigation, reducing the number of clicks required for common tasks, and offering more customizable dashboards for different user roles. Review collected by and hosted on G2.com.

I like the capability to build reports, even though they are slow. The visuals look good on the screens, fitting well. I also appreciate the ability to integrate SAP Sales Cloud with other systems, especially SAP systems, seamlessly. Review collected by and hosted on G2.com.

The system can be very slow, especially in the afternoons. It's not really user-friendly, and people take time to learn how it works. Even with user manuals, it's difficult for people to learn the system. It's not very flexible in terms of configuring workflows, and often requires a developer to build custom logic, which costs the company more. Review collected by and hosted on G2.com.

I really love how SAP Sales Cloud covers the whole sales process so well. We can track everything step by step, from getting new leads, sending out fabric quotes and arranging product samples, all the way to negotiating bulk orders and closing deals. It fits our textile wholesale business really well and keeps all our sales work well organized. I also find its customer profile management extremely useful. We can record all client details clearly, such as their favorite fabric styles, usual order volumes and budget needs. This lets our sales team offer more suitable services and meet their demands better. What’s more, I’m a big fan of its easy-to-use data dashboard and built-in reports. It can automatically show us clear sales trends and market data, so I can easily adjust our stock plans and sales strategies without spending hours sorting out data manually. It also runs very steadily and works great with other tools we use, like our inventory system and accounting software, which makes our daily work much more connected and efficient. Besides that, I really like the flexible access permission settings. I can set different viewing and editing rights for different staff, so we can well protect our private client information and make sure everyone only sees what they need for their own work. Review collected by and hosted on G2.com.

First off, the initial setup and daily operation are way too complex for ordinary sales team members. Many advanced system functions are overly professional and loaded with complicated settings. It takes them quite a long time to get fully familiar with basic entry operations, and they often feel confused when adjusting sales stages or filling in customized textile-related fields. A more simplified lightweight operation mode would be much more friendly for frontline sales staff. Secondly, it lacks enough industry-specific preset templates tailored for the textile field. Right now most quotation forms and business templates are universal styles, without built-in textile industry standard parameters such as fabric composition, gram weight, width and bulk order discount rules. We have to manually add and modify these items every time, which wastes a lot of extra working time. Review collected by and hosted on G2.com.

Its strong integration with the SAP ecosystem, real-time customer insights, and advanced sales automation features make it a valuable tool. It helps streamline lead and opportunity management, improves forecasting accuracy, and enables sales teams to deliver a more personalized customer experience through centralized, data-driven processes. Review collected by and hosted on G2.com.

The platform can feel complex for new users, particularly during implementation and customization. The user interface doesn’t always feel intuitive, and making integration or configuration changes can require technical expertise. In addition, performance can sometimes be slower when the system is handling large volumes of data. Review collected by and hosted on G2.com.

AI-Driven Insights: Uses Joule (SAP’s AI) to help predict deal success, score leads, and automate follow-up drafts.

ERP Integration: Provides real-time access to back-office data—such as inventory, credit limits, and pricing—through native S/4HANA connectivity.

360° Customer View: Brings marketing, service, and sales history together in a single dashboard for clearer relationship intelligence.

Reduced Admin Work: Automates quote generation, email-to-order creation, and CRM data entry, keeping reps focused on selling.

Mobile & Collaborative: Offers a mobile-first experience for field reps, along with deep integration with Microsoft Teams for internal deal discussions. Review collected by and hosted on G2.com.

Steep Learning Curve: The interface is packed with features and can feel overwhelming for new or non-technical users, so it takes a significant amount of time and training to get comfortable.

Complex Setup: The initial configuration and customization can be complicated and often require specialized technical consultants or a dedicated IT team to properly align the software with your business workflows. Review collected by and hosted on G2.com.

I find SAP Sales Cloud essential for managing my pipeline and tracking customer interactions effectively. The mobile access is what I like most because it lets me manage my deals and customer interactions from anywhere, not just at my desk. Its automation features save me a ton of time on routine follow-ups and data entry, allowing me to focus on building relationships with clients. It provides a central place to track leads and manage opportunities without wasting time searching for information and integrates well with our email and other systems, giving us better visibility on deals and revenue. This integration also facilitates a smooth lead flow from marketing to sales without manual handoffs. Review collected by and hosted on G2.com.

Honestly, the learning curve is pretty steep when you first start using it - it took me a while to get comfortable with all the features. And I wish the customization options were easier to handle without having to call IT every time I need to adjust something for my specific workflow or team needs. Review collected by and hosted on G2.com.

I like that SAP Sales Cloud keeps all customer data, leads, and sales activities in one place, making it easy to track opportunities and follow up efficiently. It gives clear visibility of the sales pipeline, which helps in better planning and coordination. Keeping everything in one place helps me avoid missing important customer details or follow-ups. I can quickly see the full history of interactions, track the status of leads and opportunities, and manage quotations more efficiently. This organization makes my work more organized, saves time, and improves coordination with my team, especially when handling multiple customers and projects in an industrial environment. Review collected by and hosted on G2.com.

One challenge I face with SAP Sales Cloud is that it can feel complex and not very user-friendly at times, especially for new users. Some processes take more steps than expected, which can slow down daily work. Also, the system performance can occasionally be slow, and better customization or simpler navigation would improve the overall experience. Review collected by and hosted on G2.com.