[
Samsung... Reviews
](https://www.g2.com/products/samsung-contact-center-pro/reviews)

[
Samsung... Reviews
](https://www.g2.com/products/samsung-contact-center-pro/reviews)

# Samsung Contact Center Pro Features

##### 
## Platform (7)

Omnichannel

Allows inflow of requests through various digital channels such as email, social media, etc.

Mobile Access

Allows users to access the software using mobile devices.

Queue Management

Provides queue management in case of increase in case/call inflow.

Call Routing

Allows distribution of incoming calls to agents.

Call Back

Allows users to request a call back.

IVR

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.

Automatic Call Distribution

Allows automatic distribution of incoming calls to the agents.

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##### 
## Workforce Management (2)

Call Monitoring

Allow managers/supervisors to monitor calls for quality assurance purposes.

Performance Evaluation

Allows managers/supervisors to evaluate the performance of agents.

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##### 
## Administrative (2)

Call Recording

Allows supervisors/managers to record and review telephone conversations of agents.

Reporting & Dashboards

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

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##### 
## Generative AI (1)

AI Text-to-Speech

Simulates human-like speech from text inputs.

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##### 
## Call Center Infrastructure (CCI) (4)

Autonomous Task Execution

Capability to perform complex tasks without constant human input

Cross-system Integration

Works across multiple software systems or databases

Natural Language Interaction

Engages in human-like conversation for task delegation

Proactive Assistance

Anticipates needs and offers suggestions without prompting

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[

 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

Sponsored

LiveChat

4.5/5

(810)

Visit Website

](javascript:void(0))

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[

 ![Automation Anywhere Agentic Process Automation](https://images.g2crowd.com/uploads/product/hd_favicon/053673f927a7e9eaba122ebe77b4349a/automation-anywhere-agentic-process-automation.svg "Automation Anywhere Agentic Process Automation")

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[
View All Alternatives
](https://www.g2.com/products/samsung-contact-center-pro/competitors/alternatives)

##### Categories on G2

[
Call Center Infrastructure (CCI)
](https://www.g2.com/categories/call-center-infrastructure-cci)

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