RouteManager by WorkWave Reviews & Product Details

Route Manager by WorkWave is a cloud-based route planning software that allows users to optimize and manage last-mile deliveries quickly and seamlessly. Route Manager has led its customers to increase operational efficiency by at least 30%, reduce insurance and fuel costs by 10-15%, and increase revenue by 20% more deliveries.

Seller

WorkWave

Discussions

RouteManager by WorkWave Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Spanish

Solution Type

Best-of-Breed

Overview by

Nicole Fevrin

Pricing

Pricing provided by Workwave.

Route Manager 360 by WorkWave

1 Vehicle Per Month

Route Manager 360+ by WorkWave

1 Vehicle Per Month

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 45 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

G2 reviews are authentic and verified.

Here's how.

Rafael D R.

Small-Business (50 or fewer emp.)

4/5/2023

"Good routing software lacking a lot of features and user friendliness"

2/5

What do you like best about RouteManager by WorkWave?

Efficient and fast software to create routes. Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

It does not have: Multiday routes. Searching for past routes is a pain. There is no way to put labels on the routes. If you ask for a feature you will never get it. Review collected by and hosted on G2.com.

Verified User in Architecture & Planning

Small-Business (50 or fewer emp.)

2/22/2022

"Works great, I would love to get more features working for us. i.e scanning function"

4/5

What do you like best about RouteManager by WorkWave?

The tracking and live traffic feed is awesome, I can update my customers in real time Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

There are multiple users that can erase my routes without my knowledge. Review collected by and hosted on G2.com.

Response from Brittany Boyle of Workwave

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Thank you for your 4-star review, and for your helpful feedback!

Diamond S.

Truck Driver

Enterprise (> 1000 emp.)

4/25/2019

"Workwave Route Manager Reviews."

5/5

What do you like best about RouteManager by WorkWave?

Workwave is moderately easy to utilize and get set up. The dispatcher interface has great data and the driver application is exceptionally helpful. We can follow our trucks and see precisely where they are with the worked in GPS capacities and the driver application enables us to send live course updates to our drivers effectively. We've even had the capacity to work out a lot of API combination which is enabling us to mechanize a significant part of the procedure. Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

So far we have found everything exactly as we would prefer and fulfilling! Review collected by and hosted on G2.com.

Recommendations to others considering RouteManager by WorkWave:

It is a fabulous, adaptable item. Verifies the greater part of the containers, the help is extraordinary and they are sensibly priced. Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

Workwave helps us keep our drivers accountable by showing the time and routes they took to get between each request. It's given us an interface that our dispatchers can sign into and make real-time decisions about the routes and then push those changes to drivers. It's given our drivers an easy-to-use application that allows them to navigate from stop to stop. With an Open API system, we're able to have accurate data flow from our Point of Sale System into Workwave Route Manager, allowing us an easy way to organize our delivery day, customer by customer. Review collected by and hosted on G2.com.

Response from Nicole Fevrin of Workwave

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Thank you for your outstanding review Diamond S. The WorkWave Route Manager team is happy that you are seeing success with our software solution!

Verified User in Insurance

Mid-Market (51-1000 emp.)

7/26/2018

"WorkWave Scheduling"

3/5

What do you like best about RouteManager by WorkWave?

Workwave helps to minimize driving times for our field team, so they are able to spend more time with members. It also gives time back to our corporate office with less time spent optimizing routes. Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

WorkWave is not as "intelligent" as we would like it to be when adding different parameters to orders. Review collected by and hosted on G2.com.

Recommendations to others considering RouteManager by WorkWave:

There is a lot of trial and error with WorkWave but once you find what works with your company its worth it ! Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

WorkWave cuts back on gas and toll reimbursements and gives us the ability to visit more member while providing a quality service. Review collected by and hosted on G2.com.

Francisco A.

General Manager

Executive Office

Mid-Market (51-1000 emp.)

12/13/2017

"General Manager"

3.5/5

What do you like best about RouteManager by WorkWave?

Route planning, ability to inspect performance from a single screen, android integration, real time feedback. Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

If data connection falls for more than a few minutes, sync will drop and after that the route information on the phone won't be available, this is a No No, and honestly a reason why we are evaluating other options.

Local customer support is not all familiar with the product. Nevertheless; we haven't got to the trouble of finding help further up in the company thus stock with the local vendor.

Price won't hold attractive with our volume, since the solutions we getting from the app soon might be developed in house at the cost of one or two years of operation. Review collected by and hosted on G2.com.

Recommendations to others considering RouteManager by WorkWave:

Evaluate if the data provider of the area offers full coverage since signal dropouts or battery depletion might affect to unrecoverable data losses. Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

Even though route optimization is a strong selling point, the benefit we see now is a tool to manage the operation in real time, being able to pinpoint in a map.

Data retrieval for each customer is very valuable, but can be better though. Review collected by and hosted on G2.com.

Response from Megan Gimbar of Workwave

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Hi Francisco, we appreciate your feedback and have reached out to you directly to solve some of the issues you've encountered. If your drivers experience connectivity issues, please instruct them to send an activity log from the app (this way we can help faster!). These tickets are sent directly to our support team who can assess the mobile issues and determine if it's a connectivity or cellphone issue vs. software related. We value your business and look forward to continuing our partnership.

Niki R.

Business Development Manager

Consumer Services

Enterprise (> 1000 emp.)

12/7/2017

"Easy to use route planner"

5/5

What do you like best about RouteManager by WorkWave?

I like that work wave's platform is easy to use. There are a variety of features this platform offers so you can use it for just putting stops in order or much more. If you want to take advantage of all of their features, they offer constant training so that you can take advantage of all that the platform has to offer. There is an app for your mobile to the device so that you can easily access your route. Many route planners only allow you to put so many stops in order while Work Wave allows for a lot more stops than others that I have looked into. Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

I personally do not need all of the features that they offer as I really only use the program to put multiple stops in order. Review collected by and hosted on G2.com.

Recommendations to others considering RouteManager by WorkWave:

If you are looking to add a high volume of stops to a route this is the best program for this. Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

The benefit to me is that I can upload a ton of stops opposed to a few as I create a monthly route opposed to a daily or weekly route. Many other planners I looked into have a small number of stops that they allow for a route so I would have to create 2 routes to use their platforms opposed to using Work Wave to create one. I am able to print out my route, use it through my phone if needed and I can go back and find the route that I had previously created by searching through the calendar. Review collected by and hosted on G2.com.

Mark M.

VP Operations

Information Technology and Services

Small-Business (50 or fewer emp.)

12/6/2017

"Excellent product - more features that we can hope to use"

4/5

What do you like best about RouteManager by WorkWave?

WorkWave Route Manager allows us to easily get the most effective path between sites, plans the day for field technicians and provides them step by step instructions on route logistics. Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

There isn't a lot I dislike. I would love to have a use for more of their features since the are so novel. Review collected by and hosted on G2.com.

Recommendations to others considering RouteManager by WorkWave:

It's an outstanding product. Again I wish I had more uses for it. Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

We have teams of people that periodically have to conduct site surveys. The surveys take about an hour. If we have large groups of surveys in a specific geography, we send out one-five people. Before WorkWave Route Manager, one of our people sat down with AAA maps and highlighters to figure out how many surveys could be done in a day and which ones. Review collected by and hosted on G2.com.

Eddy C.

Director of Marketing

Automotive

Small-Business (50 or fewer emp.)

12/6/2017

"Workwave cut our mapping and routing time for our vans down to minutes from hours."

4/5

What do you like best about RouteManager by WorkWave?

For the most part it's very intuitive and easy to use, right out of the box. When it comes to routing for multiple vehicles with assigned inventory on routes that may overlap, Route Manager is a fantastic solution and has been a boon for us. Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

Integration with our CRM program has proven to be a challenge, but we continue to work on it. Review collected by and hosted on G2.com.

Recommendations to others considering RouteManager by WorkWave:

Use the trial to it's fullest and take advantage of the initial support. Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

Man hours spend on manually inputting addresses in to a mapping program and sorting them in to routes and then sequencing them was a big time suck for us. It's nearly non-existent, now, in the markets that we use Route Manager. Review collected by and hosted on G2.com.

Verified User in Cosmetics

Small-Business (50 or fewer emp.)

3/27/2018

"Best customer service"

5/5

What do you like best about RouteManager by WorkWave?

The software is excellent and is a critical part of managing our business. Customer support is fantastic - they always go the extra mile to help Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

I have no major dislikes - everything I have asked for is either implemented or on the road map Review collected by and hosted on G2.com.

Recommendations to others considering RouteManager by WorkWave:

It is a fantastic, flexible product. Checks off most of the boxes, the support is otherworldly and they are reasonably priced. Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

We are trying to route close to 100 deliveries per day spread out among various delivery routes. WorkWave has helped us divide the routes fairly and reasonably Review collected by and hosted on G2.com.

Raj B.

Co-Founder and CFO (Strategy and Finance)

Small-Business (50 or fewer emp.)

12/7/2017

"Great experience since last year"

5/5

What do you like best about RouteManager by WorkWave?

We began using Workwave after a long serach and needed something to track our delivery truck and create routes. It was perfect because we get a perfect look into what our truck was doing. We caught our driver going off the route and wasting time. Saves money and is TOTALLY worth it. Trust me, I am cheap, but this saved me money. Absolute no brainer. I wish the monthly fee was less, but I cant complain. I save on gas now because of reducing hard driving from my drivers. Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

I wish the monthly fee was less, but I cant complain. I save on gas now because of reducing hard driving from my drivers. Review collected by and hosted on G2.com.