--- title: Rossum Reviews meta_title: 'Rossum Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 127 reviews by the users' company size, role or industry to find out how Rossum works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 127 scale: '5' date_modified: '2026-09-28' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation ---

Rossum Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Rossum incredibly easy to use, benefiting from its intuitive UI and smooth implementation process. (20 mentions)
Users rave about the excellent customer support provided by Rossum, ensuring quick and effective assistance whenever needed. (18 mentions)
Users highlight the intelligent AI capabilities of Rossum, enabling efficient processing and significant time savings. (13 mentions)
Users praise the nice and clear UI of Rossum, enhancing their workflow and overall experience seamlessly. (12 mentions)
Users appreciate the accuracy of data extraction in Rossum, significantly enhancing processing efficiency and saving time. (11 mentions)
Users find the missing intuitive features in Rossum frustrating, leading to confusion during setup and usage. (5 mentions)
Users experience software bugs in Rossum, leading to inconsistent confidence scores and frustrating document automation issues. (5 mentions)
Users find the limited functionality of Rossum frustrating, particularly with dataset configuration and status options. (4 mentions)
Users experience slow processing with Rossum, especially with larger invoices and at the start of each month. (4 mentions)
Users experience a learning difficulty with Rossum, finding it challenging to fully master the features and customization. (3 mentions)

5 Pros or Advantages of Rossum

5 Cons or Disadvantages of Rossum

Rossum Reviews (127)

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Reviews

Rossum Reviews (127)

View 1 Video Reviews
4.5
127 reviews
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JC
Japheth C.
Developer
Enterprise (> 1000 emp.)
"AI is the future! Let's use it!"
4/5
What do you like best about Rossum?

Great customer support

Fairly easy to use the platform once it's implemented properly

Able to leverage its APIs for integrations, which is very useful Review collected by and hosted on G2.com.

What do you dislike about Rossum?

The AI takes a lot of time to train so will require a lot of man hours. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Rossum is a very good, intuitive and flexible product."
5/5
What do you like best about Rossum?

I really like the AI assistant integration, the customizable fields and the relatively easy setup. Review collected by and hosted on G2.com.

What do you dislike about Rossum?

I can't find anything in particular that I don't like, because Rossum is always bringing improvements, and UI changes that make our life easier and better. Review collected by and hosted on G2.com.

KB
Kayleigh B.
Sales/Customer Service Representative
Small-Business (50 or fewer emp.)
"Excellent Productivity Increase"
5/5
What do you like best about Rossum?

Rossum's learning and data input capabilities have greatly increased my team and I's productivity and ability to place sales orders and service our customers in a timely fashion. Teaching Rossum's AI was incredibly easy and took less time than expected! My company and colleagues use this program daily and has become an integral tool for our functioning. Review collected by and hosted on G2.com.

What do you dislike about Rossum?

Sometimes the font on orders and emails trips up Rossom, but it is easy to fix the errors. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Couldn't upgrade our workflow without Rossum!"
4.5/5
What do you like best about Rossum?

We wouldn't be where we are now without Rossum! We depend on the software for multiple moving parts that help our business grow and thrive. Rossum's customer support and ever-encompassing ease of use is what keeps us coming back to use it day after day. Review collected by and hosted on G2.com.

What do you dislike about Rossum?

Sometimes the timeliness of moving forward with Rossum holds us back, but their team is good at trying their best. Review collected by and hosted on G2.com.

Sarah D.
SD
Sarah D.
Central Purchasing Manager
Enterprise (> 1000 emp.)
"In the first instance of seeing the system I knew it was a game changer"
4.5/5
What do you like best about Rossum?

It picked up a lot of the annotation which with the previous system was not Review collected by and hosted on G2.com.

What do you dislike about Rossum?

It can be slower when it comes to larger invoices Review collected by and hosted on G2.com.

TP
Taylor P.
Transaction Manager
Enterprise (> 1000 emp.)
"Easy implementation"
4/5
What do you like best about Rossum?

Rossum is user friendly, straightforward to use and works well for our business Review collected by and hosted on G2.com.

What do you dislike about Rossum?

Sometimes there can be a lag, however only experienced in the test environment Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"Great Product, Great People"
5/5
What do you like best about Rossum?

The OCR engine is crazy good! I think the extraction and features on this product are very well implemented and especially the people working on this project, they are professionals and always very friendly. Review collected by and hosted on G2.com.

What do you dislike about Rossum?

I don't have a downside about it, of course I haven't tested everything there is to it, but for now, I'm more than satisfied with the solution. :) Review collected by and hosted on G2.com.

SH
Stefan Eduard H.
Senior Cloud Support Engineer
Small-Business (50 or fewer emp.)
"Great product and very easy to use with insane capabilities"
5/5
What do you like best about Rossum?

AI technologies which help me a lot in my daily work routine. Review collected by and hosted on G2.com.

What do you dislike about Rossum?

There nothing I could dislike about Rossum. The software is easy to use and support is very helpful if assistance is needed. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Fast and accurate document processing"
4/5
What do you like best about Rossum?

Rossum’s AI automates data extraction efficiently, reducing manual work. It’s user-friendly and integrates well with workflows. Review collected by and hosted on G2.com.

What do you dislike about Rossum?

Some features need fine-tuning, and customization has a learning curve. Review collected by and hosted on G2.com.

Artjoms R.
AR
Artjoms R.
Digital Project Specialist Americas
Enterprise (> 1000 emp.)
"Rossum AI: Enhancing Document Processing Efficiency and Accuracy"
5/5
What do you like best about Rossum?

Collaboration with Rossum AI has significantly elevated our document processing capabilities. Their advanced AI-driven solution has streamlined data extraction, delivering marked improvements in both accuracy and efficiency. The implementation was seamless, with outstanding support from their highly responsive and professional team throughout the process. Review collected by and hosted on G2.com.

What do you dislike about Rossum?

I have no dislikes about Rossum. The platform has consistently met our expectations. Review collected by and hosted on G2.com.