The Automated workflows helped us to optimize our response and minimize the response time Review collected by and hosted on G2.com.

That it cant be divided into shifts and sometimes it assigns the chats to offline agents Review collected by and hosted on G2.com.

The support team is helpful, and the setup is easy. The platform also has a well-designed UX/UI. Review collected by and hosted on G2.com.

The price is really high for a small business. Review collected by and hosted on G2.com.

The ease of use and that it solves the problem Review collected by and hosted on G2.com.

It could be a little more economical so that more people use it. Review collected by and hosted on G2.com.

the software looks good but as soon as something messes up, their own support is ironically very poor. Their channel feature created HUGE problems for us and our client, and when trying to rectify the problem they essentially left me to it. Review collected by and hosted on G2.com.

Their support function is ironically, very poor considering it's what they specialise in. The system looked good on the face of it, seemed to work well for a short period of time and then we suddenly had problems with one of the channels, this cause huge problems for my clients business and put a huge strain on mine and my clients relationship. When trying to rectify the problem, the support essentially left me to figure it out for myself, had no urgency whatsoever. AVOID AVOID AVOID! Review collected by and hosted on G2.com.

the ability to contact clients easily and quickly, which streamlines my work as it allows me to have multiple conversations with different clients, enabling me to increase my productivity Review collected by and hosted on G2.com.

the only issue I've had is the duplication of contacts due to the Mexico area codes, which are +52 and +521 Review collected by and hosted on G2.com.

I really enjoy the voice note option, as well as the reply and phone call capabilities. They make it much easier to contact clients and stay in communication for quick conversations, without the time-consuming back-and-forth of emails. Review collected by and hosted on G2.com.

I would like the limitation of 24hour window to be removed as this means one has to send a template to the client first and get the conversation unlocked again. Review collected by and hosted on G2.com.

What I really like best might be completely different from what most might like best, but I really like the calls. They are clear and fast and there is nothing more frustrating than to have to ask someone to repeat what they are saying due to a bad line. The quality of the calls are very impressive, and I can have all the details of a company saved in one safe place, and call without repeating myself. I really like it. And after today I really like the support team, really fast to assist, immediately replied to all of my questions, and in a very professional but polite manner. Review collected by and hosted on G2.com.

The downside to me personally is something that should in reality be a great tool, and that is that people who have administration rights can set individual access, so every single person can have access to certain or all work, but at the same time it can be set so precisely that others do not get to access any work at all. I have noticed it happens on all platforms and programs. But that is so far the only think I can think of that I dislike. Review collected by and hosted on G2.com.

We used to rely on WhatsApp Business as our main communication channel with clients, but we often lost many sales opportunities. Since we started using Respond.io, thanks to the platform's structured organization, managing leads has become much simpler and more efficient. The "AI Resume" feature has been a real lifesaver for all our agents, and it is definitely my favorite function (along with the option to leave notes for any member of our sales time). Additionally, the wide variety of tags available is extremely useful. It simply makes everything more organized, clear, and easier for agents to handle.

We use respond.io as an omnichanel for our sales, integrating WhatsApp, Facebook and Instagram. And because of this, we use it DAILY. Literally, all of our sales are closed through Respond.io!

The implementation was quick, easy and we didn't need much customer support. But whenever we need it, they're always so quick to reply and help us. Review collected by and hosted on G2.com.

One of the challenges we've faced is the difficulty of searching for specific contacts. Sometimes we need to use filters to make it work and, even then, the contacts don't always appear as expected. It can be a bit tedious to find a particular contact, although the directories have really helped us overcome this issue. This is the only drawback I see with Respond.io, the internal contact search engine. If improvements are done to make this easier, it would be a life saver! Review collected by and hosted on G2.com.

It is a fairly easy and intuitive application to use, allowing anyone to adapt quickly without the need for technical knowledge. Its interface is clear and organized, facilitating navigation and access to the different functions. Additionally, it helps optimize time in daily tasks, making work more efficient and practical. Review collected by and hosted on G2.com.

Although the application works quite well in general, it could improve in stability when sending messages, as errors or delays sometimes occur during sending. Optimizing this aspect would help make the experience smoother and more reliable for users. Review collected by and hosted on G2.com.

Sending bulk messages to our clients is straightforward, which is especially helpful for us as we work in the service industry. The platform is user-friendly for all team members, allowing everyone to manage chats, while a manager can easily monitor the conversations. We use it very regularly, and the installation process was simple. Additionally, templates are approved by META within 10 to 15 minutes, and the integration was both quick and uncomplicated. Review collected by and hosted on G2.com.

The only drawback i see is to start the conversation the other party should reply first to our template which we send. As of now that is the only thing Review collected by and hosted on G2.com.