--- title: respond.io Reviews meta\_title: 'respond.io Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 526 reviews by the users' company size, role or industry to find out how respond.io works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 526 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### respond.io Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of respond.io, finding it simple and seamless for their operations. [(98 mentions)](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1757493&qs=pros-and-cons#reviews) Users praise the **excellent customer support** by respond.io, noting responsiveness and helpful assistance in utilizing the platform. [(51 mentions)](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1757024&qs=pros-and-cons#reviews) Users find the **support team incredibly helpful** , providing prompt assistance for a smooth service experience. [(46 mentions)](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1757293&qs=pros-and-cons#reviews) Users praise the **easy setup** of respond.io, highlighting intuitive design and helpful onboarding for effective implementation. [(34 mentions)](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1758613&qs=pros-and-cons#reviews) Users appreciate the **excellent integrations** of respond.io, enhancing workflow efficiency and organization across multiple channels. [(33 mentions)](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1757086&qs=pros-and-cons#reviews) Users feel that Respond.io lacks essential **pipeline features** , prompting some to switch to alternative platforms for better functionality. [(18 mentions)](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1756719&qs=pros-and-cons#reviews) Users face **messaging issues** with respond.io, noting problems with syncing, editing messages, and delayed replies. [(15 mentions)](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1756640&qs=pros-and-cons#reviews) Users find the platform **expensive** , particularly for growing businesses, and suggest improvements in pricing and features. [(14 mentions)](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1756525&qs=pros-and-cons#reviews) Users find the **limited chat functionality** of respond.io insufficient, lacking essential features like pipelines and message management. [(10 mentions)](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1758187&qs=pros-and-cons#reviews) Users find it frustrating that **template issues** limit customization and hinder responsiveness in conversations on respond.io. [(8 mentions)](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1756813&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of respond.io ##### 1. Ease of Use Users appreciate the **ease of use** of respond.io, finding it simple and seamless for their operations. [ See 98 mentions ](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1757493&qs=pros-and-cons#reviews) See Related User Reviews ![Leyla A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leyla A.") LA Leyla A. Small-Business (50 or fewer emp.) 5.0/5 "Great Support" What do you like about respond.io? Nice layout, clear instructions, great support ![José L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "José L.") JL José L. Small-Business (50 or fewer emp.) 5.0/5 "Onboarding and Automations Make This a Standout Choice" What do you like about respond.io? I appreciate the onboarding process and the automations, especially how they allow me to handle tasks on my own without needing any technical expertis ##### 2. Customer Support Users praise the **excellent customer support** by respond.io, noting responsiveness and helpful assistance in utilizing the platform. [ See 51 mentions ](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1757024&qs=pros-and-cons#reviews) See Related User Reviews ![Leyla A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leyla A.") LA Leyla A. Small-Business (50 or fewer emp.) 5.0/5 "Great Support" What do you like about respond.io? Nice layout, clear instructions, great support ![Visal K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Visal K.") VK Visal K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent WhatsApp Business API Implementation with Helpful Support" What do you like about respond.io? We are really satisfied with respond.io’s implementation of the WhatsApp Business API. The team is always available to help with setting up chatflows ##### 3. Helpful Users find the **support team incredibly helpful** , providing prompt assistance for a smooth service experience. [ See 46 mentions ](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1757293&qs=pros-and-cons#reviews) See Related User Reviews ![Rayhanne B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rayhanne B.") RB Rayhanne B. Small-Business (50 or fewer emp.) 5.0/5 "All Conversations in One Place—Makes Connecting and Organizing Leads Easy" What do you like about respond.io? All conversations are in one application, which makes it a lot easier to connect with people. It also helped me organize my leads and keep everything ![Rola S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rola S.") RS Rola S. Small-Business (50 or fewer emp.) 5.0/5 "Simple to Use, with a Super Helpful AI Agent" What do you like about respond.io? Very simple to use honestly and their AI agent is super helpful ##### 4. Easy Setup Users praise the **easy setup** of respond.io, highlighting intuitive design and helpful onboarding for effective implementation. [ See 34 mentions ](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1758613&qs=pros-and-cons#reviews) See Related User Reviews ![Leyla A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leyla A.") LA Leyla A. Small-Business (50 or fewer emp.) 5.0/5 "Great Support" What do you like about respond.io? Nice layout, clear instructions, great support ![Visal K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Visal K.") VK Visal K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent WhatsApp Business API Implementation with Helpful Support" What do you like about respond.io? We are really satisfied with respond.io’s implementation of the WhatsApp Business API. The team is always available to help with setting up chatflows ##### 5. Integrations Users appreciate the **excellent integrations** of respond.io, enhancing workflow efficiency and organization across multiple channels. [ See 33 mentions ](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1757086&qs=pros-and-cons#reviews) See Related User Reviews ![Visal K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Visal K.") VK Visal K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent WhatsApp Business API Implementation with Helpful Support" What do you like about respond.io? We are really satisfied with respond.io’s implementation of the WhatsApp Business API. The team is always available to help with setting up chatflows ![Annamaria H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annamaria H.") AH Annamaria H. Small-Business (50 or fewer emp.) 5.0/5 "An AI Office Assistant That Keeps Client Requests on Track" What do you like about respond.io? It feels like an AI office assistant for me. I can rely on a bot, and only when it’s necessary do I need to answer our clients’ questions myself. Clie ### 5 Cons or Disadvantages of respond.io ##### 1. Missing Features Users feel that Respond.io lacks essential **pipeline features** , prompting some to switch to alternative platforms for better functionality. [ See 18 mentions ](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1756719&qs=pros-and-cons#reviews) See Related User Reviews ![José L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "José L.") JL José L. Small-Business (50 or fewer emp.) 5.0/5 "Onboarding and Automations Make This a Standout Choice" What do you dislike about respond.io? There are no contracts available for my customers, and I also don't have the ability to select or create different plans or pricing models. AN 5.0/5 "Respond.io is the answer to most of my problems" What do you dislike about respond.io? There are a few limitations, but the dev team is constatly working on adding new features ##### 2. Messaging Issues Users face **messaging issues** with respond.io, noting problems with syncing, editing messages, and delayed replies. [ See 15 mentions ](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1756640&qs=pros-and-cons#reviews) See Related User Reviews ![Rola S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rola S.") RS Rola S. Small-Business (50 or fewer emp.) 5.0/5 "Simple to Use, with a Super Helpful AI Agent" What do you dislike about respond.io? I just wish there are timed messages - meaning i can schedule a single message same as i do a broadcast + it is very hard to approve templates ![Laverne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laverne M.") LM Laverne M. Small-Business (50 or fewer emp.) 5.0/5 "Respond.io making communication to end users simpler" What do you dislike about respond.io? when you close a message, it does not allocate it back to the same agent that closed the message, if it's regarding the same thing ##### 3. Expensive Users find the platform **expensive** , particularly for growing businesses, and suggest improvements in pricing and features. [ See 14 mentions ](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1756525&qs=pros-and-cons#reviews) See Related User Reviews ![Visal K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Visal K.") VK Visal K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent WhatsApp Business API Implementation with Helpful Support" What do you dislike about respond.io? The pricing is slightly higher compared to some other platforms. However, when we consider advanced features such as CAPI integration, WhatsApp callin ![Mohamed M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed M.") MM Mohamed M. Small-Business (50 or fewer emp.) 5.0/5 "Seamless, Simple Network That Connects Everything Effortlessly" What do you dislike about respond.io? Pricing can be revised, alternatively all else is good ##### 4. Chat Functionality Users find the **limited chat functionality** of respond.io insufficient, lacking essential features like pipelines and message management. [ See 10 mentions ](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1758187&qs=pros-and-cons#reviews) See Related User Reviews ![Rayhanne B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rayhanne B.") RB Rayhanne B. Small-Business (50 or fewer emp.) 5.0/5 "All Conversations in One Place—Makes Connecting and Organizing Leads Easy" What do you dislike about respond.io? When a conversation ends, I have to wait for the other person to text me. ![Laverne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laverne M.") LM Laverne M. Small-Business (50 or fewer emp.) 5.0/5 "Respond.io making communication to end users simpler" What do you dislike about respond.io? when you close a message, it does not allocate it back to the same agent that closed the message, if it's regarding the same thing ##### 5. Template Issues Users find it frustrating that **template issues** limit customization and hinder responsiveness in conversations on respond.io. [ See 8 mentions ](https://www.g2.com/products/respond-io/reviews?filters%5Bsentiment_snippet%5D=1756813&qs=pros-and-cons#reviews) See Related User Reviews ![Rola S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rola S.") RS Rola S. Small-Business (50 or fewer emp.) 5.0/5 "Simple to Use, with a Super Helpful AI Agent" What do you dislike about respond.io? I just wish there are timed messages - meaning i can schedule a single message same as i do a broadcast + it is very hard to approve templates ![Mafe R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mafe R.") MR Mafe R. Small-Business (50 or fewer emp.) 5.0/5 "Organizes Chats Beautifully with Great App Integration" What do you dislike about respond.io? I really dislike having to use templates after 24 hours have passed since the last message. ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 5/12/2026 "Efficient teamwork: Assignments and comments keep 2,000+ chats organized" 4.5/5 What do you like best about respond.io? What we really like is how efficiently teamwork is supported. We are currently managing over 2,000 chats, and thanks to the assignment feature, everything stays well organized. The commenting function with the ability to tag team members is the perfect addition to this. Review collected by and hosted on G2.com. What do you dislike about respond.io? What we don’t like as much is that voice messages sometimes disappear if the chat is closed too quickly or if you switch tabs while the upload is still in progress. Review collected by and hosted on G2.com. What problems is respond.io solving and how is that benefiting you? We really like the clear management of customer inquiries and the well-structured way customers can be organized. The snooze function is also brilliant, as it allows us to receive reminders directly when needed. Review collected by and hosted on G2.com. Show More Response from Ryan Tan Jit Ming of respond.io [Editedit](https://www.g2.com/survey_responses/respond-io-review-11218236/official_response/edit) Thanks for taking the time to rate us! We'd love to hear more about your experience and where we can improve. Feel free to reach out at https://respond.io/contact anytime. 5/15/2026 Current UserValidated ReviewerSource: OrganicAI Translated ![Janet Licia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janet Licia M.") JM Janet Licia M. Administrator Mid-Market (51-1000 emp.) 5/25/2026 "Professional, User-Friendly Messaging That Keeps Client Communication On Time" 5/5 What do you like best about respond.io? It makes interactions between clients and me much easier, and it also feels more professional. It’s user-friendly, and messages are delivered on time. Review collected by and hosted on G2.com. What do you dislike about respond.io? It’s frustrating that I don’t have the option to delete a message for everyone once it has been sent. Review collected by and hosted on G2.com. What problems is respond.io solving and how is that benefiting you? The fact that the messaging window closes after 24 hours makes it easier for us to manage chat times during working hours. Review collected by and hosted on G2.com. Show More Response from Ryan Tan Jit Ming of respond.io [Editedit](https://www.g2.com/survey_responses/respond-io-review-12866643/official_response/edit) Knowing respond.io makes your client interactions feel more professional and keeps messages on time is great to hear. And it sounds like the 24-hour messaging window is working exactly as it should for your team. On deleting sent messages, that limitation comes from the messaging channels themselves, like WhatsApp, so it is not something we are able to override on our end. We keep a close eye on any updates from those platforms that could change this in the future. 🤞 Thanks for being with us. Current UserValidated ReviewerSource: Organic ![Mauricio F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mauricio F.") MF Mauricio F. Owner Small-Business (50 or fewer emp.) 5/13/2026 "Amazing Support and Customer Service That Delivers" 5/5 What do you like best about respond.io? Support is amazing! It's just one of those things, when you need them, they are there! The AI used for CS is super good too! Right from the start it hints that if you really need it, it can hook you up with a human. 10/10! Review collected by and hosted on G2.com. What do you dislike about respond.io? It's a little bit pricey, but then again, the product is good. Review collected by and hosted on G2.com. What problems is respond.io solving and how is that benefiting you? It's currently helping me send and receive messages to prospects Review collected by and hosted on G2.com. Show More Response from Ryan Tan Jit Ming of respond.io [Editedit](https://www.g2.com/survey_responses/respond-io-review-12806188/official_response/edit) So glad to hear this! Knowing our support team and AI were there when you needed them most is exactly what we aim for. On pricing, we hear you. We're always working to make sure the value matches what you're paying, and it sounds like it's been doing that for you so far. If you ever have feature ideas or suggestions, feel free to submit or vote for them at our public roadmap: https://roadmap.respond.io Thanks again for being with us. Current UserValidated ReviewerSource: Organic ![Omar K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Omar K.") OK Omar K. Head of Sales Mid-Market (51-1000 emp.) 5/12/2026 "Automated Workflows That Optimize Response Time" 4/5 What do you like best about respond.io? The Automated workflows helped us to optimize our response and minimize the response time Review collected by and hosted on G2.com. What do you dislike about respond.io? That it cant be divided into shifts and sometimes it assigns the chats to offline agents Review collected by and hosted on G2.com. What problems is respond.io solving and how is that benefiting you? The problem was that the inquires was distributed in a multiple channels and Respond.io assisted us to Organize and gather all the inquiries in one channel, in addition that it helped me to assess the team performance adequately Review collected by and hosted on G2.com. Show More Response from Ryan Tan Jit Ming of respond.io [Editedit](https://www.g2.com/survey_responses/respond-io-review-12795497/official_response/edit) Really happy to hear the automated workflows are making a difference in response times, and that having everything in one place is helping you track team performance better. Regarding shift-based routing and offline agent assignments, this is actually something respond.io supports. Our team would be happy to walk you through setting it up so chats are only assigned to agents who are online. Feel free to reach out at https://respond.io/contact and we'll get that sorted. Thanks again for being with us. Current UserValidated ReviewerSource: Organic ![Hernán C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hernán C.") HC Hernán C. Founder Small-Business (50 or fewer emp.) 7/15/2026 "Easy Setup, Helpful Support, and a Polished UX/UI" 5/5 What do you like best about respond.io? The support team is helpful, and the setup is easy. The platform also has a well-designed UX/UI. Review collected by and hosted on G2.com. What do you dislike about respond.io? The price is really high for a small business. Review collected by and hosted on G2.com. What problems is respond.io solving and how is that benefiting you? AI agents, workflows, and automations, plus WhatsApp leads management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Carlos Andres Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos Andres Z.") CZ Carlos Andres Z. Co-Founder Small-Business (50 or fewer emp.) 6/5/2026 "Easy to use and solves the problem" 5/5 What do you like best about respond.io? The ease of use and that it solves the problem Review collected by and hosted on G2.com. What do you dislike about respond.io? It could be a little more economical so that more people use it. Review collected by and hosted on G2.com. What problems is respond.io solving and how is that benefiting you? It helps me respond to potential clients in an integrated CRM with my entire sales team. Additionally, I can connect multiple numbers and social networks. And have my own personalized AI agent. Review collected by and hosted on G2.com. Show More Response from Ryan Tan Jit Ming of respond.io [Editedit](https://www.g2.com/survey_responses/respond-io-review-12924973/official_response/edit) So glad to hear respond.io is easy to use and solving the problem for you. Having your whole sales team, multiple numbers, social channels, and your own AI agent together in one CRM is exactly how it's meant to feel. On the pricing side, we hear you, and we're always working to deliver more value across every plan. If it helps, our team can walk you through the options that best fit your setup. Just reach out at https://respond.io/contact. Thanks again for being with us. 🙌 Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 2/3/2026 "If I could go back in time and erase all memory of respond, I would!!" 0/5 What do you like best about respond.io? the software looks good but as soon as something messes up, their own support is ironically very poor. Their channel feature created HUGE problems for us and our client, and when trying to rectify the problem they essentially left me to it. Review collected by and hosted on G2.com. What do you dislike about respond.io? Their support function is ironically, very poor considering it's what they specialise in. The system looked good on the face of it, seemed to work well for a short period of time and then we suddenly had problems with one of the channels, this cause huge problems for my clients business and put a huge strain on mine and my clients relationship. When trying to rectify the problem, the support essentially left me to figure it out for myself, had no urgency whatsoever. AVOID AVOID AVOID! Review collected by and hosted on G2.com. What problems is respond.io solving and how is that benefiting you? they havent solved a thing, in fact they have caused such a headached to mine and my clients relationship that i wish I'd never heard of respond. Review collected by and hosted on G2.com. Show More Response from George Wong of respond.io [Editedit](https://www.g2.com/survey_responses/respond-io-review-12301225/official_response/edit) Thank you for taking the time to share your feedback. We’re sorry to read about your experience. From this review alone, we’re not able to identify the specific account or situation referenced, but we take concerns regarding channel performance and support responsiveness seriously. We would appreciate the opportunity to better understand what happened. Please feel free to contact us directly at https://respond.io/contact with your account details so our team can review the matter carefully. Current UserValidated ReviewerSource: Organic ![Christian R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian R.") CR Christian R. ingeniero en soporte tecnico Mid-Market (51-1000 emp.) 7/8/2025 "a comprehensive messaging solution" 5/5 What do you like best about respond.io? the ability to contact clients easily and quickly, which streamlines my work as it allows me to have multiple conversations with different clients, enabling me to increase my productivity Review collected by and hosted on G2.com. What do you dislike about respond.io? the only issue I've had is the duplication of contacts due to the Mexico area codes, which are +52 and +521 Review collected by and hosted on G2.com. What problems is respond.io solving and how is that benefiting you? it helps me a lot to guide my clients in the sense that I can send specific instructions with screenshots, for example, written instructions, and as it allows communication from various social networks, I can have the chats in one place, which benefits me in being able to respond more quickly and efficiently. Review collected by and hosted on G2.com. Show More Response from George Wong of respond.io [Editedit](https://www.g2.com/survey_responses/respond-io-review-11376928/official_response/edit) Thank you for your review! We’re glad to hear respond.io is helping you stay productive and manage conversations more efficiently across channels. Regarding the contact duplication issue with +52 and +521, we’re happy to share that this has been resolved! You can read more about the update here: https://roadmap.respond.io/feature-request/p/contacts-prevent-duplicate-contact-created-for-whatsapp-numbers Thanks for being with us! 💬🙌 2/16/2026 Current UserValidated ReviewerSource: In-appAI Translated MH Michelle H. Senior Travel Agent Small-Business (50 or fewer emp.) 2/12/2026 "Respond makes business simpler, faster, more efficient with its easy interface and app cababilities." 5/5 What do you like best about respond.io? I really enjoy the voice note option, as well as the reply and phone call capabilities. They make it much easier to contact clients and stay in communication for quick conversations, without the time-consuming back-and-forth of emails. Review collected by and hosted on G2.com. What do you dislike about respond.io? I would like the limitation of 24hour window to be removed as this means one has to send a template to the client first and get the conversation unlocked again. Review collected by and hosted on G2.com. What problems is respond.io solving and how is that benefiting you? It makes contacting clients faster and easier, facilitating the flow of business from beginning to closure much faster. It saves time and enables relationship building on a different level - friendly and professional without the formality of email. Review collected by and hosted on G2.com. Show More Response from George Wong of respond.io [Editedit](https://www.g2.com/survey_responses/respond-io-review-12348003/official_response/edit) Thank you so much for the wonderful review! Glad to hear that we're helping you connect with clients faster and keep conversations flowing. 🙌 We appreciate your feedback about the 24-hour window. That requirement comes from WhatsApp/Meta’s messaging policy to ensure proper user consent, and all providers need to follow it. We understand it can feel limiting at times. Thanks again for sharing your experience, we’re happy respond.io is helping you move business forward faster while building strong, professional client relationships! Current UserValidated ReviewerSource: Organic ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 11/12/2025 "Crystal-Clear Calls and Effortless Company Management" 0/5 What do you like best about respond.io? What I really like best might be completely different from what most might like best, but I really like the calls. They are clear and fast and there is nothing more frustrating than to have to ask someone to repeat what they are saying due to a bad line. The quality of the calls are very impressive, and I can have all the details of a company saved in one safe place, and call without repeating myself. I really like it. And after today I really like the support team, really fast to assist, immediately replied to all of my questions, and in a very professional but polite manner. Review collected by and hosted on G2.com. What do you dislike about respond.io? The downside to me personally is something that should in reality be a great tool, and that is that people who have administration rights can set individual access, so every single person can have access to certain or all work, but at the same time it can be set so precisely that others do not get to access any work at all. I have noticed it happens on all platforms and programs. But that is so far the only think I can think of that I dislike. Review collected by and hosted on G2.com. What problems is respond.io solving and how is that benefiting you? Having to use less individual apps or programs and it is beneficial as it saves time, and space and I do not have to wait forever to get a response from their support. It has made me save time. I almost forgot to mention that now I do not need to give my personal number out any longer. Review collected by and hosted on G2.com. Show More Response from George Wong of respond.io [Editedit](https://www.g2.com/survey_responses/respond-io-review-11950881/official_response/edit) Thank you so much for the wonderful review! We’re happy that you’re enjoying the call quality on respond.io and that having everything in one place makes your day-to-day work easier. It’s also great to hear that our support team made a positive impression. We’ll make sure they see your kind words! We appreciate your feedback about access permissions as well. Since every business structures their teams differently, permissions can get quite detailed but your input is super valuable. If you have ideas on how we could make this feel smoother for your workflow, we’d love for you to share them on our public roadmap: https://roadmap.respond.io/ Thanks again for being with us! 🚀 Current UserValidated ReviewerSource: Organic ## Top-Rated Alternatives [ ![Wati](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wati") Wati 4.6/5(500) ](https://www.g2.com/products/wati/reviews) [ ![SleekFlow](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SleekFlow") SleekFlow 4.6/5(206) ](https://www.g2.com/products/sleekflow/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/respond-io/competitors/alternatives) ##### Categories on G2 [Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[WhatsApp Marketing](https://www.g2.com/categories/whatsapp-marketing) ##### Explore More [Best-reviewed employee communication software](https://www.g2.com/discussions/best-reviewed-employee-communication-software)[Top-rated event planning platforms for multi-day events](https://www.g2.com/discussions/event-planning-top-rated-event-planning-platforms-for-multi-day-events)[What IT resilience orchestration platforms are highest rated for enterprise operations teams managing complex hybrid environments?](https://www.g2.com/discussions/what-it-resilience-orchestration-platforms-are-highest-rated-for-enterprise-operations-teams-managing-complex-hybrid-environments) [Which is the best DXP for medium sized companies](https://www.g2.com/discussions/which-is-the-best-dxp-for-medium-sized-companies)[What is the top-rated medical QMS for ISO 13485 compliance?](https://www.g2.com/discussions/what-is-the-top-rated-medical-qms-for-iso-13485-compliance)[Pros and Cons Details](https://www.g2.com/products/respond-io/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)