--- title: ResortSuite PMS Reviews meta_title: 'ResortSuite PMS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ResortSuite PMS works for a business like yours. aggregate_rating: rating_value: 2.6 review_count: 5 scale: '5' date_modified: '2025-10-31' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # ResortSuite PMS Reviews **Vendor:** ResortSuite **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 2.6/5.0 **Total Reviews:** 5 ## About ResortSuite PMS ResortSuite PMS is a management software that allows hotels to manage their guests better as it can provide information about guests, from their preferences history to their itineraries to their location on the property. ## ResortSuite PMS Reviews ### 1. Past experience with RESORT SUITE **Rating:** 2.5/5.0 stars **Reviewed by:** Pennee M. | supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about ResortSuite PMS?** Easy to use, didnt have much issues with the system **What do you dislike about ResortSuite PMS?** To many reports. Same report under the different names **What problems is ResortSuite PMS solving and how is that benefiting you?** We didn't have many or any problems that were solved using this ### 2. Working PMS with outdated look & feel **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about ResortSuite PMS?** It has a lot of nice features, like class booking and many reports. **What do you dislike about ResortSuite PMS?** The look feels really 90's and the technical support is horrendous. **What problems is ResortSuite PMS solving and how is that benefiting you?** ResortSuite helps us book easily by phone and online ### 3. Resort Suite for Spa **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about ResortSuite PMS?** The ability to see previous treatments, open folios, providers, easy of scheduling, and reports manager is easily accessed. **What do you dislike about ResortSuite PMS?** The settling and locking out of folios after a settle. I would like the folio notes to also come up automatically or have a symbol noting that it is a note. **Recommendations to others considering ResortSuite PMS:** To lock an appointment space when another user is currently booking. **What problems is ResortSuite PMS solving and how is that benefiting you?** We use ResortSuite within the Spa. It allows the booking of appointments, the settling of financial accounts, and customer history. We have many benefits including the easy of the system and the layout. The color coordination is also very helpful. ### 4. Highly capable but not always intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about ResortSuite PMS?** Once I got training in it, I can do complicated reservations and changes very quickly **What do you dislike about ResortSuite PMS?** The UX is unintuitive. Buttons are often unclearly labeled and its sometimes difficult to know the exact information you're looking at because several fields have very similar titles. **What problems is ResortSuite PMS solving and how is that benefiting you?** Quick booking of complex reservations that include rooms and programs ### 5. Efficient But Lacking User Friendliness **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2018 **What do you like best about ResortSuite PMS?** The program is incredibly efficient! What it promises to do, it does well. **What do you dislike about ResortSuite PMS?** As I mentioned above, the interface isn’t intuitive, making it difficult for the user to know what to do. **What problems is ResortSuite PMS solving and how is that benefiting you?** We have used ResortSuite to keep track of guest data and predict future data. Ultimately the benefit is having all the information in one place. ## ResortSuite PMS Discussions - [What is ResortSuite PMS used for?](https://www.g2.com/discussions/what-is-resortsuite-pms-used-for) - [View ResortSuite PMS pricing details and edition comparison](https://www.g2.com/products/resortsuite-pms/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-06+07%3A11%3A12+-0500&secure%5Bsession_id%5D=199612ea-1779-4ecd-b887-7f756c9a1f82&secure%5Btoken%5D=cc5101c8d5d6061b65b6e92b2195f2ddbc632e0e451edbd37a729c63802f6fd1&format=llm_user) ## ResortSuite PMS Features **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Staff Management** - Housekeeping - Shift Scheduling **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top ResortSuite PMS Alternatives - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (63 reviews) - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews) - [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) - 4.4/5.0 (61 reviews)