The simplicity of the interface, and yet the power of the insight and dashboards to deliver clarity right across our business is perfect Review collected by and hosted on G2.com.

Not necessarily a negative per se - but there are some customised dashboard elements I would like to instil, but system limitations restrict some specifics. Not a showstopper, but a little bit more flexibility here to our unique needs would round out a perfect solution Review collected by and hosted on G2.com.

Resonate is very user-friendly and easy to navigate. I appreciate that it lets us see the sentiments of the people receiving the service. I also value that they collect a sample from the population and produce a report based on parents’ feedback. This gives the centre a valuable opportunity to identify our weaknesses, address them, and build on our strengths. Review collected by and hosted on G2.com.

I believe Resonate could improve by increasing the number of samples included in the survey for our centre. At the moment, there are many themes being generated that I find unnecessary. Also, I miss the previous format, where I could easily view the percentage or score for relationships and onboarding simply by selecting the program names. That information used to be displayed directly. Review collected by and hosted on G2.com.

What stands out most for us at Clark Rubber is how Resonate CX turns customer feedback into something genuinely usable. Instead of wading through endless survey comments or relying on guesswork, the platform gives us clear, prioritised insights that our teams can act on straight away.

For a multi‑site retail environment, that clarity is invaluable. We can instantly see what’s driving satisfaction or frustration at individual stores, which themes are emerging across the network, and where operational improvements will have the biggest impact. Just as importantly, we can track how the changes we make influence customer sentiment in real time.

The AI‑driven summaries are a real breakthrough. They cut through thousands of comments and highlight patterns we simply wouldn’t catch manually. Our store managers don’t need to be data analysts — they get straightforward, actionable direction they can implement on the floor the same day. The platform itself is intuitive, fast, and easy to integrate into our existing systems, which means feedback flows in automatically without adding extra admin.

And speaking of CX, the support we receive from the Resonate team — especially our Customer Success Manager, Vereen — is genuinely first class. It’s rare to work with a partner who is this proactive, responsive, and invested in our success. Vereen doesn’t just answer questions; she anticipates what we’ll need, helps us interpret insights in context, and makes sure we’re getting full value from the platform. That level of partnership has made a huge difference in how quickly and confidently we can act on the data.

In short, Resonate CX gives us clarity, speed, and confidence. It helps us understand our customers at scale and empowers our teams to deliver a consistently better experience across every store, backed by a support team that feels like an extension of our own. Review collected by and hosted on G2.com.

The main challenge we’ve faced hasn’t been with the platform itself, but with getting our stores into the habit of consistently closing the loop. It took time for teams to understand the process, build it into their routines, and feel confident navigating the system. Early on, that created some frustration simply because it was a new workflow and required a shift in behaviour at store level. It continues t be a challenge with some of our stores.

If anything, the notifications stores receive could be more urgent and clearer so that the loop gets closed in time. When stores are busy, messages that don’t stand out can easily be missed, which slows down the process. Stronger, more attention‑grabbing alerts would help reinforce the importance of responding quickly.

That said, it has been getting noticeably easier as our teams become more familiar with the platform. The support we’ve received from Resonate — particularly around onboarding stores, reinforcing best practices, and helping us streamline the process — has been excellent. With their guidance, what started as a learning curve is now becoming part of our normal rhythm, and stores are far more comfortable closing the loop consistently and on time. Review collected by and hosted on G2.com.

The platform is very user-friendly, and the team (Aish, Andhika, and the tech team) is highly responsive. They consistently go out of their way to help with all of our questions and requests, and the support has been excellent. Review collected by and hosted on G2.com.

I’d love to be able to see both the total number of responses and the response rate (relative to sends) on the dashboard/leaderboard. Review collected by and hosted on G2.com.

I find Resonate CX user-friendly in my role as a center manager because I can look at all areas of data easily. It has clear sections to locate all feedback, and the dashboard is clear and specific. The initial setup was also very easy. Review collected by and hosted on G2.com.

I have a lot of families who do not speak any or very minimal English, so when they get sent the survey, the scoring system is unclear, and they may choose a 1 score as they see that as good. Or they start the survey then get interrupted and push the wrong button, or it’s completed before they are ready. Review collected by and hosted on G2.com.

Customer feedback provides direct, honest insight into what the business is doing well and where improvements may be needed.

Responding to feedback is important to customers, as it shows that we are listening and that we value their views.

It helps the business make decisions based on data, insight and evidence, rather than relying on anecdotal feedback alone. Review collected by and hosted on G2.com.

The volume of feedback received is relatively low, typically around 10–20%, which means it may not always reflect the experience of the wider customer base.

Excluding scores of 7 and 8 can limit transparency, as many people would still consider 8 out of 10 to represent a positive experience.

Some customers may believe their feedback is being given confidentially and may not expect to be contacted directly by centre teams to discuss it.

Perceptions of what is “good” or “bad” are subjective and can vary significantly from one customer to another.

Some negative feedback relates more to brand-level or head office processes, which may sit outside the control of centre teams and be difficult for them to resolve directly. Review collected by and hosted on G2.com.

What I like best about Resonate CX is how it provides clear, real-time insights into family feedback, making it easier to identify trends, address concerns quickly, and improve overall service quality. Review collected by and hosted on G2.com.

Resonate CX is a great tool for capturing real-time family feedback and helping us identify key trends quickly. At times, navigating the platform or extracting specific reports can be a bit time-consuming, particularly when looking for service-level insights. That said, the value it provides in helping us act proactively and improve the family experience makes it an essential tool for our teams. Review collected by and hosted on G2.com.

Resonate CX has become an invaluable tool for our organization. The platform gives us a consistent, real-time understanding of the experiences and perspectives of the families we serve, allowing us to identify trends, address concerns proactively, and recognize areas where we are excelling. The survey process is seamless for families, and the actionable insights generated by the software help us make informed decisions that strengthen customer satisfaction and retention. Resonate CX has enabled us to be more responsive, data-driven, and connected to the needs of our families, making it an essential part of our customer experience strategy. Review collected by and hosted on G2.com.

There are no downsides to using Resonate CX. The investment in time pays dividends when it comes to the value of the actionable insights. Review collected by and hosted on G2.com.

I use it to retrieve information from parents and to work through what needs to be changed.

This also allows me to support the center as it enables us to reflect on our teaching practice and get to know areas of improvement. Review collected by and hosted on G2.com.

I don’t have any concerns, and I’m very happy with the system as it is right now.

I actually am fine with our system at the moment. Review collected by and hosted on G2.com.

After my call with Troy I discover that there is so many analytic tools that we can use to improve our performance here in Clockwise. If used correctly it stores the data in many categories that help us to understand our flaws and strengths Review collected by and hosted on G2.com.

I do no tlike the way they categorize the points that affect our NPS, especially since our members also seem to need a bit of guidance on how to rate their experience with us. Review collected by and hosted on G2.com.