Second Nature Reviews & Provider Details

I really appreciate Second Nature's customer service and their responsiveness. Their team members are professional, and they offer a range of services at a competitive price. The resident liability insurance package is particularly beneficial, providing coverage across our entire portfolio with an easy-to-use system and smooth claims process. I also like their ethos of a 'triple win,' which benefits everyone involved—from their business and the property managers to the residents. This approach makes their services easier to sell and provide at a good cost. We find their integration capabilities really helpful, especially as they work on new software to streamline our tenant onboarding and lease signing processes. It significantly speeds up the lease process, adapting to individual property needs, and simplifies the whole system by allowing residents to pay security deposits and review leases online. Overall, their offerings fit well within our existing systems, enhancing our ability to deliver value to our residents consistently. Review collected by and hosted on G2.com.

Nothing that I can think of. Review collected by and hosted on G2.com.

I find Second Nature's products incredibly helpful for our tenants, especially liability insurance and furnace filters. These products are crucial for tenants but hard for them to find on their own, so being able to provide them is a huge service. The integration of their software with our management software is really smooth, making it simple to use. I appreciate the ease of use, which streamlines our ability to offer these products to our tenants, enhancing their renting experience and helping them meet lease requirements. The seamless integration definitely adds value to our management process. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I really appreciate how Second Nature is able to create a better resident experience and provide better protection and benefits for the owner, like tenants staying longer and less vacancy. The company itself is great, as is their team and their ability to engage with clients. I love how they are always staying ahead of industry trends and delivering products that elevate the resident experience. They provide a top-notch service, and their morale shines through their client interactions. The tracking tool they implemented is also really helpful, allowing us to understand where each tenant is in the process. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

Honestly, I truly love the support offered to tenants. With tools such as positive credit reporting and identity theft protection, tenants are given an opportunity to advance their personal information just by enrolling and following the (very easy) necessary steps. The air filter they provide is actually amazing. Everyone is so friendly! Review collected by and hosted on G2.com.

Honestly, I can't think of anything that has been a negative in my experience! Review collected by and hosted on G2.com.

Second Nature was very helpful in supporting our onboarding and rollout efforts. They had sample verbiage, documents, help guides, etc. Everything was shared with us and it was easy for us to tailor the provided sample language for all our needs. They provided a marketing document which we use with all our marketing of the program. We had regular meetings with their implementation team and then were seamlessly transitioned to an account representative when implementation was completed. Our representative is very responsive to our needs, and their help team is very responsive to our tenants. Review collected by and hosted on G2.com.

Honestly, I can't think of anything negative to say. If we or they make a mistake, they help us correct it right away. There haven't been many of those. Review collected by and hosted on G2.com.

Ease of use, communication, genuine passion for the end user customer Review collected by and hosted on G2.com.

I don't have any dislikes! Whenever we've had questions or challenges, they are available, transparent, and they own the outcome! Review collected by and hosted on G2.com.