# Dynamics 365 Field Service vs Resco – Mobility & Productivity Comparison

| | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 156 | 47 | 
| **Largest Market Segment** | Mid-Market (38.0% of reviews) | Mid-Market (47.8% of reviews) | 
| **Entry Level Price** | No pricing available | $35.00 1 User Per Month | 

---
## Top Pros & Cons

### Dynamics 365 Field Service

Pros:
- Easy Integration (2 reviews)
- Integrations (2 reviews)

Cons:
- Time-Consuming (2 reviews)
- Customization Difficulties (1 reviews)

### Resco – Mobility & Productivity

Pros:
- Ease of Use (4 reviews)
- Integrations (4 reviews)

Cons:
- Missing Features (2 reviews)
- Syncing Issues (2 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
  | **Meets Requirements** | 8.6 (133 reviews) | 8.7 (45 reviews) | 
  | **Ease of Use** | 8.3 (135 reviews) | 9.0 (45 reviews) | 
  | **Ease of Setup** | 8.0 (50 reviews) | 8.3 (42 reviews) | 
  | **Ease of Admin** | 8.3 (49 reviews) | 8.6 (36 reviews) | 
  | **Quality of Support** | 8.3 (130 reviews) | 9.0 (43 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (47 reviews) | 9.1 (36 reviews) | 
  | **Product Direction (% positive)** | 7.6 (129 reviews) | 9.5 (43 reviews) | 

---
## Pricing

### Dynamics 365 Field Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Resco – Mobility & Productivity

#### Entry-Level Pricing

Plan: Professional

Price: $35.00 1 User Per Month

Description: Use Mobile Development Toolkit to build, deploy, and maintain customized mobile apps with full offline.

Key Features:
- Customization options (UI, branding, logic, data)
- Integrations (MS O365 services and 3rd party software)
- Data Storage (MS Dynamics365, MS dataverse, Salesforce)

[Browse all 3 editions](https://www.g2.com/products/resco-mobility-productivity/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | N/A | N/A |
| **Resco – Mobility & Productivity** | 7.7/10 | 21 |

#### Sales Force Automation

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Contact & Account Management** | Not enough data | 8.8 (20 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | 7.7 (17 reviews) | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 8.5 (18 reviews) | 
| **Task / Activity Management** | Not enough data | 8.6 (19 reviews) | 
| **Territory & Quota Management** | Not enough data | 6.9 (18 reviews) | 
| **Desktop Integration** | Not enough data | 7.8 (18 reviews) | 
| **Product & Price List Management** | Not enough data | 7.5 (18 reviews) | 
| **Quote & Order Management** | Not enough data | 8.3 (17 reviews) | 
| **Customer Contract Management** | Not enough data | 7.7 (17 reviews) | 

#### Marketing Automation

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Email Marketing** | Not enough data | Feature Not Available | 
| **Campaign Management** | Not enough data | Feature Not Available | 
| **Lead Management** | Not enough data | Feature Not Available | 
| **Marketing ROI Analytics** | Not enough data | Feature Not Available | 

#### Customer Support

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Case Management** | Not enough data | 7.3 (18 reviews) | 
| **Customer Support Portal** | Not enough data | 7.0 (18 reviews) | 
| **Knowledge Base** | Not enough data | 7.7 (18 reviews) | 
| **Call Center Features** | Not enough data | 6.8 (17 reviews) | 
| **Support Analytics** | Not enough data | 6.9 (16 reviews) | 

#### Reporting & Analytics

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Reporting** | Not enough data | 7.8 (18 reviews) | 
| **Dashboards** | Not enough data | 7.5 (17 reviews) | 
| **Forecasting** | Not enough data | 5.7 (16 reviews) | 

#### Mobile & Social

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | 6.0 (17 reviews) | 
| **Social Network Integration** | Not enough data | 5.5 (17 reviews) | 
| **Mobile User Support** | Not enough data | 8.5 (18 reviews) | 

#### Platform

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Customization** | Not enough data | 9.2 (21 reviews) | 
| **Workflow Capability** | Not enough data | 8.4 (20 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.0 (21 reviews) | 
| **Internationalization** | Not enough data | 8.2 (20 reviews) | 
| **Sandbox / Test Environments** | Not enough data | 8.4 (21 reviews) | 
| **Document & Content Mgmt.** | Not enough data | 8.2 (18 reviews) | 
| **Performance and Reliability** | Not enough data | 8.7 (20 reviews) | 
| **Output Document Generation** | Not enough data | 8.3 (21 reviews) | 

#### Integration

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.5 (17 reviews) | 
| **Integration APIs** | Not enough data | 7.9 (18 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 7.5 (17 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.4 (16 reviews) | 

#### Agentic AI - CRM

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | N/A | N/A |
| **Resco – Mobility & Productivity** | N/A | N/A |

#### Knowledge Pages

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **In-Content Feedback** | Not enough data | Not enough data | 
| **Versioning and Version History** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Feature Not Available | 
| **Duplicate Detection** | Not enough data | Feature Not Available | 
| **Content Editor** | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Page Analytics** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Feature Not Available | 
| **Advanced Search** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Organization** | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | Feature Not Available | 
| **Knowledge Integrations** | Not enough data | Feature Not Available | 

#### Agentic AI - Knowledge Base

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Mobile Forms Automation

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | N/A | N/A |
| **Resco – Mobility & Productivity** | 8.4/10 | 9 |

#### Development Tools

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Drag-and-drop Form Builder** | Not enough data | 9.0 (7 reviews) | 
| **API Builder** | Not enough data | 6.9 (7 reviews) | 
| **Integrations** | Not enough data | 8.8 (7 reviews) | 

#### Field Tools

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **OCR** | Not enough data | 7.8 (6 reviews) | 
| **GPS & Time Stamps** | Not enough data | 8.3 (7 reviews) | 
| **Barcode and Signature Capture** | Not enough data | 9.0 (7 reviews) | 
| **Image and Video Capture** | Not enough data | 9.0 (7 reviews) | 
| **Offline Capability** | Not enough data | 9.8 (7 reviews) | 
| **Embedded Work Instructions** | Not enough data | 8.6 (7 reviews) | 

#### Back Office Tools

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Report Formatting** | Not enough data | 8.6 (7 reviews) | 
| **Roles and Permissions** | Not enough data | 8.6 (7 reviews) | 
| **Analytics Dashboards** | Not enough data | 6.7 (6 reviews) | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | 8.3/10 | 5 |
| **Resco – Mobility & Productivity** | 7.0/10 | 14 |

#### Territory Mapping

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Custom Territory Mapping** | Not enough data | 6.3 (13 reviews) | 
| **Strategic Selling** | Not enough data | 5.4 (12 reviews) | 
| **Automatic Rep Assignment** | Not enough data | 6.0 (12 reviews) | 

#### Route Planning

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Lead Priority** | 9.0 (5 reviews) | 7.8 (13 reviews) | 
| **Optimized Sales Routes** | Not enough data | 7.8 (12 reviews) | 
| **Map Directions** | Not enough data | 7.9 (11 reviews) | 

#### Sales Performance Management

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Gamification** | Not enough data | 5.3 (11 reviews) | 
| **Performance Dashboards** | 8.3 (5 reviews) | 7.8 (12 reviews) | 
| **Sales Rep Tracker** | 8.0 (5 reviews) | 7.3 (11 reviews) | 

#### Presentation and Forms

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Video and Interactive Media** | 7.7 (5 reviews) | 7.0 (11 reviews) | 
| **Digital Contracts** | Not enough data | 7.8 (10 reviews) | 
| **E-signature** | Not enough data | 7.3 (11 reviews) | 

### Inspection Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | N/A | N/A |
| **Resco – Mobility & Productivity** | 7.6/10 | 14 |

#### Planning

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Checklists** | Not enough data | 8.3 (12 reviews) | 
| **Approvals** | Not enough data | 7.4 (11 reviews) | 
| **Scheduling** | Not enough data | 7.5 (12 reviews) | 
| **Procedures** | Not enough data | 7.4 (11 reviews) | 

#### Execution

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Sampling** | Not enough data | 7.4 (13 reviews) | 
| **Corrective Actions** | Not enough data | 7.8 (13 reviews) | 
| **Data Capture** | Not enough data | 8.3 (14 reviews) | 
| **Reports** | Not enough data | 8.2 (13 reviews) | 
| **Ad-hoc Tasks** | Not enough data | 7.5 (12 reviews) | 

#### Analytics

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Monitoring** | Not enough data | 7.7 (11 reviews) | 
| **KPIs** | Not enough data | 7.0 (11 reviews) | 
| **Nonconformace** | Not enough data | 7.0 (11 reviews) | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | 8.0/10 | 113 |
| **Resco – Mobility & Productivity** | 8.1/10 | 24 |

#### Generative AI

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **AI Text Summarization** | 7.7 (5 reviews) | 6.9 (18 reviews) | 
| **AI Image-to-Text** | Not enough data | 6.4 (16 reviews) | 

#### Before the Job

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Calendar** | 8.2 (93 reviews) | 8.6 (23 reviews) | 
| **Dispatch** | 8.0 (80 reviews) | 8.0 (21 reviews) | 
| **Roles** | 8.1 (85 reviews) | 8.7 (21 reviews) | 
| **Booking** | 7.8 (79 reviews) | 8.9 (23 reviews) | 

#### On the Job

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Location** | 8.3 (90 reviews) | 8.6 (20 reviews) | 
| **Employee Communication** | 8.3 (101 reviews) | 8.1 (21 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 7.5 (20 reviews) | 
| **Client Notifications** | 8.2 (92 reviews) | 7.4 (21 reviews) | 
| **Field Sales** | 7.7 (16 reviews) | 8.2 (19 reviews) | 

#### After the Job

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Reports** | 8.2 (98 reviews) | 8.4 (22 reviews) | 
| **Analytics** | 8.0 (93 reviews) | 8.4 (21 reviews) | 
| **Invoicing** | 7.8 (88 reviews) | 7.1 (20 reviews) | 
| **CRM Integrations** | 8.1 (87 reviews) | 9.7 (19 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | N/A | N/A |
| **Resco – Mobility & Productivity** | N/A | N/A |

#### Knowledge Base

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Field Service Management Software](https://www.g2.com/categories/field-service-management), [Field Sales Software](https://www.g2.com/categories/field-sales)


**Unique to Resco – Mobility & Productivity (4):** [Inspection Management Software](https://www.g2.com/categories/inspection-management), [Mobile Forms Automation Software](https://www.g2.com/categories/mobile-forms-automation), [CRM Software](https://www.g2.com/categories/crm), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Field Service | Resco – Mobility & Productivity | 
|---|---|---|
| **Small-Business** | 31.3% | 34.8% | 
| **Mid-Market** | 38.0% | 47.8% | 
| **Enterprise** | 30.7% | 17.4% | 

### By Industry

#### Dynamics 365 Field Service

- **Hospital & Health Care:** 7.3%
- **Education Management:** 5.3%
- **Computer Software:** 4.7%
- **Information Technology and Services:** 4.0%
- **Accounting:** 3.3%
- **Higher Education:** 3.3%
- **Consumer Services:** 2.7%
- **Transportation/Trucking/Railroad:** 2.7%
- **Packaging and Containers:** 2.0%
- **Electrical/Electronic Manufacturing:** 2.0%
- **Other:** 62.7%

#### Resco – Mobility & Productivity

- **Information Technology and Services:** 15.2%
- **Facilities Services:** 6.5%
- **Food Production:** 6.5%
- **Manufacturing:** 6.5%
- **Public Safety:** 4.3%
- **Oil & Energy:** 4.3%
- **Non-Profit Organization Management:** 4.3%
- **Construction:** 4.3%
- **Accounting:** 2.2%
- **Automotive:** 2.2%
- **Other:** 43.5%

---
## Alternatives

### Alternatives to Dynamics 365 Field Service

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (403 reviews)

### Alternatives to Resco – Mobility & Productivity

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3089 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (526 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) — 4.5/5 stars (433 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (414 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4856 reviews)
- [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (690 reviews)

---
## Top Discussions

### Dynamics 365 Field Service

No discussions available for this product.

### Resco – Mobility & Productivity

- Title: [What is Resco Mobile CRM used for?](https://www.g2.com/discussions/what-is-resco-mobile-crm-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "A bit longer answer — the solution is great for sales reps, field workers, service staff, managers, repairmen, account managers, etc. — basically all people..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-field-service-vs-resco-mobility-productivity)