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Compare Dynamics 365 Field Service and Resco – Mobility & Productivity 
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At a Glance
Market Segments
Mid-Market (37.6% of reviews)
Mid-Market (47.8% of reviews)
Entry-Level Pricing
No pricing available
$35.00 1 User Per Month
Dynamics 365 Field Service
Star Rating
(155)3.9 out of 5
Market Segments
Mid-Market (37.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceResco – Mobility & Productivity
Star Rating
(47)4.5 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
$35.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Field Service excels in its Drag-and-drop Form Builder with a score of 8.9, making it easy for users to customize forms without extensive technical knowledge. In contrast, Resco's API Builder received a lower score of 6.7, indicating that users find it less intuitive for integration tasks.
- Reviewers mention that Resco – Mobility & Productivity shines in Offline Capability, scoring an impressive 9.7, which allows field workers to access critical information without an internet connection. Meanwhile, Dynamics 365 Field Service's offline features are not highlighted as strongly, suggesting a potential gap in user experience for mobile workers.
- G2 users highlight that Resco's CRM Integrations are particularly robust, achieving a score of 9.7, which facilitates seamless data flow between systems. Conversely, Dynamics 365 Field Service scored 8.1 in this area, indicating that while it offers integrations, users may experience limitations compared to Resco.
- Users on G2 report that Dynamics 365 Field Service's Performance and Reliability is rated at 8.7, which is commendable, but Resco's overall performance in this area is not as prominently featured, suggesting that users may have mixed experiences with its reliability.
- Reviewers say that Resco's Knowledge Base features, particularly the Searchable and Q & A functionalities, scored 8.7, indicating a strong emphasis on user support and information accessibility. In contrast, Dynamics 365 Field Service's knowledge management features are less emphasized, which may affect user satisfaction in finding help.
- Users report that the Quality of Support for Resco is rated at 9.0, with many praising the responsiveness and helpfulness of the support team. Dynamics 365 Field Service, while still respectable at 8.4, may not provide the same level of user satisfaction in support interactions, according to user feedback.
Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableResco – Mobility & Productivity
Professional
$35.00
1 User Per Month
Use Mobile Development Toolkit to build, deploy, and maintain customized mobile apps with full offline.
- Customization options (UI, branding, logic, data)
- Integrations (MS O365 services and 3rd party software)
- Data Storage (MS Dynamics365, MS dataverse, Salesforce)
Free Trial
Dynamics 365 Field Service
No trial information availableResco – Mobility & Productivity
Free Trial is available
Ratings
Meets Requirements
8.6
132
8.7
45
Ease of Use
8.3
134
9.0
45
Ease of Setup
8.0
49
8.3
42
Ease of Admin
8.3
49
8.6
36
Quality of Support
8.3
129
9.0
43
Has the product been a good partner in doing business?
8.4
47
9.1
36
Product Direction (% positive)
7.6
128
9.5
43
Features by Category
Sales Force Automation
Not enough data
8.8
20
Not enough data
7.7
17
Not enough data
8.5
18
Not enough data
8.6
19
Not enough data
6.9
18
Not enough data
7.8
18
Not enough data
7.5
18
Not enough data
8.3
17
Not enough data
7.7
17
Marketing Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
7.3
18
Not enough data
7.0
18
Not enough data
7.7
18
Not enough data
6.8
17
Not enough data
6.9
16
Reporting & Analytics
Not enough data
7.8
18
Not enough data
7.5
17
Not enough data
5.7
16
Mobile & Social
Not enough data
6.0
17
Not enough data
5.5
17
Not enough data
8.5
18
Platform
Not enough data
9.2
21
Not enough data
8.4
20
Not enough data
9.0
21
Not enough data
8.2
20
Not enough data
8.4
21
Not enough data
8.2
18
Not enough data
8.7
20
Not enough data
8.3
21
Integration
Not enough data
8.5
17
Not enough data
7.9
18
Not enough data
7.5
17
Generative AI
Not enough data
5.4
16
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Development Tools
Not enough data
9.0
7
Not enough data
6.9
7
Not enough data
8.8
7
Field Tools
Not enough data
7.8
6
Not enough data
8.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
9.8
7
Not enough data
8.6
7
Back Office Tools
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
6.7
6
Territory Mapping
Not enough data
6.3
13
Not enough data
5.4
12
Not enough data
6.0
12
Route Planning
9.0
5
7.8
13
Not enough data
7.8
12
Not enough data
7.9
11
Sales Performance Management
Not enough data
5.3
11
8.3
5
7.8
12
8.0
5
7.3
11
Presentation and Forms
7.7
5
7.0
11
Not enough data
7.8
10
Not enough data
7.3
11
Planning
Not enough data
8.3
12
Not enough data
7.4
11
Not enough data
7.5
12
Not enough data
7.4
11
Execution
Not enough data
7.4
13
Not enough data
7.8
13
Not enough data
8.3
14
Not enough data
8.2
13
Not enough data
7.5
12
Analytics
Not enough data
7.7
11
Not enough data
7.0
11
Not enough data
7.0
11
Generative AI
7.7
5
6.9
18
Not enough data
6.4
16
Before the Job
8.2
93
8.6
23
8.0
80
8.0
21
8.1
85
8.7
21
7.8
79
8.9
23
On the Job
8.3
90
8.6
20
8.3
101
8.1
21
Feature Not Available
7.5
20
8.2
92
7.4
21
7.7
16
8.2
19
After the Job
8.2
98
8.4
22
8.0
93
8.4
21
7.8
88
7.1
20
8.1
86
9.7
19
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Field Service and Resco – Mobility & Productivity are categorized as Field Service Management and Field Sales
Unique Categories
Dynamics 365 Field Service has no unique categories
Resco – Mobility & Productivity is categorized as Inspection Management, Mobile Forms Automation, CRM, and Knowledge Base
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Resco – Mobility & Productivity
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.4%
Education Management
5.4%
Computer Software
4.7%
Information Technology and Services
4.0%
Higher Education
3.4%
Other
75.2%
Information Technology and Services
15.2%
Manufacturing
6.5%
Food Production
6.5%
Facilities Services
6.5%
Public Safety
4.3%
Other
60.9%
Alternatives
Discussions
Dynamics 365 Field Service has no discussions with answers
What is Resco Mobile CRM used for?
1 Comment
Official Response from Resco – Mobility & Productivity
A bit longer answer — the solution is great for sales reps, field workers, service staff, managers, repairmen, account managers, etc. — basically all people...Read more
Resco – Mobility & Productivity has no more discussions with answers
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