---
title: Reponse Reviews
meta_title: 'Reponse Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Reponse works for a business like yours.
date_modified: '2026-09-24'
parent_category:
  name: E-Commerce
  url: https://www.g2.com/categories/e-commerce
---


# Reponse Reviews
**Vendor:** Shmore  
**Category:** [Review Management Software](https://www.g2.com/categories/review-management-software)
## About Reponse
Reponse is the customer experience suite for Shopify stores, installed inside the Shopify admin. It brings a shared inbox with unlimited human live chat, tickets with assignment, SLAs and canned replies, product review collection and moderation, contacts and segments, loyalty points and referrals, and analytics. All of it is free forever, with unlimited seats for the whole team. When a store is ready, the All-in plan turns on AI agents: they read the store automatically (policies, shipping, catalogue), answer shoppers and guide them to checkout, triage tickets and draft replies for the team, moderate reviews and flag customers at risk of churning. All-in includes 10,000 AI conversations per month. Reponse works in English and French and is billed through Shopify.






- [View Reponse pricing details and edition comparison](https://www.g2.com/products/reponse/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-27+07%3A20%3A41+-0500&secure%5Bsession_id%5D=91df17b7-5193-47e9-a964-388d3ee2c50f&secure%5Btoken%5D=87449676b9492d9f38c1cbfdad3f8e88eac4985c4c04c50742ea59cf197bc5db&format=llm_user)

## Reponse Features
**Collection**
- Authentication
- Review Forms
- Personalization
- Engagement
- Community Q&A

**Agentic AI - Review Management**
- Adaptive Learning
- Natural Language Interaction
- Multi-Language

**Additional Functionality**
- Reminders
- Review Monitoring
- Email Reminders
- Monitoring
- Performance Metrics
- Surveys & Feedback
- Activity Tracking
- Data Import/Export
- Review Notification
- Reporting & Statistics
- Feedback Management
- AI Copilot
- Real-Time Analytics
- Survey/Poll Management
- Activity Dashboard
- SMS Messaging
- CRM
- Visual Analytics
- Purchasing & Receiving
- Real-Time Notifications
- Customizable Reports
- Response Management
- Customizable Branding
- SEO Management
- Engagement Tracking
- Review Badge Management
- Negative Feedback Management
- Social Sharing
- Real-Time Data
- Dashboard
- Communication Management
- Sentiment Analysis
- Alerts/Notifications
- Customizable Templates
- Commenting/Notes
- Template Management
- Customer Experience Management
- Social Promotion
- Campaign Management
- Email Management
- Review Request
- Multi-Location
- Multi-Channel Campaigns
- Chat/Messaging

**Moderation**
- Reviewer Validation
- Response Types
- Legal Agreements

**Use Cases**
- E-commerce
- Retail
- Customer Service

**Administration**
- Incentives
- Syndication
- Insights
- Content
- Sampling

**Display Options**
- Badges
- Widgets
- Third-Party Integrations
- Marketing
- Social Media Integration
- Website Integration

**Generative AI**
- AI Text Generation
- Generative AI

## Top Reponse Alternatives
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