Replywerk Reviews & Product Details

Replywerk is AI customer service for online and marketplace sellers who sell into Germany. One inbox for Amazon.de, OTTO, Kaufland, eBay, your own shop (Shopify, Shopware), email and live chat. Replywerk writes answers in native German, not machine-translated, from your own FAQs and product information and, once an order system is connected, from your order data. If you don't read German, every buyer message and every draft shows an English translation next to it. It starts in draft mode: nothing goes out until a person has checked it. Later it sends on its own only for the topics you switch on, and anything it is unsure about goes to a person. A rule guard per marketplace holds back replies the platform forbids, such as review requests or links. We do the setup for you. The app and your data are hosted in Germany; the AI model call runs through OpenAI. Plans from 149 EUR a month with unlimited seats, a 14-day trial on your real inbox, cancel monthly.