--- title: Refiner Reviews meta\_title: 'Refiner Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 26 reviews by the users' company size, role or industry to find out how Refiner works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 26 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Refiner Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Refiner's **ease of use** exceptional, allowing for quick setup and straightforward feedback collection. [(8 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1876819&qs=pros-and-cons#reviews) Users value the **easy integrations** of Refiner, which streamline setup and enhance feedback management effectively. [(6 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1877127&qs=pros-and-cons#reviews) Users find the **easy setup** of Refiner incredibly quick and straightforward, enhancing their feedback collection experience. [(6 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1986748&qs=pros-and-cons#reviews) Users find the **setup process effortless** , enabling quick integration and immediate use of Refiner’s features. [(5 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=2299895&qs=pros-and-cons#reviews) Users appreciate the **customization options** of Refiner, allowing surveys to match their brand and style effortlessly. [(3 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1876875&qs=pros-and-cons#reviews) Users find **limitations in content customization and live survey capacity** , requiring additional purchases for comprehensive usage. [(2 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1877160&qs=pros-and-cons#reviews) Users find the **limited customization** of Refiner restricting, impacting the overall user experience and functionality. [(2 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1876440&qs=pros-and-cons#reviews) Users find the **survey limitations** inconvenient, as setting up multiple surveys separately is time-consuming and inefficient. [(2 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=2213630&qs=pros-and-cons#reviews) Users find the **complexity of advanced options** challenging, especially for those lacking tech knowledge. [(1 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=2340374&qs=pros-and-cons#reviews) Users find the **dashboard UX lacking** and express a desire for more customization options. [(1 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=2213583&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Refiner ##### 1. Ease of Use Users find Refiner's **ease of use** exceptional, allowing for quick setup and straightforward feedback collection. [ See 8 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1876819&qs=pros-and-cons#reviews) See Related User Reviews ![Yusuf .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yusuf .") Y Yusuf . 4.5/5 "Effortless Feedback Collection Boosted App Ratings" What do you like about Refiner? I love using Refiner to collect quick in-app feedback, as it significantly aids in understanding what users need. Its effective feedback collection ha ![Francois V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francois V.") FV Francois V. Small-Business (50 or fewer emp.) 4.5/5 "Very satisfied with Refiner!" What do you like about Refiner? Refiner is extremely easy to set up and use, with a very intuitive interface that makes survey creation simple. I especially appreciate the flexibilit ##### 2. Easy Integrations Users value the **easy integrations** of Refiner, which streamline setup and enhance feedback management effectively. [ See 6 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1877127&qs=pros-and-cons#reviews) See Related User Reviews DW Damian W. 5.0/5 "Advanced Yet User-Friendly for SaaS NPS Insights" What do you like about Refiner? I really appreciate that Refiner is a very advanced tool. It allows me to track a variety of crucial indicators specific to SaaS, which is invaluable ![Francois V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francois V.") FV Francois V. Small-Business (50 or fewer emp.) 4.5/5 "Very satisfied with Refiner!" What do you like about Refiner? Refiner is extremely easy to set up and use, with a very intuitive interface that makes survey creation simple. I especially appreciate the flexibilit ##### 3. Easy Setup Users find the **easy setup** of Refiner incredibly quick and straightforward, enhancing their feedback collection experience. [ See 6 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1986748&qs=pros-and-cons#reviews) See Related User Reviews DW Damian W. 5.0/5 "Advanced Yet User-Friendly for SaaS NPS Insights" What do you like about Refiner? I really appreciate that Refiner is a very advanced tool. It allows me to track a variety of crucial indicators specific to SaaS, which is invaluable ![Yusuf .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yusuf .") Y Yusuf . 4.5/5 "Effortless Feedback Collection Boosted App Ratings" What do you like about Refiner? I love using Refiner to collect quick in-app feedback, as it significantly aids in understanding what users need. Its effective feedback collection ha ##### 4. Setup Ease Users find the **setup process effortless** , enabling quick integration and immediate use of Refiner’s features. [ See 5 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=2299895&qs=pros-and-cons#reviews) See Related User Reviews DW Damian W. 5.0/5 "Advanced Yet User-Friendly for SaaS NPS Insights" What do you like about Refiner? I really appreciate that Refiner is a very advanced tool. It allows me to track a variety of crucial indicators specific to SaaS, which is invaluable ![Yusuf .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yusuf .") Y Yusuf . 4.5/5 "Effortless Feedback Collection Boosted App Ratings" What do you like about Refiner? I love using Refiner to collect quick in-app feedback, as it significantly aids in understanding what users need. Its effective feedback collection ha ##### 5. Customization Users appreciate the **customization options** of Refiner, allowing surveys to match their brand and style effortlessly. [ See 3 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1876875&qs=pros-and-cons#reviews) See Related User Reviews ![Francois V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francois V.") FV Francois V. Small-Business (50 or fewer emp.) 4.5/5 "Very satisfied with Refiner!" What do you like about Refiner? Refiner is extremely easy to set up and use, with a very intuitive interface that makes survey creation simple. I especially appreciate the flexibilit ![R S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R S.") RS R S. Small-Business (50 or fewer emp.) 5.0/5 "Great Tool for User Feedback" What do you like about Refiner? It’s easy to set up with JS or npm, and the customizable survey widgets look great without feeling intrusive. The ready-made templates like NPS and CS ### 5 Cons or Disadvantages of Refiner ##### 1. Limitations Users find **limitations in content customization and live survey capacity** , requiring additional purchases for comprehensive usage. [ See 2 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1877160&qs=pros-and-cons#reviews) See Related User Reviews ![matias d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "matias d.") MD matias d. Enterprise (\> 1000 emp.) 5.0/5 "Amazing tool for surveys" What do you dislike about Refiner? It lacks some content customization and automation features. ![Lucas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucas B.") LB Lucas B. Mid-Market (51-1000 emp.) 4.5/5 "Good for fast surveys" What do you dislike about Refiner? Short limit of live surveys, so if you have a product with multiple features, you'd need to buy a package ##### 2. Limited Customization Users find the **limited customization** of Refiner restricting, impacting the overall user experience and functionality. [ See 2 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1876440&qs=pros-and-cons#reviews) See Related User Reviews ![matias d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "matias d.") MD matias d. Enterprise (\> 1000 emp.) 5.0/5 "Amazing tool for surveys" What do you dislike about Refiner? It lacks some content customization and automation features. ![Kent O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kent O.") KO Kent O. Mid-Market (51-1000 emp.) 4.5/5 "In-app surveys for SaaS" What do you dislike about Refiner? Dashboards could have better UX. Customization remains limited. ##### 3. Survey Limitations Users find the **survey limitations** inconvenient, as setting up multiple surveys separately is time-consuming and inefficient. [ See 2 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=2213630&qs=pros-and-cons#reviews) See Related User Reviews DD Dianne d. Enterprise (\> 1000 emp.) 4.5/5 "Intuitive and quick to start with" What do you dislike about Refiner? Surveys need to be set up separately for each app, which can be time-consuming. A centralized way to deploy across multiple apps at once would be a bi ![Lucas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucas B.") LB Lucas B. Mid-Market (51-1000 emp.) 4.5/5 "Good for fast surveys" What do you dislike about Refiner? Short limit of live surveys, so if you have a product with multiple features, you'd need to buy a package ##### 4. Complexity Users find the **complexity of advanced options** challenging, especially for those lacking tech knowledge. [ See 1 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=2340374&qs=pros-and-cons#reviews) See Related User Reviews ![Francois V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francois V.") FV Francois V. Small-Business (50 or fewer emp.) 4.5/5 "Very satisfied with Refiner!" What do you dislike about Refiner? Overall, there is very little to dislike. Some of the advanced customization features require a bit of technical knowledge, which might be challenging ##### 5. Dashboard Issues Users find the **dashboard UX lacking** and express a desire for more customization options. [ See 1 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=2213583&qs=pros-and-cons#reviews) See Related User Reviews ![Kent O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kent O.") KO Kent O. Mid-Market (51-1000 emp.) 4.5/5 "In-app surveys for SaaS" What do you dislike about Refiner? Dashboards could have better UX. Customization remains limited. ## Top-Rated Alternatives [ ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero") ChurnZero 4.7/5(1,608) ](https://www.g2.com/products/churnzero/reviews) [ View All Alternatives ](https://www.g2.com/products/refiner/competitors/alternatives) ![Pico R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pico R.") PR Pico R. Customer Success Small-Business (50 or fewer emp.) 6/20/2025 "Easy to use and does the job well." 4.5/5 What do you like best about Refiner? Easy to set-up and configure surveys, many different options which allow you to really target and focus to get valuable feedback from users. Review collected by and hosted on G2.com. What do you dislike about Refiner? Would love some more flexibility and allowance in custom dashboarding, limited charts and multiple charts are locked to specific survey types. Review collected by and hosted on G2.com. What problems is Refiner solving and how is that benefiting you? It allows us to gather feedback from users which we would have otherwise not have heard of, which allows us to adopt our product and service offering to cater to their needs better. Review collected by and hosted on G2.com. Show More Response from Moritz Dausinger of Refiner [Editedit](https://www.g2.com/survey_responses/refiner-review-11314883/official_response/edit) Thank you for your feedback! We’re happy to hear Refiner makes it easy to set up surveys and collect valuable insights from your users. You’re absolutely right about dashboard flexibility and we've just added some improvements to make it easier to gather and filter from different surveys. [See how Refiner improved](https://refiner.io/docs/release/global-data-filters-for-reporting-dashboards/) Current UserValidated ReviewerSource: Seller invite ![Todd G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Todd G.") TG Todd G. CTO and Cofounder Small-Business (50 or fewer emp.) 6/17/2025 "Good tool for collecting feedback" 4/5 What do you like best about Refiner? Refiner is great for collecting user feedback via in-app and email methods. It's got well-maintained mobile app SDKs and it integrates with our customer data platform, Segment, which makes the initial integration very quick and easy. Review collected by and hosted on G2.com. What do you dislike about Refiner? I wish you were able to run incentivized email surveys Review collected by and hosted on G2.com. What problems is Refiner solving and how is that benefiting you? It allows us to collected feedback on specific features with our apps as well as to collect general product feedback such as Net Promoter Score Review collected by and hosted on G2.com. Show More Response from Moritz Dausinger of Refiner [Editedit](https://www.g2.com/survey_responses/refiner-review-11304815/official_response/edit) Thank you so much for your feedback! Happy to hear that our Mobile SDKs and the integration with your CDP are working seamlessly and as expected. Current UserValidated ReviewerSource: Seller invite ![Alexandru A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandru A.") AA Alexandru A. CEO Small-Business (50 or fewer emp.) 6/13/2025 "Refiner helped us understand what our customer really want" 5/5 What do you like best about Refiner? It's a simple, but effective means to understand what our customers like and dislike about their experience with our service. The implementation was very simple and fast and the interface is easy to use. We especially enjoy the Slack integration. Review collected by and hosted on G2.com. What do you dislike about Refiner? Not something specific, but I'd probably like some kind of automated summary of negative and positive comments. Review collected by and hosted on G2.com. What problems is Refiner solving and how is that benefiting you? NPS scoring and identifying detractors to see their complaints. Review collected by and hosted on G2.com. Show More Response from Moritz Dausinger of Refiner [Editedit](https://www.g2.com/survey_responses/refiner-review-11292110/official_response/edit) Thank you so much for your review Alexandru! We are thrilled to hear that you were able to collect unique and valuable insights with our surveys. And thanks for the kind words about the ease of use. We recently added Daily/Weekly/Monthly Digests to Refiner. Very soon, these digests will also include additional information next to basic stats. [See how Refiner improved](https://refiner.io/docs/release/daily-weekly-monthly-digests/) Current UserValidated ReviewerSource: Seller invite ![Nick A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick A.") NA Nick A. Product Manager Mid-Market (51-1000 emp.) 9/9/2025 "Best survey software I've ever used." 5/5 What do you like best about Refiner? The UI and vast amount of different surveys and integrations is amazing. It's super simple that anyone from the business can easily use and setup surveys. Review collected by and hosted on G2.com. What do you dislike about Refiner? I think Draft mode should be able to be used with people who don't have an account. Review collected by and hosted on G2.com. What problems is Refiner solving and how is that benefiting you? Getting feedback on our new features as well as our customer feedback on our services. Review collected by and hosted on G2.com. Show More Response from Moritz Dausinger of Refiner [Editedit](https://www.g2.com/survey_responses/refiner-review-11656460/official_response/edit) Thank you for the amazing feedback! We're happy to hear that setting up surveys and integrations was easy. And it's really great to hear that the whole team adopted Refiner to gather valuable feedback on features and services - that's the way to go and the reason why we offer unlimited seats on all plans. Thanks for the suggestion about Draft mode, we’ll look into this very soon. [See how Refiner improved](https://refiner.io/docs/kb/account-settings/team-access-rights/) Validated ReviewerSource: Seller invite ![Patrick F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick F.") PF Patrick F. CEO Mid-Market (51-1000 emp.) 6/12/2025 "Zero Party data collection made simple" 4.5/5 What do you like best about Refiner? Fast and easy set-up and API to relevant CDPs e.g. Rudderstack. We are using Refiner on a daily basis. Feedback from the team is great and fast as well. Review collected by and hosted on G2.com. What do you dislike about Refiner? limited design opportunities. There could be more options to intrgrate suvereys more natively. Review collected by and hosted on G2.com. What problems is Refiner solving and how is that benefiting you? we are collecting zero party data with Refiner and extending the user data on profile level with API to Rudderstack Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Felix H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felix H.") FH Felix H. Head of Product Small-Business (50 or fewer emp.) 7/28/2025 "Great & simple tool for feedback!" 4/5 What do you like best about Refiner? It's very easy to use, integrate and launch surveys with refiner. Already provided amazing feedback. Review collected by and hosted on G2.com. What do you dislike about Refiner? Sometimes the design of the boxes and options could be a bit better. Review collected by and hosted on G2.com. What problems is Refiner solving and how is that benefiting you? Get feedback fast Review collected by and hosted on G2.com. Show More Response from Moritz Dausinger of Refiner [Editedit](https://www.g2.com/survey_responses/refiner-review-11441153/official_response/edit) Thank you for sharing your experience! Your input on design is much appreciated and we'll look into this soon. 🙏 Current UserValidated ReviewerSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 6/12/2025 "Easy to use" 4/5 What do you like best about Refiner? Very easy to use Plug in to your tools with many integrations Review collected by and hosted on G2.com. What do you dislike about Refiner? emails campains are quite limited, and not much benefits from going through refiner for those Review collected by and hosted on G2.com. What problems is Refiner solving and how is that benefiting you? Allows use to issue mass surveys, targeted, within our app. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![R S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R S.") RS R S. Cyber security Small-Business (50 or fewer emp.) 12/9/2024 "Great Tool for User Feedback" 5/5 What do you like best about Refiner? It’s easy to set up with JS or npm, and the customizable survey widgets look great without feeling intrusive. The ready-made templates like NPS and CSAT are a time-saver, and you can create custom ones too. Review collected by and hosted on G2.com. What do you dislike about Refiner? It would be nice if it had more automation options for advanced use cases, but it works well for most scenarios. Review collected by and hosted on G2.com. What problems is Refiner solving and how is that benefiting you? It’s made it simple to collect and organize feedback from specific user segments. The clear dashboard helps us act on the insights quickly to improve our product. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 6/13/2025 "Refiner Review" 5/5 What do you like best about Refiner? Very simple UI/UX, easy to configure surveys Review collected by and hosted on G2.com. What do you dislike about Refiner? The report charts could be more customizable Review collected by and hosted on G2.com. What problems is Refiner solving and how is that benefiting you? Collecting feedback from our end users easily Review collected by and hosted on G2.com. Show More Response from Moritz Dausinger of Refiner [Editedit](https://www.g2.com/survey_responses/refiner-review-11292378/official_response/edit) Thank you so much for this review. We've recently added some improvements to our reporting dashboard and will add more customization options soon. Thank you for your feedback here! [See how Refiner improved](https://refiner.io/docs/release/global-data-filters-for-reporting-dashboards/) Validated ReviewerSource: Seller invite ![matias d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "matias d.") MD matias d. CRM & Lifecycle Manager Enterprise (\> 1000 emp.) 10/7/2024 "Amazing tool for surveys" 5/5 What do you like best about Refiner? It's a really easy to use tool, that can be integrated quickly with 24/7 top of the line support. Review collected by and hosted on G2.com. What do you dislike about Refiner? It lacks some content customization and automation features. Review collected by and hosted on G2.com. What problems is Refiner solving and how is that benefiting you? It helps us get user insights from selected segments with native features integrated with our app. Review collected by and hosted on G2.com. 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