--- title: Refiner Reviews meta_title: 'Refiner Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how Refiner works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 26 scale: '5' date_modified: '2026-08-09' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Refiner Reviews **Vendor:** Refiner SASU **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.6/5.0 **Total Reviews:** 26 ## About Refiner In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention. ## Refiner Pros & Cons **What users like:** - Users find Refiner's **ease of use** exceptional, allowing for quick setup and straightforward feedback collection. (8 reviews) - Users value the **easy integrations** of Refiner, which streamline setup and enhance feedback management effectively. (6 reviews) - Users find the **easy setup** of Refiner incredibly quick and straightforward, enhancing their feedback collection experience. (6 reviews) - Users find the **setup process effortless** , enabling quick integration and immediate use of Refiner’s features. (5 reviews) - Users appreciate the **customization options** of Refiner, allowing surveys to match their brand and style effortlessly. (3 reviews) - Users love the **seamless integrations** of Refiner, enhancing workflow efficiency and optimizing feedback collection effortlessly. (3 reviews) - Users admire the **intuitive interface** of Refiner, noting its user-friendly design and ease of survey setup. (3 reviews) - Templates (3 reviews) - Time-saving (3 reviews) - User Interface (3 reviews) **What users dislike:** - Users find **limitations in content customization and live survey capacity** , requiring additional purchases for comprehensive usage. (2 reviews) - Users find the **limited customization** of Refiner restricting, impacting the overall user experience and functionality. (2 reviews) - Users find the **survey limitations** inconvenient, as setting up multiple surveys separately is time-consuming and inefficient. (2 reviews) - Users find the **complexity of advanced options** challenging, especially for those lacking tech knowledge. (1 reviews) - Users find the **dashboard UX lacking** and express a desire for more customization options. (1 reviews) - Integration Difficulty (1 reviews) - Integration Issues (1 reviews) - Learning Curve (1 reviews) - Users feel that the **lack of guest access in Draft mode** limits collaboration opportunities with non-account holders. (1 reviews) - Users report **poor customer support** when encountering issues, leading to frustration and unresolved problems. (1 reviews) ## Refiner Discussions - [What is Refiner used for?](https://www.g2.com/discussions/what-is-refiner-used-for) - [View Refiner pricing details and edition comparison](https://www.g2.com/products/refiner/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+11%3A17%3A50+-0500&secure%5Bsession_id%5D=48243711-570c-427a-9211-d7c6f659b6f1&secure%5Btoken%5D=327c588cae8da201b34e48069dba1b008fd4f973a402c4e21ea09779fc3f71e0&format=llm_user) ## Refiner Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Customization** - Multilanguage Support - Multiple Branding Support - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics ## Top Refiner Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,550 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - 4.7/5.0 (1,594 reviews)