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RealGreen by WorkWave

By WorkWave

4.2 out of 5 stars

How would you rate your experience with RealGreen by WorkWave?

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RealGreen by WorkWave Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

<1 month

Return on Investment

19 months

RealGreen by WorkWave Integrations

(1)
Integration information sourced from real user reviews.

RealGreen by WorkWave Media

RealGreen by WorkWave Demo - Service Assistant®
Service Assistant® is the centralized hub that allows lawn and landscaping businesses to manage their entire lifecycle from customer acquisition to payment collection within a single, cloud-based platform.
RealGreen by WorkWave Demo - RealGreen Mobile 2.0
RealGreen Mobile serves as a real-time bridge between the field and the office, empowering technicians to manage their entire workday across sales, production, and customer service from a smartphone or tablet both on or offline. Available in English and Spanish.
RealGreen by WorkWave Demo - Measurement Assistant
Measurement Assistant enables you to create instant estimates with accurate pricing by dynamically moving, deleting and reshaping measurement areas. Save yourself a site visit and provide customers with fast competitive quotes in just a few clicks.
RealGreen by WorkWave Demo - Dynamic Routing
Dynamic Routing is an advanced route optimization engine designed to replace manual scheduling with high-efficiency, automated logistics. It allows businesses to optimize for efficiency and profitability across multiple routes and crews resulting in hours saved and up to 4+ stops added per day.
RealGreen by WorkWave Demo - Customer Notifications
Customer Notifications is an integrated communication solution that automates essential, non-marketing interactions between your and clients via email and SMS. It separates high-priority transactional messages, like service reminders, from promotional marketing to ensure better deliverability and...
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RealGreen by WorkWave Reviews (66)

Reviews

RealGreen by WorkWave Reviews (66)

4.2
66 reviews

Pros & Cons

Generated from real user reviews
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David T.
DT
admin
Small-Business (50 or fewer emp.)
"worst customer service"
What do you like best about RealGreen by WorkWave?

Absolutely nothing. We have used this product for years as we thought they would continue get better. It has not. I was very skeptical when I started at this company because I had experience with Workwave in the past. As the office manager, I want a product that is easy to integrate with other software and easy to use for our guys. THIS IS NEITHER Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

CUSTOMER SERVICE, CONTRACT POLICY.

Simply put, we wanted to keep the basic plan and reduce out the parts that we were not using. They told me they could not help. I barely got my rep on the phone Review collected by and hosted on G2.com.

Donato L.
DL
Sales Manager
Mid-Market (51-1000 emp.)
"Intuitive, Quick, and User-Friendly CRM."
What do you like best about RealGreen by WorkWave?

The reporting software in Real Green is incredibly in depth. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

Truck Tracking can at times be slow and at times unreliable. Review collected by and hosted on G2.com.

Verified User in Farming
UF
Mid-Market (51-1000 emp.)
"Leading Software in Green Industry"
What do you like best about RealGreen by WorkWave?

You can tell that RealGreen by WorkWave was designed with the green industry in mind, the system is very tailored to the needs of the green industry. I personally have been using RealGreen for 8 years and have noticed great improvements over the years- the software is easy to navigate. I personally like that the platform is now web based. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

Seems like everything is an extra cost, there are great resources to learn about the system but it would be nice to see classes - with quizzes to ensure people are learning from the resources. Customer Support can be a hit or miss, there have been times I've called and I was telling support what certain things do Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

Hello - thank you for sharing your feedback on RealGreen. We have noted your comments and are so happy that you are finding success with our products. -WorkWave

Onyi U.
OU
Office Manager
Small-Business (50 or fewer emp.)
"Reliable Real Green"
What do you like best about RealGreen by WorkWave?

The best thing about RealGreen is the customer support. They are tenacious in helping customers find a solution to whatever issues are going on with any of their products. They conveniently have a direct line to speak with a representative instead of being on hold for all eternity. I have never once had a problem that their customer support did not work diligently on getting resolved. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

MobileLive could contain more information and options for those using it in the field. If those options could allow them to take some of the office tasks, like adding a serivce to a customer's account, that would be extremely helpful. Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

Thank you so much for sharing your review of our product. We have passed along all of your comments to the team. - WorkWave

Veronica F.
VF
Small-Business (50 or fewer emp.)
"Great Software"
What do you like best about RealGreen by WorkWave?

For our industry, there isn't much that can't be done on RealGreen. It is user friendly and easy to navigate.The customer support team is also very helpful and knowledgeable when I cannot figure it out on my own. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

I dislike the new feauture of having to log in to acess the help files. I used them often and seem to always have issues with the new requirement. I cannot get logged in and do not know where the information I need to log in (password) is to find as I have never created one and anything I have tried does not work. Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

Thank you for sharing your experience with RealGreen - we're so happy to be your partner! -WorkWave

CF
Small-Business (50 or fewer emp.)
"Preferred System"
What do you like best about RealGreen by WorkWave?

RealGreen is a simple system to use. It is easy to find everything you are looking for, which makes it even easier to train people on the system, which is always appreciated. I can do on Real Green in one step, things that take multiple steps to complete on other systems I've used. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

We used Service Autopilot prior to RealGreen and I find their email process much better. Estimates go out immediately and their system shows when an email is opened by the customer. Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

Hello and thank you for sharing your feedback of RealGreen! Your comments have been passed along to the team. We appreciate you taking the time to leave us a review. -WorkWave

Verified User in Environmental Services
UE
Mid-Market (51-1000 emp.)
"Run smooth on computer"
What do you like best about RealGreen by WorkWave?

I like how easy it is to navigate and use Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

I dislike how slow/much is crashes on mobile devices Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

Thank you for your feedback. We've taken notes of your comments and are happy to be a positive partner to you and your business. -WorkWave

Verified User in Environmental Services
UE
Small-Business (50 or fewer emp.)
"Very informative experience"
What do you like best about RealGreen by WorkWave?

I have already learned some really interesting points of the technology that I have not known since I began using this software almost 9years. Learning about the quick add feature for programs on leads that we have sold but not activated a program will greatly reduce our time entering in contracts so that is exciting. Also learning about the post service photo feature will help reduce callbacks and calls in general from customers saying we did not do a certain house if we have a photo show track marks on the lawn. Very easy to implement the software for people who have hardly used it to people with years of experience. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

Some of the information seems very basic as I have been using this system across SA4 and SA5. Would rather have some speakers go into more depth about certain areas of the general aspects rather than a 1 hour church of time. Customer support is not always the best at answering questions or have very slow response time. Not as easy to integrate for absorbing customer salesman from another company via acquisition especially if they have not been frequent users of the software. Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

Thank you for sharing your positive experience with the training for RealGreen by WorkWave. We are so happy you are finding success with our product and hoped you learned some new tools to help better your experience! -WorkWave

JM
Asst Operations Manager
Small-Business (50 or fewer emp.)
"Love the Real Green program. Hate the response time for problem."
What do you like best about RealGreen by WorkWave?

Routing and scheduling I use daily and they make it pretty easy to use. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

When we have questions and it takes many days to get an answer. Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

Hi Jeff - Thank you so much for your review. We are so happy you are finding success with our products. We have passed along your comments to the team and appreciate you taking the time to leave them. Thank you! -WorkWave

ZH
Small-Business (50 or fewer emp.)
"Useful information"
What do you like best about RealGreen by WorkWave?

Ease of use, once you get to learn the system. Everything is only a few clicks away. Their are plenty of different features to help customize your business to the way you want to do things! Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

It can be a bit to learn when you're new, in that aspect it can seem intimidating. The customer support team is superb and can help with any questions though. Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product! -WorkWave

Pricing Insights

Averages based on real user reviews.

Time to Implement

<1 month

Return on Investment

19 months

Average Discount

5%

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