RapidScale Reviews & Provider Details

Name: RapidScale
Rating: 4.3 (33 reviews)

RapidScale is a strategic cloud services and consulting partner designed to help organizations modernize, secure, and scale their IT environments to drive sustainable business growth. This comprehensive solution encompasses a range of services, including cloud strategy, cloud migration, application modernization, cyber resiliency, applied AI, and managed IT services, all tailored for public, private, and hybrid cloud environments. By leveraging these services, organizations can navigate the complexities of modern IT landscapes and transform technology into a competitive advantage. Targeted primarily at enterprises facing constant disruption, RapidScale's offerings are particularly beneficial for businesses looking to move beyond reactive IT approaches. The company's unique blend of advisory expertise and hands-on execution enables clients to modernize their infrastructure, enhance data readiness for AI applications, bolster security measures, and unlock new value from existing applications and platforms. This dual approach ensures that organizations are not only equipped to handle current challenges but are also prepared for future innovations, making it a vital partner in the evolving digital landscape. Key features of RapidScale's services include cloud strategy and architecture, which assist organizations in defining tailored cloud strategies that align with their specific business outcomes. This involves a careful balance of performance, cost, security, and scalability across hybrid and multi-cloud environments. Additionally, RapidScale's cloud migration and application modernization services aim to reduce technical debt and improve agility, facilitating easier adaptation to modern workloads and AI-driven innovations. Their cyber resiliency and security services are designed to protect critical systems, support compliance, and ensure business continuity in the face of evolving threats. Furthermore, RapidScale emphasizes applied AI and data readiness, helping organizations prepare their data for AI integration through governance services and actionable insights. Their managed IT services provide ongoing monitoring and operational support, ensuring that cloud environments remain secure, reliable, and cost-efficient. As a Datadog consulting partner, RapidScale also offers observability and performance management solutions for complex cloud and hybrid environments, enhancing overall operational efficiency. What sets RapidScale apart is its commitment to delivering more than just tools or temporary fixes. The company's advisory-led, execution-driven approach prioritizes tangible outcomes over industry jargon. With proven expertise across major cloud platforms and enterprise technologies, RapidScale focuses on resilience, performance, and AI readiness, fostering a proactive partnership from day one that is designed to scale alongside clients' businesses. Organizations seeking a trusted partner for cloud strategy, migration, cyber resiliency, data readiness, applied AI, and managed IT services find value in RapidScale's accountability, speed, and measurable results.

Seller

RapidScale

Discussions

RapidScale Community

Languages Supported

English

Services Offered

Cloud Migration Services, Cyber Resiliency Services, Cloud Consulting Services, Managed Network Services, App Modernization

Locations Serviced

United States

Overview by

Amy Amra

Used by Tangentia Inc and 2 others

Beta

RapidScale Integrations

(4)

Verified by RapidScale

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Lucia M.

IT Security Analyst 1

Mid-Market (51-1000 emp.)

5/6/2026

"Solid Cybersecurity Support with Room for Improvement"

3.5/5

What do you like best about RapidScale?

I find RapidScale valuable for improving our company's cybersecurity posture against phishing attempts conducted via email, preventing costly cyber threats. I appreciate the platform's ability to hold emails based on content like suspicious subject lines or sender properties. The expertise in Mimecast and Microsoft administration has been particularly beneficial. I also enjoy the use of annotated screenshots in replies and appreciate that the tech team is typically upbeat in their responses. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

I don't like that the tech team doesn't always answer or address all the questions I have in an email. I once asked three questions in an email and the tech replied to only one of the questions in the reply and did not reference the other questions or suggest that they would get back to me about them. Review collected by and hosted on G2.com.

Response from Mari Zellmer of RapidScale

Thank you for sharing your feedback. We're glad to hear our cybersecurity expertise, email protection tools, and support team's approach have helped strengthen your organization's defenses against phishing and other threats.

We also appreciate your comments about communication and follow-up. Clear, thorough responses are important, and feedback like this helps us continue improving the client experience.

Thank you for recognizing our team's efforts and for taking the time to share your experience. We’d welcome the opportunity to continue the conversation.

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Joseph P.

ITSupport Engineer 1

Mid-Market (51-1000 emp.)

5/5/2026

"Managed Service Model Adds Value Amidst Slow Email Response"

2.5/5

What do you like best about RapidScale?

I appreciate how RapidScale helps in maintaining connectivity and access for our remote users, especially in the Philippines. Their ability to identify the root cause when users can't connect is valuable. I find their architecture and provisioning insights align well with our needs and staff size. Their managed support model is a standout, allowing our internal IT staff to focus on higher-priority work instead of troubleshooting AVD environments. RapidScale's assistance in implementing and managing our AVD has brought us workforce flexibility, and their managed service model offers an ecosystem advantage. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

I think RapidScale could improve on having a more rapid response to emails. They use emails for ticket management, and sometimes faster replies would be beneficial. Review collected by and hosted on G2.com.

Response from Mari Zellmer of RapidScale

A managed services partnership should make life easier for your IT team, so it's great to hear that our support for AVD and remote connectivity has helped free up time for higher-priority initiatives. We're also glad our team has been able to help identify and resolve connection issues for your distributed workforce.

We appreciate your candid feedback about email response times. Reliable communication is an important part of the experience, and your comments give us valuable insight into where we can do better.

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Steve V.

Director of Finance And Accounting

Mid-Market (51-1000 emp.)

Updated 5/22/2026

Originally submitted 5/13/2026

"Decent Network Security, but Overpriced Support"

3/5

What do you like best about RapidScale?

I found RapidScale helpful in setting up a robust AVD in 2025, which has enhanced network security and stability. The purpose of this setup seems effective as I don't encounter issues related to it. Additionally, transitioning from a Citrix platform to Azure with RapidScale's help was smooth as they offered valuable training to staff. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

Their pricing is too high and it's ridiculous to charge $150 for every support call over four per month. The quality of service has decreased while prices increased dramatically after they split into two divisions. Review collected by and hosted on G2.com.

Recommendations to others considering RapidScale:

Make sure you get contract terms locked in without a four call per month limit without incurring a $150/call charge. Review collected by and hosted on G2.com.

What problems is RapidScale solving and how is that benefiting you?

I use RapidScale for network security and support. They set up a robust AVD, which means I don't see network security issues. Review collected by and hosted on G2.com.

Response from Mari Zellmer of RapidScale

Thank you for sharing your feedback. We're pleased to hear that your AVD deployment helped improve security and stability, and that our team was able to support a smooth transition from Citrix to Azure through training and guidance.

We also appreciate your candid feedback regarding pricing and support experience. Input like yours helps us identify opportunities to improve and better meet our clients' expectations.

Thank you for your partnership. We'd welcome the opportunity to keep the door open for further conversation.

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Tammy W.

Hospital & Health Care

Mid-Market (51-1000 emp.)

11/2/2026

"Systems Analyst"

5/5

What do you like best about RapidScale?

Techs are very knowledgeable and professional. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

I can't think of anything I dislike. I have always been satisfied when working with RapidScale Review collected by and hosted on G2.com.

Response from Mari Zellmer of RapidScale

Thank you for your input! Keeping security infrastructure current is one of the most important ways organizations can reduce risk. We're proud to play a role in helping protect your environment through proactive firewall management and regular security updates.

We greatly appreciate your confidence in our team and sharing your recommendation with others.

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Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/10/2026

"Slow AMI Updates and Constant Follow-Up Undercut a Knowledgeable Team"

2.5/5

What do you like best about RapidScale?

Knowledge. Andy Clark is one of the best in the biz Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

The wait, need for constant follow-up. Waiting on AMI updates that should have been done fast considering today's security landscape. Review collected by and hosted on G2.com.

Recommendations to others considering RapidScale:

See above. Honor your contract. Go above and beyond instead of just barely. Review collected by and hosted on G2.com.

What problems is RapidScale solving and how is that benefiting you?

We don't feel RapidScale has met our needs in a timely manner. Too often we're checking the RACI and pushing back when it's something that should have been owned by RS but gets questioned. Review collected by and hosted on G2.com.

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Verified User

4/1/2026

"Exceptional AWS Support with Expert Team"

5/5

What do you like best about RapidScale?

I like the responsiveness of the RapidScale team and their knowledge, which is very beneficial for a growing business. It's helpful to have another team reviewing and giving input on our changes for cross-validation. Their experience and knowledge, alongside the care of the support, make a significant difference in managing AWS, especially when it involves infrastructure and security. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

I think a better way to handle Terraform changes in a shared way would be awesome. Right now we have read access to the Terraform for our AWS but it would be nice to be able to collaborate with it. If we had write access we could create pull requests for RapidScale so it would be quicker for us and RapidScale. Review collected by and hosted on G2.com.

Response from Mari Zellmer of RapidScale

Thank you for sharing your experience. Having a knowledgeable team to provide guidance, validation, and support can make a big difference, especially as organizations grow and navigate increasingly complex AWS environments.

We're glad to hear our team's expertise, responsiveness, and focus on infrastructure and security have been valuable to your business. We also appreciate your thoughtful feedback on Terraform collaboration. Insights like these help us better understand how we can continue improving the client experience.

Thank you for trusting RapidScale to support your AWS environment.

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James B.

Integration & Infrastructure Support Manager

Enterprise (> 1000 emp.)

Updated 10/30/2026

Originally submitted 5/15/2026

"Informal, Helpful Technical Support"

4.5/5

What do you like best about RapidScale?

Informal process to obtain technical advice and support. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

Monitoring and response to network issues is ineffective. Review collected by and hosted on G2.com.

Response from Mari Zellmer of RapidScale

Thank you for sharing your experience. We're glad our team has been able to provide helpful technical support and that our flexible approach has been valuable to your organization.

We also appreciate your feedback on network monitoring and response times. Input like this helps us continue improving the experience we deliver to our clients.

Thank you for trusting RapidScale with your Microsoft support, network services, and licensing needs. We value your partnership and look forward to supporting your continued success.

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Michelle M.

Systems Administrator

Mid-Market (51-1000 emp.)

5/5/2026

"Reliable SD-WAN Management and Support Excellence"

5/5

What do you like best about RapidScale?

I appreciate RapidScale for managing our firewall and SD WAN solution effectively. They provide trained individuals who assist us with these technologies. I really liked that we have experienced zero downtimes with our SD WAN solution and the response time for support requests is good. I've only had positive experiences with their support, which is quick and knowledgeable. Their troubleshooting services and access to firewall settings have been beneficial for us. RapidScale's unique approaches have stood out to me, and their great service encourages me to continue using their firewall and SD WAN management services. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

Not applicable Review collected by and hosted on G2.com.

Response from Mari Zellmer of RapidScale

We appreciate you taking the time to leave a review. Helping organizations solve lingering issues and improve day-to-day IT operations is exactly the kind of work our team enjoys tackling.

Thank you for highlighting our responsiveness and support. We're grateful for the opportunity to work with your team and help drive those improvements.

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Verified User in Telecommunications

Small-Business (50 or fewer emp.)

5/5/2026

"Amazing Support When I Need It"

5/5

What do you like best about RapidScale?

Pretty much everything I mentioned in my last answer. They are just amazing and I am thankful that they're there when I need them. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

I have no complaints at this time. Please keep doing what you're already doing. Review collected by and hosted on G2.com.

Recommendations to others considering RapidScale:

My advice for anyone considering RapidScale would be to start by being very clear on what you’re trying to accomplish for your business—whether that’s making day-to-day operations easier, improving security, or moving away from managing your own infrastructure. RapidScale tends to be most helpful when those goals are clearly defined upfront.

I would also suggest staying closely involved in the early conversations so you understand what the process will look like and what to expect along the way. Their team can guide you through the technical side, so it’s really more about making sure your business needs and expectations are aligned from the beginning. Review collected by and hosted on G2.com.

What problems is RapidScale solving and how is that benefiting you?

Currently, I am not aware of any issues that Rapidscale is actively trying to resolve on our behalf, but I can say that with past issues, the support team is incredibly responsive, knowledgeable and friendly and it's always a pleasure working with them. They make a not-so-great situation pleasurable. Review collected by and hosted on G2.com.

Response from Mari Zellmer of RapidScale

Thank you for the kind words. Knowing that our team has been there when you need us and has helped make challenging situations easier to navigate means a great deal.

We appreciate your recognition of our support team's responsiveness, knowledge, and approachability. Thank you for your trust in RapidScale and for taking the time to share your experience.

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Verified User in Wholesale

Mid-Market (51-1000 emp.)

11/3/2026

"Helpful, Patient Support That Makes Every Interaction Easy"

4.5/5

What do you like best about RapidScale?

I really appreciate the helpful, patient representatives. Their knowledge makes every interaction easy and straightforward. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

The time it takes to resolve a problem can be challenging, because the issue usually prevents us from working with customers. Review collected by and hosted on G2.com.

Response from Mari Zellmer of RapidScale

We're glad our representatives' patience and expertise stood out during your experience. We also appreciate your feedback regarding resolution times. Technology issues rarely happen at a convenient time, so we take your input very seriously as we look for ways to improve the support experience for our clients. We want to make sure every interaction is as straightforward and stress-free as possible.

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