--- title: QL2 Reviews meta_title: 'QL2 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how QL2 works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 15 scale: '5' date_modified: '2026-07-17' parent_category: name: Retail url: https://www.g2.com/categories/retail --- # QL2 Reviews **Vendor:** QL2 Software **Category:** [Retail Pricing Software](https://www.g2.com/categories/retail-pricing) **Average Rating:** 3.5/5.0 **Total Reviews:** 15 ## About QL2 QL2 Software, LLC has been a pioneer in the competitive data market, providing web data extraction and analysis to customers in many travel and retail industries. QL2 delivers true competitive advantage through on-demand data acquisition, price monitoring, assortment optimization, product matching, and actionable insights. Our comprehensive real-time analytics help clients make profitable decisions that outsmart their competition. Why choose QL2? • QL2 provide best solution for competitive pricing data, • It helps our clients to reduce the time and money it takes to make informed and profitable pricing and inventory decisions. • Collects and deliver the most relevant pricing and product data through real-time searches of your competitor’s websites – without ever interrupting the data sources. Our Approach QL2 provides the leading solution for competitive pricing data, helping our clients solve complex problems and make real-time decisions that impact ROI. Through our suite of proprietary solutions, we harvest, curate, and analyze the industry and competitor data our clients need to make agile decisions in complex markets. Please visit www.ql2.com for detailed information. ## QL2 Pros & Cons **What users like:** - Users value the **ease of use** of QL2, enjoying its responsive service and intuitive interface for data collection. (5 reviews) - Users praise the **responsive customer support** of QL2, appreciating their quick solutions and reliable assistance. (4 reviews) - Users commend QL2 for its **efficient automation and timely support** , significantly enhancing competitive pricing strategies. (4 reviews) - Users appreciate QL2's **quick responsiveness** to issues and efficient solutions, making it a reliable service partner. (4 reviews) - Users value the **high data accuracy** of QL2, which enhances competitive pricing and seamless integration with systems. (3 reviews) - Data Management (3 reviews) - Pricing Optimization (3 reviews) - Users value the **critical competitive insights** from QL2, enhancing their pricing strategies against industry leaders. (2 reviews) - Easy Integrations (2 reviews) - Informed Decisions (2 reviews) **What users dislike:** - Users note the need for **improvement in bug resolutions** and proactive anomaly detection to enhance QL2's effectiveness. (4 reviews) - Users experience **data management issues** with QL2, such as insufficient notifications for data outages and limited proactive solutions. (3 reviews) - Users express frustration with QL2's **poor customer support** , often needing to chase unresolved issues and bugs. (3 reviews) - Users face frequent **software bugs** with slow resolutions from QL2, complicating their experience and affecting trust in the product. (3 reviews) - Users express concerns about the **inaccuracy** in data and lack of effective monitoring, leading to frustrating experiences. (2 reviews) - Poor Notifications (2 reviews) - Poor Support Services (2 reviews) - Technical Issues (2 reviews) - Users face **complex usability** issues with QL2, often requiring manual intervention to resolve bot-related problems. (1 reviews) - Confusing Instructions (1 reviews) ## QL2 Reviews ### 1. QL2 Provides Critical Competitive Information **Rating:** 5.0/5.0 stars **Reviewed by:** Paulo S. | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about QL2?** 1. Provides critical pricing information across our competitor set that assures we are competitive with the other large players in our industry 2. Reliable scheduled data provided in formats our systems can ingest for big data analysis 3. Relatively easy to use GUI to conduct adhoc analysis 4. Improved development times of new bots 5. Responsiveness of team to resolve issues and proactive communication of status **What do you dislike about QL2?** 1. Bot issues are identified by us, submitted to QL2 via ticket that kicks off problem resolution - would like to see a more proactive system that detects anomalies or large drops in success that might detect a bot issue a little earlier. I think we have found a good work around but would be good for future QL2 development **What problems is QL2 solving and how is that benefiting you?** QL2 provides us with competitor pricing available on their website. We use this to determine our competitive position, and enables us to take pricing action when needed ### 2. Valued partner empowering us to succeed **Rating:** 5.0/5.0 stars **Reviewed by:** Anya P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about QL2?** From day one, QL2 has empowered Pricemoov to provide targeted competitive price intelligence to our customers, enabling them to set the right price positioning versus competitors. Leveraging QL2’s expert product matching and assortment optimization means we deliver - automating price changes at scale and providing actionable pricing insights. We value QL2’s multi-sector expertise combined with high agility and see a great future for our collaboration as we grow. **What do you dislike about QL2?** Nothing! We're the biggest fans of QL2 Software. **What problems is QL2 solving and how is that benefiting you?** Because automating price changes at scale on our platform means covering entire product catalogs and providing actionable pricing insights, leveraging QL2’s expert product matching and assortment optimization is key to our success. **Official Response from Sumit Rana:** > Thank you very much for your amazing review! We're absolutely thrilled to hear that QL2 has been a valuable partner in helping Pricemoov succeed. Your positive feedback means a lot to us, and we're proud to be assisting you in delivering targeted competitive price intelligence to your customers. We're excited about the future of our collaboration and supporting your growth. If you ever have more feedback or suggestions, please don't hesitate to share them with us. We truly appreciate your enthusiasm for QL2 Software! ### 3. The best web scrapper **Rating:** 5.0/5.0 stars **Reviewed by:** Isidro F. A. | Head Cybermetrics Lab, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about QL2?** We are users since more than one decade and QL2 is the most simple and powerful tool we are using. Even when we needed support the answer was fast and precise solving our more complex needs. We love that there are still a lot of options availaible we are not using now, but we think make this software useful for another decade at least. **What do you dislike about QL2?** As long time user perhaps the only shortcomming is that the help text has not been extensevely updated along the years. It is simple, easy to understand, but perhaps more examples will be welcomed **What problems is QL2 solving and how is that benefiting you?** We collect information about higher education institutions from all over the world. During the years we increased the volume of data we collected and we were able to customize the procedures in new ways without effort thanks to flexibility and power of the software. During the pandemia and due to teleworking needs we moved to a client-server scheme and the transfer was smoothly so we are preserving it even after situation come to normality. **Official Response from Sumit Rana:** > We appreciate your review and are thrilled to hear that you consider QL2 the best web scraper. Thank you for being a long-time user and finding our tool simple yet powerful. We pride ourselves on providing fast and precise support for your complex needs. We value your feedback on our help text and will take it into consideration for future updates. QL2 has been instrumental in helping you collect information about higher education institutions worldwide, and we're glad it has provided flexibility and seamless transitions during the pandemic. Thank you for your trust and support. ### 4. Data Scrapping and Data Collection product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about QL2?** It's a relatively low cost solution with big impact for our company as the resources required to simply collect the data are beyond the scope of what we have. **What do you dislike about QL2?** Lack of documentation around what specific keyword need to be entered into the "Reference" Input to access different types of information from the searches. Some sort of outline or dictionary would be useful to have, as this would remove the need to raise a ticket every time we do not understand why our search is not working due to having the wrong keywords. **What problems is QL2 solving and how is that benefiting you?** Web scrapping competitor data and comparing their pricing to ours on a daily basis, allowing us to be highly copetitive in our pricing in a highly competitive marketplace where price changes happen daily. **Official Response from Sumit Rana:** > We're glad to hear that it has made a significant impact on your company, providing a low-cost solution for data collection. QL2's ability to scrape competitor data and compare pricing on a daily basis has allowed you to stay highly competitive in your marketplace. We appreciate your feedback and will take your suggestion for improved documentation into account. Thank you for choosing QL2! ### 5. Powerful content acquisition platform **Rating:** 4.0/5.0 stars **Reviewed by:** Rokas R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about QL2?** It is very powerful and customizable. With a good understanding of regular expressions and basic coding/SQL, it is possible to construct scripts that pull and normalize content from a very wide variety of sources. **What do you dislike about QL2?** It is not very good at handling some more complex and modern websites that use AJAX, ASPX or a complex front-end UI wrapper. Integration with AWS could be better. **What problems is QL2 solving and how is that benefiting you?** Acquiring data from a wide variety of sources, ability to tailor and customize scripts to each source, business intelligence capabilities are improved, time to market is decreased. ### 6. QL2 tries hard for their customer but has disappointed customers at times **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about QL2?** Most of the time QL2 listens and thinks of finding quick solutions to the customers problems and challenges. **What do you dislike about QL2?** QL2 has technical scaling challenges and a challenge with circumfenting the latest blocking technologies. As a customer, it looks like the product iterations and improvements have been slow to absent. The UI has been due to be renewed for over 2 years. In terms of monitoring the output data (quality) and alerting the customer there are barely any features in place, this means as a customer you're always chasing the latest bug. For users to trust the product they need to see more metrices, more monitoring and quick repairs. It is economically expensive and tiring for a customer to be doing data checks all the time. It lacks an efficient way to then follow up on these issues, because as customer you are always chasing the support desk. With the lack of an interface here, you end up going through lists of e-mail history & communication, which makes it hard to track issues & their progress. **What problems is QL2 solving and how is that benefiting you?** QL2 provides us with the latest offer from our competitors **Official Response from Sumit Rana:** > Thank you for your feedback. We appreciate your recognition of our efforts to address customer challenges. We apologize for any inconvenience caused by technical scaling issues and slow product iterations. We are actively working to improve our interface, monitoring capabilities, and customer support. Your satisfaction is important to us, and we appreciate your patience and understanding. ### 7. Data delivery is good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about QL2?** QL2 responds quickly to requests about changes in scripts and websites. Scripts are being developed in a good amount of time. Overall QL2 is a reliable partner when it comes to delivering data and ticket support. **What do you dislike about QL2?** Sometimes there is no notification when websites stop delivering data. This should be ensured for every script outage in combination with a direct ticket that is opened to get this problem resolved as quick as possible. A data quality mointoring would be helpful. **What problems is QL2 solving and how is that benefiting you?** Monitor competitors in terms of prices, quality and quantity. ### 8. Poor customer service **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about QL2?** Flexibility in the request. You can perform a request for any airline available at any time. **What do you dislike about QL2?** The scripts fail every time you need them. It takes weeks, sometimes months to be fixed, so it's impossible to plan when to deliver the results if a request. They have a very poor support and customer service. Additionally, we send many (many, many, many) emails to our point of contact to ask for help and she never replies us. **What problems is QL2 solving and how is that benefiting you?** The scrips never work. Every time I request data for an airline, I have to wait for the script to be fixed. This fact delays significantly my work, in many cases, I cannot wait and I do the request manually that takes me a lot of time **Official Response from Sumit Rana:** > We apologize for the poor customer service experience you've had with QL2. We understand the frustration caused by script failures and delayed resolution. Rest assured, we are actively working to improve our support and address these issues promptly. Your feedback is valuable, and we appreciate your patience as we make the necessary improvements. ### 9. Service not what it once was **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about QL2?** The user interface, lets you have total control over the collection of data from what is collected and when. **What do you dislike about QL2?** Their service used to be incredible. Bugs were resolved almost straight away. In recent times this has slipped to sometimes unresolved, generally weeks, then the fix doesn't always work. This has forced us to shop around, and we now have a new primary vendor for our collections. **What problems is QL2 solving and how is that benefiting you?** Comprehensive collection of competitor data to align our pricing within our various markets across Asia Pacific. **Official Response from Sumit Rana:** > Thank you for your feedback. We appreciate your positive comment about our user interface. We apologize for any decline in our service quality. Your feedback is valuable to us, and we are actively working to address the issues. We appreciate your support and hope to serve you better in the future. ### 10. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2023 **What do you like best about QL2?** QL2 provides a great service and is very responsive if issues arise. **What do you dislike about QL2?** The structure of there billing is one, but there are very few things. **What problems is QL2 solving and how is that benefiting you?** It allows us to pull data back from the otas and put them in our automated shopping system. We also use it for itinerary based shopping. ### 11. Quality of product and service has degraded over time. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about QL2?** Tool is easy to use and has various functions that could meet our needs. **What do you dislike about QL2?** There has been a marked reduction in the quality of the service we receive and the tool features over time. Features are de-commissioned if they are not used which is disappointing and it often takes time to reactivate them. Furthermore requests to enhance the tool take a huge amount of time to be rolled out, requiring persistent chasing and follow ups. **What problems is QL2 solving and how is that benefiting you?** Benchmarking various providers. **Official Response from Sumit Rana:** > We apologize for any decline in the quality of our service and tool features. We appreciate your feedback and are actively working to address the issues you've raised. At QL2, we strive to provide an easy-to-use tool with various functions that meet your needs. We value your trust in us for benchmarking various providers and will continue to enhance our product and services to ensure a better experience for you. Your input is valuable, and we appreciate your continued support. ### 12. Workable web Scraping Program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about QL2?** Great support team troubleshooting problems. Some retailers come out extremely smooth with limited errors, week after week. **What do you dislike about QL2?** Not proactive about shops that are degrading over time. The support team has to be notified about shops that are increasing in error rate. It would be better to have this flagged on their end. **What problems is QL2 solving and how is that benefiting you?** Weekly prices across multiple categories across retailers: category shops and in-stock items. ### 13. QL2 has been a great partner to help us grow our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about QL2?** The people are what makes the company unique. **What do you dislike about QL2?** Respond faster with specific timelines to remedy. **What problems is QL2 solving and how is that benefiting you?**

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### 14. Reliable data **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about QL2?** Reliable data that we use daily and successful integration with other software. **What do you dislike about QL2?** The product falls behind some competitors. Data visuals could be improved for example. **What problems is QL2 solving and how is that benefiting you?** Competitor monitoring **Official Response from Sumit Rana:** > Thank you for your feedback. We are glad you find our data reliable and appreciate the successful integration with other software. We understand your desire for improved data visuals. We value your input and continuously strive to enhance our offerings. Our focus remains on solving your competitor monitoring needs and providing a seamless experience. Thank you for choosing QL2. ### 15. Not delivering and unresponsive **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about QL2?** It used to have good technology but it deteriorated over time. **What do you dislike about QL2?** Technology deteriorated over time, not delivering the service and being unresponsive. **What problems is QL2 solving and how is that benefiting you?** Right now, not solving any problems, creating them. **Official Response from Sumit Rana:** > Thank you for your feedback. We apologize for any inconvenience caused. We are actively addressing the issues raised and are committed to improving our technology and responsiveness. Please reach out to our customer support team so we can assist you further. Your satisfaction is our priority. - [View QL2 pricing details and edition comparison](https://www.g2.com/products/ql2/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+07%3A56%3A10+-0500&secure%5Bsession_id%5D=4d900444-7a6c-46fa-bcc9-a2b567b182e3&secure%5Btoken%5D=3529728035501f4ca01c9e127038e7ec0b5edaef7cc5d4c159551b99116d611a&format=llm_user) ## QL2 Features **Merchandise** - Merchandise Mix **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics - Predictive Analytics **Platform Additional Functionality** - Dashboard - Cloud - On-Premise **Data Management** - Data Types - Consolidation - Cleansing - Validation - Correction **Data Management** - Consolidation - Data types - Correction - Cleansing - Validation **Reporting and Analytics** - Consumer Behavior - Shopper Loyalty - Data Visualization - Export - Financial Planning **Administration** - Data Storage - A/B Testing - Integrations **Platform Data** - Visualization - Platform Search - Dashboard - Alerts and Notifications **Analytics** - Forecasting - KPIs - Dashboards - Integration **Analytics** - KPIs - Forecasting - Reports and Dashboards - Predictive analytics **Platform Basics** - Reporting - Interoperability - Performance **Mobile** - Mobile dashboard - Mobile application **Assortment Planning and Optimization** - Line Planning - Location clustering - Product clustering - Visual assortment **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Platform Additional Functionality** - Cloud - On-Premise **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Retail Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration ** - Marketplace - Retail POS - Other software **Generative AI** - AI Text Generation **Agentic AI - Retail Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top QL2 Alternatives - [Triple Whale](https://www.g2.com/products/triple-whale/reviews) - 4.5/5.0 (476 reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - 4.5/5.0 (1,328 reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) - 4.4/5.0 (1,074 reviews)