Q2C Customer Portal Reviews & Product Details

Q2C Customer Portal by Acuiti Labs The Q2C Customer Portal is a cloud-native, SAP-certified self-service platform that enables SAP-based businesses to give their end customers direct access to their billing, invoicing, payment, and account management functions. The portal is available on web, iOS, and Android, and integrates with SAP S/4HANA Cloud Public Edition, SAP S/4HANA Cloud Private Edition, SAP BRIM Private Cloud, and SAP Entitlement Management. It is built on SAP BTP using a microservices architecture and is listed on the SAP Store. Core functionality includes: Viewing and downloading invoices and account statements Making one-time and recurring payments Matching on-account payments to specific invoices Raising and managing billing disputes Managing subscription lifecycles including buying, renewing, changing, and cancelling subscriptions Viewing contracts and bill-triggering events Receiving alerts and notifications for payments and offers Integrations and technical details: The portal supports payment gateway integrations with Stripe, GoCardless, PayFabric, Speedpay, and SAP DPA. It supports single sign-on via Okta and Microsoft. The platform operates as a multi-tenant SaaS solution with greater than 99.5% service level availability, high availability and disaster recovery, and full tenant isolation and encryption. Compliance and security: The product holds ISO 27001 (Information Security Management) and ISO 27034 (Application Security) certifications and meets EU data privacy requirements. Pricing: The portal is available in three tiers on the SAP Store — Silver, Gold, and Diamond — based on annual revenue band and number of customer accounts. All plans carry a minimum three-year contract and a one-time setup fee. Industries served: Cross-industry, with specific applicability in Utilities, Telecommunications, Media, Travel, and Transportation.