# protel PMS Reviews **Vendor:** Planet **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 3.5/5.0 **Total Reviews:** 12 ## About protel PMS protel by Planet is a robust technology stack for your hotel business, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business. The first cloud-native PMS and apps went live in 2009, operations expanded internationally to over 90 countries while continuing to influence the technological change collectively known as the hospitality industry. ## protel PMS Reviews ### 1. Protel PMS **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about protel PMS?** Comprehensive Hotel Management:Integration: User-Friendly Interface: Reporting and Analytics: Mobile Accessibility: Protel is a leading pms solution with All in all Hotel Management solution with ease in Reporting and analysis, Mobile accesibility and userfriendly GUI **What do you dislike about protel PMS?** Cost,Complexity,Customization is tiring, Support and TRaining modules are not quire clear.Data Security needs a look **What problems is protel PMS solving and how is that benefiting you?** Protel is used to manage hotel properties across the globe ### 2. Most user friendly PMS, yet very complete! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about protel PMS?** You can tell ppl who designed it understand hospitality operations Love the dark mode! Easy to use, learn and teach, yet very complete **What do you dislike about protel PMS?** I cannot think of anything not working well right now **What problems is protel PMS solving and how is that benefiting you?** Helps me train my staff faster and better thanks to ease of use and elearning ### 3. Protel Review **Rating:** 3.5/5.0 stars **Reviewed by:** Saurabh B. | Manager, Service Delivery, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about protel PMS?** What is best about this software is that you can generate report on almost everything which makes it easy for you to do analysis. **What do you dislike about protel PMS?** It is expensive as compared to is rivals in the market. **What problems is protel PMS solving and how is that benefiting you?** It is one of the best software for international hotels. It also has great language translation. ### 4. Protel PMS **Rating:** 3.5/5.0 stars **Reviewed by:** Peter M. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about protel PMS?** I like the interface where you can see inhouse arrivals and departures on one page **What do you dislike about protel PMS?** It's not very straightforward to new users. **What problems is protel PMS solving and how is that benefiting you?** its solves a lot of problems and it benefits having all departments integrated in one PMS ### 5. ease to use **Rating:** 5.0/5.0 stars **Reviewed by:** Abdallah A. | Front Desk Attendant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2022 **What do you like best about protel PMS?** This PMS has been a life saver, it has a vast amount of options and it is very easy to use this platform. It has a lot of data points and all the hotel team members are able to use this efficiently **What do you dislike about protel PMS?** More functions/reports should be added. We have not seen any real changes since we started using this. **What problems is protel PMS solving and how is that benefiting you?** Protel Air offers everything our small Resort needs - the Cabin planning is easy to use and the Support is responsive and efficient. It is cloud base and this was one of the main reason to decide for it ### 6. Nice To Go With👍🏻 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about protel PMS?** Protel PMS offers best experience for their guest. Best thing is they provide both cloud as well as on premise version to keep track of everything. They have so much to offer like digital booking , invoicing etc. **What do you dislike about protel PMS?** The most dislike about Protel PMS is sometimes they took too long to respond to there customers as customers got irritated. So this is not the way to deal , if someone is running a big forum. **What problems is protel PMS solving and how is that benefiting you?** Protel PMS have very good front display service as it is very easy to use . Second most appreciable feature is language translation, they provide almost every language translation so that customers can relax . ### 7. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver C. | Guest Experience Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2022 **What do you like best about protel PMS?** Just dragging the booking to required date if extending or shortening the stay. The room displayed for everyone **What do you dislike about protel PMS?** Does not allow to sync with the point of sale system, in terms of room charges. You have to post charges manually **Recommendations to others considering protel PMS:** Computer **What problems is protel PMS solving and how is that benefiting you?** You can track your revenue from the beginning of your business, that is if you started with it. ### 8. Protel pms is a great choice to use aa your PMS software in your hotel.ll **Rating:** 5.0/5.0 stars **Reviewed by:** Bakshdeep S. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about protel PMS?** Most helpful things is that it is optimized for all kinds of function in hotel industry **What do you dislike about protel PMS?** Its a great software but lags a bit. But i still enjoy using it. **What problems is protel PMS solving and how is that benefiting you?** It is solving all the problems i faced while using the previous hotel software. Right now using this software made all my hotel daily tasks easy ### 9. Good Experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about protel PMS?** The landing or home page that has all the Arrivals, In-house and Departure, altogether in one page / screen **What do you dislike about protel PMS?** Without a mouse, you can't do much, the Tab key on the keyboard is useless, updating rates is a bit complicated **What problems is protel PMS solving and how is that benefiting you?** It is good for sorting out the Arrivals / Departure ### 10. A bit too German **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2019 **What do you like best about protel PMS?** I like the Navigator as you have all the info just one click away **What do you dislike about protel PMS?** I think they should better manage the credit card information **What problems is protel PMS solving and how is that benefiting you?** We couldn't run the hotel without it ### 11. A PMS with infinite shortcomings **Rating:** 2.0/5.0 stars **Reviewed by:** Gonzalo R. | Administrador de redes, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2018 **What do you like best about protel PMS?** The best thing about Protel is that it is intuitive, it is very simple, therefore in a short time you can be handling it at an expert level. This is a clear advantage, since, when incorporating new staff into the company, the use of this PMS will not be a problem. **What do you dislike about protel PMS?** I am unhappy with this PMS for several reasons: - First, its slowness, with this program, forget about being efficient. To open anything can take a little while, which is not pleasant at all. - The listings: now there is a new issue, Error 507, which appears when we want to print a report in PDF, it freezes and it's impossible. - Another little issue is the "Printing Records Not Responding" which does the same as the previous one with the difference that it locks up the entire system and you have to restart. It should be mentioned that this is a hassle when doing the end-of-day closing, since reports are generated during the closing that need to be printed and it freezes, completely messing up the closing. - Another problem: not being able to search for arrivals on a past day, as it takes into account the current situation of the hotel and those reservations are already "out," which makes it a hassle when you have to look for a past reservation. - The inefficiency of the Technical Service, you can send a ticket, besides the way to do it is super complicated, they will take quite a while to solve it for you. **Recommendations to others considering protel PMS:** It is necessary to take into account the deficiencies of the program. One point to consider is that for beginners, it will not be a problem to start using this program. **What problems is protel PMS solving and how is that benefiting you?** The management of reservations, cash register audits, invoicing, etc. You can do many things, but in that way. ### 12. A program that can be greatly improved **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2018 **What do you like best about protel PMS?** The best thing about Protel is its simplicity, it is very intuitive, anyone can learn to use it in a short time without much effort, which is quite good, as in a short time you can be handling it at an expert level. **What do you dislike about protel PMS?** There are several things I dislike about this program, such as its tendency to crash or lose connection, which makes it impossible to perform the most routine tasks like doing a check-out, forcing you to close and reopen the PMS to "solve" it temporarily. Another issue is that it doesn't allow you to do two things at once, meaning you can't minimize windows, so if you're doing something and a client comes to check-in, you have to close everything and then start over when you can. It also doesn't let you see the arrivals on a specific day in the past, as it considers the current situation and the program interprets them as departures. Another drawback is that it slows down a lot, even more so when the internet connection is not very stable. **Recommendations to others considering protel PMS:** The best thing about Protel, as I mentioned earlier, is the ease of learning; it is very intuitive and ideal for people who are still inexperienced with this type of program. The problem is that as you use it, you start to realize that many things are missing that would make its use faster and more effective. We cannot forget that much of the time we spend with the program, we have a client in front of us, and the longer they wait at the counter, the worse their experience will be with the department in question. **What problems is protel PMS solving and how is that benefiting you?** The PMS allows us to currently manage reservations, income, forecasts, reception and management tasks, sales, etc. - [View protel PMS pricing details and edition comparison](https://www.g2.com/products/protel-pms/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+12%3A27%3A01+-0500&secure%5Bsession_id%5D=c032ef3d-86cc-424f-b5e6-e9f228a3875f&secure%5Btoken%5D=14669425ee73dcb99ea67a1cecb20477c19d2f3c48c585069d3b148c5c0bcdc0&format=llm_user) ## protel PMS Features **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Staff Management** - Housekeeping - Shift Scheduling **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top protel PMS Alternatives - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (62 reviews) - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews) - [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) - 4.3/5.0 (38 reviews)