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protel PMS

By Planet

3.5 out of 5 stars

How would you rate your experience with protel PMS?

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protel PMS Reviews & Product Details

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protel PMS Media

protel PMS Demo - Dashboard
Fast access check-in and check-out buttons to speed up operations. Stop switching between tabs. All relevant information at a glance. A check-in wizard ensures all important details are captured . Zero complications. Easy to alter invoice recipient, split invoices and post charges with one click.
protel PMS Demo - Housekeeping
Dashboard with vital information; Drag-and-drop functionality; Attendant sheets – to quickly draw up work rosters; Lost and found.
protel PMS Demo - Room Plan
Easy room plan management. Group reservations are no longer a hassle.
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protel PMS Reviews (12)

Reviews

protel PMS Reviews (12)

3.5
12 reviews

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G2 reviews are authentic and verified.
Verified User in Hospitality
CH
Enterprise (> 1000 emp.)
"Protel PMS"
What do you like best about protel PMS?

Comprehensive Hotel Management:Integration: User-Friendly Interface: Reporting and Analytics: Mobile Accessibility:

Protel is a leading pms solution with All in all Hotel Management solution with ease in Reporting and analysis, Mobile accesibility and userfriendly GUI Review collected by and hosted on G2.com.

What do you dislike about protel PMS?

Cost,Complexity,Customization is tiring, Support and TRaining modules are not quire clear.Data Security needs a look Review collected by and hosted on G2.com.

Verified User in Hospitality
CH
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Most user friendly PMS, yet very complete!"
What do you like best about protel PMS?

You can tell ppl who designed it understand hospitality operations

Love the dark mode!

Easy to use, learn and teach, yet very complete Review collected by and hosted on G2.com.

What do you dislike about protel PMS?

I cannot think of anything not working well right now Review collected by and hosted on G2.com.

Saurabh B.
SB
Manager, Service Delivery
Mid-Market (51-1000 emp.)
"Protel Review"
What do you like best about protel PMS?

What is best about this software is that you can generate report on almost everything which makes it easy for you to do analysis. Review collected by and hosted on G2.com.

What do you dislike about protel PMS?

It is expensive as compared to is rivals in the market. Review collected by and hosted on G2.com.

Peter M.
PM
IT Specialist
Mid-Market (51-1000 emp.)
"Protel PMS"
What do you like best about protel PMS?

I like the interface where you can see inhouse arrivals and departures on one page Review collected by and hosted on G2.com.

What do you dislike about protel PMS?

It's not very straightforward to new users. Review collected by and hosted on G2.com.

Abdallah A.
AA
Front Desk Attendant
Small-Business (50 or fewer emp.)
"ease to use"
What do you like best about protel PMS?

This PMS has been a life saver, it has a vast amount of options and it is very easy to use this platform. It has a lot of data points and all the hotel team members are able to use this efficiently Review collected by and hosted on G2.com.

What do you dislike about protel PMS?

More functions/reports should be added. We have not seen any real changes since we started using this. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Mid-Market (51-1000 emp.)
"Nice To Go With👍🏻"
What do you like best about protel PMS?

Protel PMS offers best experience for their guest.

Best thing is they provide both cloud as well as on premise version to keep track of everything.

They have so much to offer like digital booking , invoicing etc. Review collected by and hosted on G2.com.

What do you dislike about protel PMS?

The most dislike about Protel PMS is sometimes they took too long to respond to there customers as customers got irritated.

So this is not the way to deal , if someone is running a big forum. Review collected by and hosted on G2.com.

Oliver   C.
OC
Guest Experience Agent
Small-Business (50 or fewer emp.)
"Easy to use"
What do you like best about protel PMS?

Just dragging the booking to required date if extending or shortening the stay. The room displayed for everyone Review collected by and hosted on G2.com.

What do you dislike about protel PMS?

Does not allow to sync with the point of sale system, in terms of room charges. You have to post charges manually Review collected by and hosted on G2.com.

Bakshdeep S.
BS
Team Leader
Small-Business (50 or fewer emp.)
"Protel pms is a great choice to use aa your PMS software in your hotel.ll"
What do you like best about protel PMS?

Most helpful things is that it is optimized for all kinds of function in hotel industry Review collected by and hosted on G2.com.

What do you dislike about protel PMS?

Its a great software but lags a bit. But i still enjoy using it. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Small-Business (50 or fewer emp.)
"Good Experience"
What do you like best about protel PMS?

The landing or home page that has all the Arrivals, In-house and Departure, altogether in one page / screen Review collected by and hosted on G2.com.

What do you dislike about protel PMS?

Without a mouse, you can't do much, the Tab key on the keyboard is useless, updating rates is a bit complicated Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Mid-Market (51-1000 emp.)
"A bit too German"
What do you like best about protel PMS?

I like the Navigator as you have all the info just one click away Review collected by and hosted on G2.com.

What do you dislike about protel PMS?

I think they should better manage the credit card information Review collected by and hosted on G2.com.

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