Propel (prev. Springwood) Reviews & Provider Details

Name: Propel (prev. Springwood)
Rating: 4.9 (5 reviews)

Propel accelerates D2C business growth by driving long-term customer engagement and retention through AI-augmented marketing automation. As lifecycle marketing experts, we thrive in enabling businesses to optimize customer experiences, streamline operations, and significantly reduce churn. By integrating with top MarTech tools, Propel helps teams personalize and automate at scale, unlocking new levels of efficiency and performance. Key Outcomes: - 3x increase in customer lifetime value - 50% faster campaign execution - 40% reduction in customer churn - Enhanced personalization and scalability Know More at https://www.propel.bz/

Seller

Propel (prev. Springwood)

Discussions

Propel (prev. Springwood) Community

Languages Supported

English

Services Offered

Lifecyle Marketing, Email Marketing, Customer Retention, Braze Consulting Services, Customer.io Consulting

Locations Serviced

Canada, Saudi Arabia, United Arab Emirates, United Kingdom, + 1 more

Overview by

Ruturaj Bargal

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User Insights

Average based on 5 real user reviews.

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RS

Rahul S.

Mid-Market (51-1000 emp.)

9/3/2024

"Mo-engage Audience segmentation and automation campaign set up"

4.5/5

What do you like best about Propel (prev. Springwood)?

they are incredibly supportive and helpful team. They consistently go above and beyond to solve any challenges we face, providing expert guidance and tailored solutions. Their problem-solving approach and deep expertise have been instrumental in helping us achieve our goals. Working with such a dedicated and knowledgeable team has made our collaboration smooth and successful Review collected by and hosted on G2.com.

What do you dislike about Propel (prev. Springwood)?

Initially, we were assigned a team member who, unfortunately, wasn't creating the desired impact on our goals. After discussing our concerns with them, they promptly addressed the issue by assigning a new team member. Since then, we’ve seen significant improvement, and we are now very pleased with the progress and results. Review collected by and hosted on G2.com.

Recommendations to others considering Propel (prev. Springwood):

We highly recommend Propel for their thorough and methodical approach. They take the time to fully understand your requirements, conduct a detailed study of the challenges, and then propose well-thought-out solutions. This thoughtful process ensures that the strategies they recommend are tailored to your specific needs, leading to effective and impactful results Review collected by and hosted on G2.com.

What problems is Propel (prev. Springwood) solving and how is that benefiting you?

- Marketing Automation implementation with Mo Engage

- Proper Audience Segmentation and Campaign Set up to increase Clients & Revenue Review collected by and hosted on G2.com.

BJ

Bart J.

Mid-Market (51-1000 emp.)

10/10/2024

"Integration of existing CRM with external (cloud based) CRM"

5/5

What do you like best about Propel (prev. Springwood)?

- always provided very valuable advice during the lifecycle of the project

- clearly understood the business problems.

- always available when needed.

- technically very competent

- delivered the expected outcome on time.

- positive attitude, nice to work with. Review collected by and hosted on G2.com.

What do you dislike about Propel (prev. Springwood)?

Nothing at all. I cannot think of any dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Propel (prev. Springwood):

Organize regular meetings with status updates of the project and expectations. This led to a successful outcome. Review collected by and hosted on G2.com.

What problems is Propel (prev. Springwood) solving and how is that benefiting you?

Propel successfully assisted us with the integration of our existing CRM with an external (cloud based) CRM solution.

Propel advised us on best practices.

Propel provided valuable consultancy.

Propel developed the intermediate software which linked the two CRMs together.

The outcome was very positive: our commercial and marketing departments can now benefit from the advanced features of the external (cloud based) CRM solution. Review collected by and hosted on G2.com.

SP

Sawan P.

Mid-Market (51-1000 emp.)

9/25/2024

"We partnered with Propel to boost our Lifecycle Marketing initiatives."

5/5

What do you like best about Propel (prev. Springwood)?

For companies aiming to transform their Lifecycle Marketing strategies, especially those using MoEngage, I strongly recommend Propel. Their blend of technical skill, strategic thinking, and dedication makes them an invaluable ally in enhancing CRM performance and nurturing lasting customer relationships. Review collected by and hosted on G2.com.

What do you dislike about Propel (prev. Springwood)?

Every startup has a learning curve. There have managed to navigate that are now a growth structured team. Review collected by and hosted on G2.com.

What problems is Propel (prev. Springwood) solving and how is that benefiting you?

Ruturaj's team, with their exceptional reliability and MoEngage expertise, has significantly elevated our Lifecycle Marketing and CRM campaigns. Their organized approach and clear communication have been crucial in scaling our efforts. Propel's proactive attitude sets them apart; they consistently go above and beyond by sharing competitor insights and innovative testing ideas, showcasing their commitment to our Lifecycle Marketing goals. Their contributions have markedly improved our customer engagement, retention rates, and lifetime value across the entire customer lifecycle. Review collected by and hosted on G2.com.

TA

Taiwo A.

Founder and CEO

Mid-Market (51-1000 emp.)

9/19/2024

"Very satisfied customer!"

5/5

What do you like best about Propel (prev. Springwood)?

Propel was very proactive, suggesting and willing to evolve solutions even to issues outside of their mandate. Review collected by and hosted on G2.com.

What do you dislike about Propel (prev. Springwood)?

We are very happy with the services we received from Propel. Review collected by and hosted on G2.com.

Recommendations to others considering Propel (prev. Springwood):

Highly recommended because the Propel team is very enthusiastic to help customers solve problems. Review collected by and hosted on G2.com.

What problems is Propel (prev. Springwood) solving and how is that benefiting you?

Propel was with us from day one. They guided us through choosing the right tools and stuck around as we scaled up to over a million emails a month. Their expertise really showed in how they handled our lifecycle marketing and mapped out customer journeys. Their A/B testing approach helped us fine-tune our campaigns, boosting our conversions. Review collected by and hosted on G2.com.

PS

Prakhar S.

Small-Business (50 or fewer emp.)

9/2/2024

"Great Engagement and Retention Strategy from Propel"

5/5

What do you like best about Propel (prev. Springwood)?

Great communication and understanding of business knowledge, analysis of customers with respect to demographics and other factors for segmentation Review collected by and hosted on G2.com.

What do you dislike about Propel (prev. Springwood)?

Work was initially started with someone and was handed over to another person, this created slight confusion in requirements being fixed but the team caught up on this and delivered everything as per my expectations Review collected by and hosted on G2.com.

Recommendations to others considering Propel (prev. Springwood):

Hire them, the team is well-versed with engagement and retention strategy for mobile apps using CleverTap and other SaaS platforms Review collected by and hosted on G2.com.

What problems is Propel (prev. Springwood) solving and how is that benefiting you?

Propel studied my home services mobile app business and came up with a good engagement and retention strategy for my customers, happy with the outcome Review collected by and hosted on G2.com.