Promys Reviews & Product Details

Promys CRM/Help Desk/PSA software for IT, MSP, Audio Visual & Physical Security solution providers from 10 to 2000 users. Promys is intuitive & simple to implement. Promys streamlines workflow by linking data between CRM, quoting, help desk, time & billing, job costing, support contracts/managed services, and project management. Reporting and KPI analytics are in a completely different class. Watch the video to find out more.

Seller

PROMYS

Discussions

Promys Community

Languages Supported

English

Overview by

Jim Barnet (Helping Technology Solution Providers increase Profitability & Employee Productivity with Promys PSA software.)

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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User Insights

Average based on 12 real user reviews.

Perceived Cost

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AP

Angie P.

VP of Operations

Information Technology and Services

Small-Business (50 or fewer emp.)

9/28/2017

"Ready for Growth!"

5/5

What do you like best about Promys?

The best part of Promys is the ease of locating needed information. Whether it's client contact info, product info or project status, the interface makes locating and filtering available data very simple and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Promys?

Nothing really... the learning curve to utilize all the capabilities of the system is more than I anticipated, but is only limited by time to invest in learning new aspects of the program. Review collected by and hosted on G2.com.

Recommendations to others considering Promys:

As with any new product implementation, it's essential that you take the time needed to ensure that people are fully trained and familiar with how processes are different within Promys. Change is challenging and has to be managed well to succeed. Advance planning and preparation is essential to ensure smooth transition. Review collected by and hosted on G2.com.

What problems is Promys solving and how is that benefiting you?

Our manual processes and systems were creating a bottleneck in Procurement. Promys has eliminated much wasted time. Also, utilizing Promys to manage maintenance contracts and renewals has allowed us to create potential reoccurring revenue. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/22/2017

"Everything linked in one program!"

5/5

What do you like best about Promys?

Promys is a robust, yet easy to use, solution which provides us the platform we need to better serve our customers and reduce internal inefficiencies that were caused by using multiple systems for quoting, procurement, and scheduling. Having all stages of a project linked in one solution, with cloud access, is invaluable to our business. Review collected by and hosted on G2.com.

What do you dislike about Promys?

There are some manual adjustments needed to invoices on the QuickBooks side after integration, but they are far outweighed by the other time saving features of Promys. Review collected by and hosted on G2.com.

What problems is Promys solving and how is that benefiting you?

Promys gives us the ability to better utilize and manage our resources. Management can view the progress of projects through Promys, resulting in fewer interruptions to our project management and purchasing teams. Our customer service staff can track customer assets with ease, including service contracts, warranties, returns, and exchanges. Promys helps the left hand know what the right hand is doing, anytime and anywhere there is internet access. Review collected by and hosted on G2.com.