ProLaw Reviews & Product Details

ProLaw Overview

What is ProLaw?

ProLaw enables law firms to fully automate the practice and manage the business of law, so you can focus on growing your business.

ProLaw Details
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ProLaw Community
Product Description

ProLaw enables law firms to fully automate the practice and manage the business of law, so you can focus on growing your business.


Seller Details
Seller
Thomson Reuters
Ownership
NYSE:TRI
Company Website
Year Founded
2008
HQ Location
Toronto, ON
Total Revenue (USD mm)
$5,906
Twitter
@thomsonreuters
158,166 Twitter followers
LinkedIn® Page
www.linkedin.com
45,252 employees on LinkedIn®
Description

We are the leading source of intelligent information for the world’s businesses and professionals, providing customers with competitive advantage.

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ProLaw Reviews

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Paralegal
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

ease and efficiency of the software, allows for easy implementation of the documents Review collected by and hosted on G2.com.

What do you dislike?

Sometimes a bit too complex - especially when you do not utilize all of the features that could be available. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend to people that it is a good program when needing to implement a lot of documentation entry. It has ease and efficiency for inputting documents and information in especially when it comes to legal documents and having templates to utilize when needing to put in lots of documents Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

There are currently no problems we are solving as we are usuing another software at this time. I am realizing that the ease of prolaw was useful compared to the software that we are currently using, it did help with the implementation of a lot of the documents we utilize here at the firm and were very well skilled in utilizing it. Review collected by and hosted on G2.com.

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Paralegal
Mental Health Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Prolaw has the efficiency to house all of your legal documents in one area. We had the option to have many of our templates in the system in order to provide ease in creating documents when there were a lot of cases and documents that needed to be drafted, Review collected by and hosted on G2.com.

What do you dislike?

Accessibility - You needed to have the software downloaded on to your system in order to utilize it. In our modern office it was difficult because our attorneys do a lot of traveling for trial and such so we had to buy multiple licenses in order to utilize it on the go, which is not cost effective. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are not currently solving any problems with prolaw as we are no longer utilizing the software as we have upgraded to an alternative system. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Pretty easy to use, and good interface. Review collected by and hosted on G2.com.

What do you dislike?

Lots of bugs, sometimes does not save the hours I put in the program. Sometimes it blocks my computer from working and I have to restart it. Also, I don't like that you have to insert all the information in one transaction for you to insert a new one. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Good instrument to keep track of your hours but you need to solve the bugs! Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The front end of this program is very user friendly. The "files" are easy to navigate, and it's very easy to search with so many options. It's also very easy to keep track of time and billing. Review collected by and hosted on G2.com.

What do you dislike?

What I like least about prolaw is that there is no online support as far as the back end is concerned! I want video tutorials and relevant FAQ for some of the more complicated tasks such as generating and editing documents. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One big problem we have is that it freezes several times a week and seems to require a lot of maintenance. Overall we are satisfied, although we continue to search for a more (back end) user friendly legal software for our small firm. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love that all of our customers are in the same database and we can bill our time out to each customer and have it synced with Accounting. Review collected by and hosted on G2.com.

What do you dislike?

I don't like how long it takes to start up. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We really like it for our legal team. It seems to help us out a lot. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're just overall much more organized. Review collected by and hosted on G2.com.

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Paralegal
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The front end of this program is very user friendly. The "files" are easy to navigate, and it's very easy to search with so many options. It's also very easy to keep track of time and billing. Also the document generation is a great time saving feature. Review collected by and hosted on G2.com.

What do you dislike?

The biggest issue I have with prolaw is that there is no online support as far as the back end is concerned! I want video tutorials and relevant FAQ for some of the more complicated tasks such as generating and editing documents. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Prolaw freezes a lot, and crashes more than it should. All in all, the benefits outweigh the problems, though. We really can't find a better program for document generation, time and billing. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like how it is easy to use and under the events tab there are folders that you can create digital files and store all case info. I also like that you can record time spent on cases individually. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that outlook crashes with it and that sometimes templates are glitchy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping cases organized and how much time is spent per case in order to bill clients correctly is very helpful. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What is most helpful about ProLaw is the fact that its very user friendly Review collected by and hosted on G2.com.

What do you dislike?

One of the things that I dislike is that not every office uses Westlaw products Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use ProLaw for case management Review collected by and hosted on G2.com.

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The McIntosh Law Firm
Law Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The interface is very user friendly. I am easily able to search for matters, dockets, and documents. Review collected by and hosted on G2.com.

What do you dislike?

The matters could be better organized within themselves. It would be helpful to customize a matter based on subject type. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use prolaw to review client cases, schedule meetings and dockets, and check timelines and deadlines. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This program is pretty quick, so it makes keeping time faster. Review collected by and hosted on G2.com.

What do you dislike?

At the end of the day, the program is still functionally limited. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ProLaw is a helpful time-keeping tool. Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

a legal centric software program which like most industry specific program functionality is geared to the legal end user. Review collected by and hosted on G2.com.

What do you dislike?

Functionality for other users is lacking. The basic software provides minimal reporting functionality. Everything one would really want access to is an upgrade or requires payment for programming. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Configuration really drives functionality on this software. If looking for a customized experience i would explore other options. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It works for our lawyers but support staff (finance billing) are left having to create workarounds to report on the information that helps drive decision making. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Can search by attorney in order to find case list Review collected by and hosted on G2.com.

What do you dislike?

It is a little outdated and not as easy to search documents Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Can both bill and search for documents in one place Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ability to classify documents and events for easy organization Review collected by and hosted on G2.com.

What do you dislike?

The application seems to have a lot of bugs that need to be worked out. There have been times where I have been working on a document when the application has crashed. When re-started, the entire document has disappeared and no version can be recovered by IT. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have the most up-to-date version - it may fix some of the issues that I personally have experienced. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None. Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Covers all aspects of running a law firm from contacts to financials. Review collected by and hosted on G2.com.

What do you dislike?

Pricier than competition, support can be a bit slow Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping everything in one place and reducing double entry. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Prolaw is an all encompassing "Front office" and "back office" software. Our finance people seem to be happy using it and legal staff and attorneys have gotten used to it, but its not without its flaws. its file management meets our needs and the calendaring integration with microsoft outlook is crucial. Review collected by and hosted on G2.com.

What do you dislike?

Prolaw is clunky.

Prolaw is prone to crashing - while searching for documents queries that aren't specific enough will generally crash the program.

Prolaw's addons with microsoft office can lead to problems with the programs hanging while they wait for prolaw, occasionally requiring us to kill the prolaw process in order to save the file.

Prolaw generally requires us to keep multiple case file locaitons, it doesn't handle the saving and editing of things beyond pdfs and microsoft office well. So media will need to be kept in a separate location. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't commit until you've tried every option, including the cloud. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Accurately billing our clients, paying expenses, distributing funds are pro laws biggest strength and our financial record keeping has vastly improved using prolaw. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Prolaw gives our legal team the necessary platform to keep organized, save important information, and set deadlines for projects and cases. Review collected by and hosted on G2.com.

What do you dislike?

The program freezes when I move between multiple matters, which is very disruptive when trying to work quickly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Team and matter organization. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Easy to create documents and auto-fill important information such as case details, dates, names. Billing is easy with one click billing. Review collected by and hosted on G2.com.

What do you dislike?

The "Events" tab which is the most commonly used tab is not organized well. There is too much information and although you can sort it if needed, I would rather be able to toggle back and forth between tabs to compare information without having to constantly reset filters. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy access to case information and efficient activity centers. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like to use this as a resource for legal research and for practical law help. It shows different kinds of documents that I like to review to get a better understanding when trying to understand a concept. I also like the law books section. Review collected by and hosted on G2.com.

What do you dislike?

I don't like the price of it and I don't like that Lexis Nexis isn't connected to it like West Law is. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use it as a resource to research. Review collected by and hosted on G2.com.

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Media Coordinator
Law Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the ease of use of the software and the fact that it stores all of the documents my firm needs. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the system lags or is slow, but it could be my computer and not the software that causes it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to calendar dates, keep track of documents, and organize cases with ease. Review collected by and hosted on G2.com.

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Socio Fundador - Director
Law Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

They have always answered back when we contacted them; if asked, they work diligently to update the software with the latest version. Even if you ask for a service that is part of the maintenance package, or that is not suited for your business, instead of trying to make a sale they send you to the right person in their team, let you know what is the best solution for the problem, and they help you without charging for it. Review collected by and hosted on G2.com.

What do you dislike?

I would like to have some others features available to better manage the firm's operation and sales process. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You will need to have some processes in place at your firm in order to take full advantage of what Prolaw has to offer. Nonetheless, even if you have some pending work to do to have your policies and processes, Prolaw will certainly help your firm's business. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a small Law firm (7 - 9 lawyers), Prolaw has helped us to coordinate processes, supervise matters more efficiently, keep the whole team better informed. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The drag and drop feature is nice for quick and easy documentation Review collected by and hosted on G2.com.

What do you dislike?

Freezes constantly. Glitches hide documents in event view but show in date view. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organization of client files Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It's super easy to search by case code or name to bring up the case you need. It helps keep everything regarding that case organized and in one spot, which is great. I'm not aware of any other software that fills all the needs of a law office to keep clients, cases, and billing organized. Review collected by and hosted on G2.com.

What do you dislike?

It's not the most user friendly, meaning you definitely need to be taught how to use many functions. Trainings for this software are a must. Sometimes searching can be difficult when you need to look something up by a more random field. For example if you have an email and want to know who it belongs to, there is not an easy way to do that. You have to run a search function that looks for certain letters/words in the email in any of the contacts for clients. But even this search command gets easily confused if you try to use any punctuation or state names, which are often included in email addresses. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I mostly use the software to close cases when they are finished. I often have to use it to problem solve which attorney worked or billed the case and if all payments are settled before I can close it officially. Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

There is a good amount of customization available in order to align it with your firm's specific needs. Review collected by and hosted on G2.com.

What do you dislike?

There are a lot of technical issues with ProLaw. It does not always behave in the most consistent way and can be unpredictable when it comes to various errors that occur. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a good idea to have a testing period to see if ProLaw will integrate well with your firm's current workflow. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our firm uses ProLaw as our main database for all our cases, clients, contact and vendors. We also use it to manage our accounts and billing. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Good way to organize dates, court appearance, documents and information (names, addresses, telephone numbers) about case. Review collected by and hosted on G2.com.

What do you dislike?

Layout can be confusing, could be easier to navigate, more self explanatory. I have to ask others questions when using the program. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can find documents and information quickly with this program. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Prolaw can handle all of the law firm's legal and business needs Review collected by and hosted on G2.com.

What do you dislike?

reporting functions and difficult and requires a level of computer science know how to form queries Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be ready for lots of glitches but if you master the query system, the database can work wonders Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

quarterly reports and cash flow analysis Review collected by and hosted on G2.com.

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