I particularly appreciate the interaction of the various systems. The management of data and the transparency within proALPHA are very good. Information can be quickly accessed from almost any point in the system. This allows relationships to be easily understood and workflows to be efficiently organized. Review collected by and hosted on G2.com.
However, I am critical of the development of support. In recent years, the service and especially the support for more complex process problems have noticeably declined. This is probably due, as with many companies, to a lack of personnel resources. From my point of view, there is significant potential for improvement here. Review collected by and hosted on G2.com.
Dear Customer,
Thank you very much for your open and valuable feedback. We are very pleased that you have a positive experience with the system interaction, transparency, and the centralization of your CAD and documentation environments. We take your criticism of the support in complex cases seriously.
We are happy to work with you on providing faster and more reliable support.
Kind regards,
Your Proalpha Team