Whilst the bulk of ProActive Campaigns is clearly meant for marketing purposes, we've found great use for it with Zendesk for bulk-notifications for Customer Service notices. The ability to import lists of customers from Excel and keep track of the tickets for each campaign has been of great help to us, as well as being able to personalise the messages using the imported data. Review collected by and hosted on G2.com.

At the moment, there isn't a way to populate Zendesk Ticket Form Fields using imported data (such as imported customer order numbers etc), which would be a feature we'd greatly appreciate. Review collected by and hosted on G2.com.

We have been working with Proactive Campaigns for over three years and are very satisfied with the application's performance. It is also easy to use. Review collected by and hosted on G2.com.

So far, we have found everything we need to work with Review collected by and hosted on G2.com.

What I like the most is the direct integration with Zendesk. It allows us to easily segment our users according to custom fields, tags, or ticket history, and launch campaigns. The ability to schedule sends and perform automatic follow-ups is also a great advantage for saving time and maintaining constant communication with our customers. Review collected by and hosted on G2.com.

In general, we are quite satisfied. If I had to mention something, I would say that the template editor could be a bit more intuitive or visual, especially for those who have no experience in design or HTML. It would also be useful to have more advanced customization options within the email content. Review collected by and hosted on G2.com.

It helps the team to send out campaigns and bulk email easily given that there's no native way to send bulk email in Zendesk. Very easy to integrate and very easy to use. Review collected by and hosted on G2.com.

1. There's a limitation with the template you can save. I believe it's only 3 template at least for our plan Review collected by and hosted on G2.com.

I like the fact that it's so easy to send follow ups and so forth via Zendesk itself Review collected by and hosted on G2.com.

What I dislike the most about this is that we're actually unable to add tables into macros. It would be very convenient if this could be integrated Review collected by and hosted on G2.com.

Customization // this is the best part of this tool we can modify things according to our way which suits us or for our customers Review collected by and hosted on G2.com.

Interface, not that much dislike but yes it can be improved. Review collected by and hosted on G2.com.