# Prisma Access Reviews **Vendor:** Palo Alto Networks **Category:** [Cloud Edge Security Software](https://www.g2.com/categories/cloud-edge-security) **Average Rating:** 4.3/5.0 **Total Reviews:** 72 ## About Prisma Access Palo Alto Networks Prisma® Access protects the hybrid workforce with the superior security of ZTNA while providing exceptional user experiences from a simple, unified security product. Purpose-built in the cloud to secure at cloud scale, only Prisma Access protects all application traffic with best-in-class capabilities while securing both access and data to dramatically reduce the risk of a data breach. With a common policy framework and single-pane-of-glass management, Prisma Access secures today’s hybrid workforce without compromising performance, backed by industry-leading SLAs to ensure exceptional user experiences. ## Prisma Access Pros & Cons **What users like:** - Users value the **consistent cloud-delivered security** of Prisma Access, ensuring protection for all users, anywhere. (34 reviews) - Users value the **robust protection** provided by Prisma Access, enhancing security for distributed teams effectively. (23 reviews) - Users value the **granular security access** of Prisma Access, effectively protecting diverse workflows and data. (22 reviews) - Users value the **robust cloud-delivered security** of Prisma Access, ensuring extensive protection and visibility for enterprises. (21 reviews) - Users value the **consistent cloud-native security** of Prisma Access, enabling seamless protection for remote and distributed workforces. (21 reviews) - Features (16 reviews) - Users praise the **ease of use and setup** of Prisma Access, valuing its seamless integration and powerful features. (15 reviews) - Zero Trust Security (15 reviews) - Data Security (14 reviews) - Solution Effectiveness (14 reviews) **What users dislike:** - Users find the **initial setup complex** , requiring significant time and effort to navigate the features effectively. (20 reviews) - Users find the **complex implementation** of Prisma Access challenging, especially without a dedicated network/security team. (19 reviews) - Users find the **initial setup complex** , requiring time and expertise, especially without a dedicated network/security team. (17 reviews) - Users find Prisma Access to be **expensive** , which can pose a challenge for budgeting and integration efforts. (15 reviews) - Users highlight the **difficult learning curve** of Prisma Access, particularly for those new to Palo Alto’s ecosystem. (11 reviews) - Difficult Configuration (10 reviews) - Difficult Learning (7 reviews) - Users report **poor customer support** , leading to frustrating experiences and difficulty in resolving issues effectively. (7 reviews) - Poor Documentation (6 reviews) - Limited Customization (5 reviews) ## Prisma Access Reviews ### 1. Reliable Cloud Security with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen C. | Network Security Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2025 **What do you like best about Prisma Access?** What I like best about Prisma Access is its ability to provide consistent, cloud-delivered security across all users—regardless of location. The integration with other Palo Alto Networks tools like Cortex and Panorama makes it easier to manage and monitor security posture from a centralized dashboard. I also appreciate the strong Zero Trust Network Access (ZTNA) capabilities and how seamlessly it scales with remote and hybrid workforce demands. **What do you dislike about Prisma Access?** While Prisma Access offers robust security, the initial setup and configuration can be complex and time-consuming. It often requires specialized knowledge or assistance from Palo Alto Networks support or partners, especially when integrating with existing infrastructure. Additionally, troubleshooting issues isn't always straightforward, and the documentation—though improving—can sometimes lack clarity for more advanced use cases. Pricing can also be a concern for smaller organizations. **What problems is Prisma Access solving and how is that benefiting you?** Prisma Access is solving the challenge of securely connecting a distributed workforce by providing consistent security policies and protection regardless of user location. It eliminates the need for backhauling traffic to a central data center, reducing latency and improving user experience. Additionally, it helps consolidate multiple security functions into a single cloud-delivered platform, simplifying management and improving visibility across the network. ### 2. New Approach to the Cloud Access **Rating:** 5.0/5.0 stars **Reviewed by:** Hanzeela B. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Prisma Access?** Cloud-Delivered Security: Next-Generation Firewall (NGFW) URL filtering Threat prevention Data loss prevention (DLP) Global Coverage: Uses Palo Alto’s global cloud infrastructure to provide low-latency security across multiple locations. Zero Trust Network Access (ZTNA): Secure application access without exposing internal networks. Mobile User and Branch Protection: Protects remote/mobile users, and branch offices using the same security policies. Secure Web Gateway (SWG): Controls web access and prevents threats at the cloud edge. Cloud Management: Managed through Prisma Access Cloud Management Console or Panorama (Palo Alto’s central management). Integration with SD-WAN & Identity Providers: Works well with 3rd-party SD-WANs, Azure AD, Okta, etc. **What do you dislike about Prisma Access?** Vendor Lock-In Deep integration with Palo Alto products means shifting to another vendor in the future can be resource-intensive. Existing investment in GlobalProtect or Panorama makes migration difficult. 📶 Bandwidth-Based Licensing May Be Limiting For some use cases, especially branch site protection, bandwidth-based pricing can be restrictive. May require careful planning for high-throughput environments. 🧩 Integration Gaps with 3rd Parties While improving, some integrations with 3rd-party SD-WANs or identity services may still have limitations or require workarounds. **What problems is Prisma Access solving and how is that benefiting you?** cloud Management: Managed through Prisma Access Cloud Management Console or Panorama (Palo Alto’s central management). Cloud-Delivered Security: Next-Generation Firewall (NGFW) URL filtering Threat prevention ### 3. Best-in-class protection, operational resiliency and exceptional user experience with Prisma Access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Prisma Access?** We invested in SASE with Palo Alto cloud-delivered network security and ZTNA Prisma Access, powered by AI, protects our entire network with cloud-native network security with real-time prevention of threats, application control and Zero Trust policies. Prisma Access allows us to stop the latest and most sophisticated web-based threats. We benefit from deep visibility and command of all applications with controls and contextual policies to protect our sensitive data. Palo Alto support was great both pre- and after-sales with quick response and resolutions. **What do you dislike about Prisma Access?** A major drawback could be the price of Prisma Access. For a large global company like ours it was easier to justify the cost and take advantage of the Prisma Access global scale. Easy integration especially for existing Palo Alto customers, but could be a challenge in some environments. **What problems is Prisma Access solving and how is that benefiting you?** We managed to route all our remote users through PA Prisma Access and they don't have to connect through our data center thus reducing the load on our network. Great help from the PA Professional Services to assist in the deployment. We found more advantages with Prisma Access than ZScaler or Netskope, mostly due to the specifics of our manufacturing business and large multi-national operations. We saw significant returns on investment in the first two years so it was a win for us. ### 4. From Deployment to Daily Use: How Good Is Prisma Access G2? **Rating:** 5.0/5.0 stars **Reviewed by:** Kuchuru Mysura R. | Data Science and Visualization Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Prisma Access?** What I like best about Prisma Access is its seamless integration of cloud-delivered security and networking. It offers consistent security policies across users and locations, which is essential for hybrid work environments. The centralized management through the Cloud Management Console (Panorama) makes policy enforcement, visibility, and troubleshooting much easier. In particular, the ability to scale globally while maintaining zero trust principles stands out. The built-in threat prevention, URL filtering, and sandboxing are highly effective, and Palo Alto’s constant updates via WildFire threat intelligence ensure you're protected against emerging threats. Performance has also been reliable, with minimal latency even when connecting remote users to globally distributed points of presence. **What do you dislike about Prisma Access?** What I dislike about Prisma Access is that the initial setup and onboarding can be complex and time-consuming, especially for teams unfamiliar with Palo Alto’s ecosystem. The learning curve is steep, particularly around policy configuration, routing, and integration with existing infrastructure. Additionally, troubleshooting issues can be challenging, as logs and diagnostics sometimes lack the depth or clarity needed for quick resolution. Support responsiveness varies, and some advanced features may require additional licensing or aren’t fully intuitive out of the box. Finally, performance may occasionally vary depending on the user's geographic location, depending on the proximity and load of the nearest point of presence. **What problems is Prisma Access solving and how is that benefiting you?** Prisma Access is solving the challenge of providing consistent, secure, and scalable remote access across a globally distributed workforce. With more users working from home or remote offices, traditional VPNs and on-prem firewalls couldn’t keep up with the scale, performance, or security requirements. By moving to a cloud-delivered SASE model with Prisma Access, we’ve been able to: Enforce uniform security policies across all users, regardless of location. Eliminate backhauling traffic to centralized data centers, reducing latency and improving user experience. Simplify operations through centralized policy management and automated updates. Strengthen our Zero Trust posture, with identity-based access controls and integrated threat prevention. Overall, it’s helped us reduce risk, improve productivity, and scale security faster than we could with legacy infrastructure. ### 5. Reliabiity **Rating:** 4.0/5.0 stars **Reviewed by:** Youssef J. | AI Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Prisma Access?** Prisma Access makes remote worker connectivity easier with its highly scalable and secure cloud-based solution. Its strong threat prevention capabilities, smooth interaction with current infrastructure, and uniform policy enforcement across sites are interesting. Even for big, dispersed teams, maintaining visibility and control is made simple by Panorama's centralized management. Additionally, it performs dependably, has low latency, and has robust support for Zero Trust Network Access. **What do you dislike about Prisma Access?** An indepth knowledge of Palo Alto Networks' ecosystem is necessary for the initial setup/configuration, which can be complicated or even frustrating. It can take a lot of time to troubleshoot configuration problems, particularly those involving tunnel management and traffic routing. Additionally, assistance response times during important outages could be shortened, and price may high for smaller enterprises. **What problems is Prisma Access solving and how is that benefiting you?** Prisma Access has assisted us in overcoming the difficulty of safely connecting users to our internal resources without using conventional VPNs. By implementing strict access controls and ongoing monitoring, it considerably lowers the chance of data breaches. No matter where a user is located, the platform guarantees safe internet access, streamlines policy administration, and increases network visibility. Improved user experience, increased productivity, and a higher overall security posture have all resulted from this. ### 6. Reliable cloud security with strong remote access features **Rating:** 5.0/5.0 stars **Reviewed by:** chandana a. | Data Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Prisma Access?** What I like best about Prisma Access is its ability to deliver consistent, cloud-native security for users anywhere, without the complexity of traditional network setups. It combines Zero Trust Network Access, secure web gateway, and firewall-as-a-service in one unified platform. With its global presence, it ensures low-latency access and real-time threat prevention, making it ideal for securing remote users, branch offices, and cloud applications. **What do you dislike about Prisma Access?** While there’s little to dislike, if I had to mention something, it would be that Prisma Access continuously evolves, which is actually a positive—Palo Alto Networks frequently updates and enhances the platform with new features and improvements. This ongoing innovation ensures the product stays ahead of emerging security threats and adapts to changing network demands, making it a future-ready solution for secure access. **What problems is Prisma Access solving and how is that benefiting you?** Prisma Access solves the challenge of securing a distributed workforce by providing consistent, cloud-delivered security across all users, locations, and devices. It eliminates the need for traditional VPNs and on-prem firewalls by offering secure access to applications from anywhere, with Zero Trust enforcement. This has benefited us by simplifying network management, improving performance for remote users, and strengthening our security posture through centralized policy control and advanced threat prevention—all while reducing infrastructure overhead. ### 7. Secure and Scalable Remote Access Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Sandhya K. | Data Engineer/Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Prisma Access?** Improved secure remote access, simplified cloud integration, enhanced network visibility, centralized control across users and locations, and better threat management. **What do you dislike about Prisma Access?** While Prisma Access is a powerful solution, the initial deployment and configuration can be complex, especially for teams without prior experience with Palo Alto tools. The learning curve for new administrators is fairly steep. Additionally, log data can be overwhelming and difficult to filter without proper training. Occasionally, there are latency issues during peak usage, and troubleshooting these performance drops can be time-consuming. License and billing management could be more transparent, and documentation could be improved for advanced use cases **What problems is Prisma Access solving and how is that benefiting you?** Prisma Access is solving the challenge of securing a distributed workforce by providing consistent, cloud-delivered security for remote users and branch offices. It eliminates the need for traditional VPNs, improves visibility into user activity, reduces latency with local breakouts, and ensures compliance through centralized policy management. This has enhanced our security posture, reduced operational overhead, and improved user experience across global locations. ### 8. Prisma Access Review- Nabil Javeed **Rating:** 4.0/5.0 stars **Reviewed by:** Nabil J. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2025 **What do you like best about Prisma Access?** What I like best about Prisma Access is how it combines enterprise-grade security with the flexibility of the cloud. It also integrates well with existing Palo Alto gear, which makes hybrid setups much easier. And honestly, the consistent security policies across all users and apps, no matter where they are, is a game-change especially with the increase in hybrid work. **What do you dislike about Prisma Access?** What I dislike about Prisma Access—speaking honestly from a practical, day-to-day point of view—is that while it's powerful, the complexity under the hood can be frustrating, especially during initial setup or when something breaks. Its very difficult to troubleshoot using logs and the documentation doesn't deep dive into technicalities. **What problems is Prisma Access solving and how is that benefiting you?** Prisma Access turns fragmented edge security into a unified, cloud-native model. That means fewer moving parts, better control, and a more secure environment across all endpoints and locations—without compromising user experience. ### 9. Secure Access Without the Complexity – Prisma Access Delivers at Scale **Rating:** 4.0/5.0 stars **Reviewed by:** Emmett R. | Manager, Information Management & Analytics, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Prisma Access?** Prisma Access excels in providing enterprise-grade security with a cloud-native architecture that actually scales. As a decision-maker, I appreciated how quickly we could onboard remote teams without compromising on visibility or control. The centralized management dashboard is intuitive, allowing our network and security teams to align effortlessly. Integration with our existing identity provider was smooth, and the granular policy controls gave us confidence that we weren’t trading off security for usability. Prisma Access also enabled faster incident response thanks to its logging and analytics features. **What do you dislike about Prisma Access?** While Prisma Access is powerful, the initial configuration can be daunting—especially if you don’t have prior Palo Alto Networks experience. Documentation is extensive but not always clear, and we occasionally ran into issues with policy propagation delays. Additionally, some legacy applications didn’t play nicely with the always-on VPN, requiring manual exclusions. Support is responsive but can sometimes take longer than expected to resolve more complex issues. That said, once things are set up, the day-to-day experience is solid. **What problems is Prisma Access solving and how is that benefiting you?** Prisma Access has helped us modernize our security posture without needing to overhaul our infrastructure or grow our team significantly. As we adopted hybrid and remote work models, we needed a scalable way to extend secure access to employees across geographies, without compromising on compliance or visibility. Prisma Access gave us exactly that—secure connectivity from anywhere, consistent policy enforcement, and centralized monitoring. It’s reduced our dependency on clunky legacy VPNs, improved our end-user experience, and freed up IT resources to focus on more strategic work. ### 10. security cloud-based projects **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge C. | Cyber Threat Intelligence Analyst III, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Prisma Access?** The functionalities of the security solution for cloud projects, providing granularity and efficiency for teamwork. Thesecurity features it also offers, such as robustness for remote work and Zero Trust, integration with threat intelligence and its scalability. **What do you dislike about Prisma Access?** Very complex to configure initially, little openness for the Latin América market considering the price for weaker economies than the American market. **What problems is Prisma Access solving and how is that benefiting you?** Zero trust management for the entire infrastructure, securing it against unauthorized or excessive access, lateral movement within the network in an efficient manner. ## Prisma Access Discussions - [What is Prisma Access (formerly GlobalProtect cloud service) used for?](https://www.g2.com/discussions/what-is-prisma-access-formerly-globalprotect-cloud-service-used-for) - [View Prisma Access pricing details and edition comparison](https://www.g2.com/products/prisma-access/reviews/prisma-access-review-10842290?section=pricing&secure%5Bexpires_at%5D=2026-05-30+20%3A16%3A19+-0500&secure%5Bsession_id%5D=217ef177-9d33-4606-8ef1-1fb91deaa79f&secure%5Btoken%5D=e08ddbb67e1aafe93f943cfc536d9096e42ea32f52cd1b4b7c2e04e36118860e&format=llm_user) ## Prisma Access Integrations - [Palo Alto Networks Cortex XSOAR](https://www.g2.com/products/palo-alto-networks-cortex-xsoar/reviews) ## Prisma Access Features **Network Management** - Network Segmentation - Network Mapping - Security Analytics - API/Integrations **Analysis** - User Analytics - Cloud Gap Analytics - Anomoly Detection **Administration** - Network Segmentation - Scalability - Global Access **Management** - Multicloud Management - DLP Configuration - Dynamic Scaling - Policy Enforcement **Web Content and Traffic Filtering - Secure Web Gateways** - SSL/TLS Inspection - Content Filtering - URL Filtering - Real-Time Traffic Inspection - Ad and Tracker Blocking **Components - Secure Access Service Edge (SASE)** - Zero Trust Network Access (ZTNA) - Wide Area Network (WAN) - Cloud Access Security Broker (CASB) - Secure Web Gateway (SWG) - Firewall as a Service **Identity and Access Management - Zero Trust Platforms** - Single sign-on (SSO) - Multi-factor authentication (MFA) - Role-based access control (RBAC) - Identity federation **Components - Secure Service Edge (SSE)** - Secure Web Gateway (SWG) - Firewall as a Service - Zero Trust Network Access (ZTNA) - Cloud Access Security Broker (CASB) **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Security** - Security Automation - Application Security - Workload Protection - Data Protection **Functionality** - SSO - Cloud Registry - Mobile Device Mangement **Protection** - Policy Enforcement - Security Audit - Access Control - User Authentication **Monitoring** - Data Center Networking - Multicloud Visibility - Anomaly Detection **Data Protection and Loss Prevention - Secure Web Gateways** - Data Loss Prevention (DLP) - Phishing Protection - Malware Protection - Cloud Access Security **Artificial Intelligence - Secure Access Service Edge (SASE)** - Predictive Capabilities - Real-Time Threat Detection - Automation **Security - Zero Trust Platforms** - Encryption - Endpoint detection and response (EDR) - Device posture assessment - Micro-segmentation - Zero trust network access (ZTNA) **Artificial Intelligence -Secure Service Edge (SSE)** - Automation - Predictive Capabilities - Real-Time Threat Detection **Security** - Data Security - Data loss Prevention - Security Auditing **Identity Management** - Adaptive Access Control - Identity Scoring - User Monitoring **Security** - Governance - Data loss Prevention - Data Encryption/Security - Access Control **Monitoring** - Compliance Monitoring - Vulnerability Monitoring - Configuration Monitoring - Observability **Protection** - Firewall-as-a-Service - Cloud Application Brokerage - Web Gateway - Adaptive Access Control **Access Control and Authentication - Secure Web Gateways** - Application Control - Authentication and Access Control - User and Group Policies **Data Security - Zero Trust Platforms** - Data loss prevention (DLP) - Data classification **Agentic AI - Secure Access Service Edge (SASE) Platforms** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - Secure Service Edge (SSE)** - Decision Making - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Identity** - SSO - Governance - User Analytics **Generative AI** - AI Text Summarization - AI Text Generation **Performance and Management - Secure Web Gateways** - Customizable Policy Enforcement - Bandwidth Management - Integration Capabilities - Reporting and Logging - Threat Intelligence Integration **Application Visibility - Zero Trust Platforms** - API support - Application-level controls - Secure application access - User and entity behavior analytics (UEBA) - Continuous monitoring **Reporting and Policies - Zero Trust Platforms** - Policy automation - Regulatory compliance - Cross-platform compatibility - Policy enforcement - Comprehensive reporting **Agentic AI - Zero Trust Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ## Top Prisma Access Alternatives - 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