# Prisma Access Reviews **Vendor:** Palo Alto Networks **Category:** [Cloud Edge Security Software](https://www.g2.com/categories/cloud-edge-security) **Average Rating:** 4.3/5.0 **Total Reviews:** 72 ## About Prisma Access Palo Alto Networks Prisma® Access protects the hybrid workforce with the superior security of ZTNA while providing exceptional user experiences from a simple, unified security product. Purpose-built in the cloud to secure at cloud scale, only Prisma Access protects all application traffic with best-in-class capabilities while securing both access and data to dramatically reduce the risk of a data breach. With a common policy framework and single-pane-of-glass management, Prisma Access secures today’s hybrid workforce without compromising performance, backed by industry-leading SLAs to ensure exceptional user experiences. ## Prisma Access Pros & Cons **What users like:** - Users value the **consistent cloud-delivered security** of Prisma Access, enhancing protection and management across remote teams. (34 reviews) - Users value the **robust security features** of Prisma Access, appreciating its comprehensive protection and zero-trust approach. (23 reviews) - Users value the **granular approach to secure access** provided by Prisma Access, enhancing workflow security significantly. (22 reviews) - Users recognize the **robust Internet Security** of Prisma Access, highlighting its extensive visibility and threat protection features. (21 reviews) - Users value the **consistent cloud-native security** of Prisma Access, ensuring protection and visibility for remote workforces. (21 reviews) - Features (16 reviews) - Users praise the **ease of use and setup** of Prisma Access, valuing its seamless integration and powerful features. (15 reviews) - Zero Trust Security (15 reviews) - Data Security (14 reviews) - Solution Effectiveness (14 reviews) **What users dislike:** - Users find the **complex setup** of Prisma Access time-consuming and challenging, affecting user experience significantly. (20 reviews) - Users find the **complex implementation** of Prisma Access challenging, especially without a dedicated network/security team. (19 reviews) - Users find the **complex configuration** of Prisma Access challenging, especially without dedicated network or security teams. (17 reviews) - Users find the **cost of Prisma Access to be prohibitively expensive** , affecting accessibility for smaller organizations. (15 reviews) - Users find the **difficult learning curve** of Prisma Access challenging, especially for newcomers to the Palo Alto ecosystem. (11 reviews) - Difficult Configuration (10 reviews) - Difficult Learning (7 reviews) - Users report **poor customer support** , leading to frustrating experiences and difficulty in resolving issues effectively. (7 reviews) - Poor Documentation (6 reviews) - Limited Customization (5 reviews) ## Prisma Access Discussions - [What is Prisma Access (formerly GlobalProtect cloud service) used for?](https://www.g2.com/discussions/what-is-prisma-access-formerly-globalprotect-cloud-service-used-for) - [View Prisma Access pricing details and edition comparison](https://www.g2.com/products/prisma-access/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-27+00%3A42%3A57+-0500&secure%5Bsession_id%5D=9b1dd537-7739-4508-87c6-bc4f5b0ee07b&secure%5Btoken%5D=48fbd3d55bfb03c1c7266ddc0192526c78c5a098f01db9dc8e279b09d6919127&format=llm_user) ## Prisma Access Integrations - [Palo Alto Networks Cortex XSOAR](https://www.g2.com/products/palo-alto-networks-cortex-xsoar/reviews) ## Prisma Access Features **Network Management** - Network Segmentation - Network Mapping - Security Analytics - API/Integrations **Analysis** - User Analytics - Cloud Gap Analytics - Anomoly Detection **Administration** - Network Segmentation - Scalability - Global Access **Management** - Multicloud Management - DLP Configuration - Dynamic Scaling - Policy Enforcement **Web Content and Traffic Filtering - Secure Web Gateways** - SSL/TLS Inspection - Content Filtering - URL Filtering - Real-Time Traffic Inspection - Ad and Tracker Blocking **Components - Secure Access Service Edge (SASE)** - Zero Trust Network Access (ZTNA) - Wide Area Network (WAN) - Cloud Access Security Broker (CASB) - Secure Web Gateway (SWG) - Firewall as a Service **Identity and Access Management - Zero Trust Platforms** - Single sign-on (SSO) - Multi-factor authentication (MFA) - Role-based access control (RBAC) - Identity federation **Components - Secure Service Edge (SSE)** - Secure Web Gateway (SWG) - Firewall as a Service - Zero Trust Network Access (ZTNA) - Cloud Access Security Broker (CASB) **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Security** - Security Automation - Application Security - Workload Protection - Data Protection **Functionality** - SSO - Cloud Registry - Mobile Device Mangement **Protection** - Policy Enforcement - Security Audit - Access Control - User Authentication **Monitoring** - Data Center Networking - Multicloud Visibility - Anomaly Detection **Data Protection and Loss Prevention - Secure Web Gateways** - Data Loss Prevention (DLP) - Phishing Protection - Malware Protection - Cloud Access Security **Artificial Intelligence - Secure Access Service Edge (SASE)** - Predictive Capabilities - Real-Time Threat Detection - Automation **Security - Zero Trust Platforms** - Encryption - Endpoint detection and response (EDR) - Device posture assessment - Micro-segmentation - Zero trust network access (ZTNA) **Artificial Intelligence -Secure Service Edge (SSE)** - Automation - Predictive Capabilities - Real-Time Threat Detection **Security** - Data Security - Data loss Prevention - Security Auditing **Identity Management** - Adaptive Access Control - Identity Scoring - User Monitoring **Security** - Governance - Data loss Prevention - Data Encryption/Security - Access Control **Monitoring** - Compliance Monitoring - Vulnerability Monitoring - Configuration Monitoring - Observability **Protection** - Firewall-as-a-Service - Cloud Application Brokerage - Web Gateway - Adaptive Access Control **Access Control and Authentication - Secure Web Gateways** - Application Control - Authentication and Access Control - User and Group Policies **Data Security - Zero Trust Platforms** - Data loss prevention (DLP) - Data classification **Agentic AI - Secure Access Service Edge (SASE) Platforms** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - Secure Service Edge (SSE)** - Decision Making - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Identity** - SSO - Governance - User Analytics **Generative AI** - AI Text Summarization - AI Text Generation **Performance and Management - Secure Web Gateways** - Customizable Policy Enforcement - Bandwidth Management - Integration Capabilities - Reporting and Logging - Threat Intelligence Integration **Application Visibility - Zero Trust Platforms** - API support - Application-level controls - Secure application access - User and entity behavior analytics (UEBA) - Continuous monitoring **Reporting and Policies - Zero Trust Platforms** - Policy automation - Regulatory compliance - Cross-platform compatibility - Policy enforcement - Comprehensive reporting **Agentic AI - Zero Trust Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ## Top Prisma Access Alternatives - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - 4.5/5.0 (496 reviews) - [Okta](https://www.g2.com/products/okta/reviews) - 4.5/5.0 (1,201 reviews) - [ThreatLocker Allowlisting](https://www.g2.com/products/threatlocker-allowlisting/reviews) - 4.8/5.0 (473 reviews)