Easy to use but now worth it because they charge me $500 a month for platform fee and they refuse to cancel it after I was charged without using it. They are very condescending. Review collected by and hosted on G2.com.

This platform is really a scam, it's overpriced with very little ROI. I was charged $500 for platform fees. Imagine a platform charging you $500 for nothing. Review collected by and hosted on G2.com.

Postscript is a simple, easy-to-use platform. Our CSM is great and always brings new ideas to the table, helping us A/B test across pop-ups, campaigns, and journeys.

It integrates with our other platforms where we need it to, and it has driven strong performance for our brand. Review collected by and hosted on G2.com.

For certain parts of our business, it feels like it’s lacking in tech innovation, and we’ve had to create workarounds to get things done. Review collected by and hosted on G2.com.

We are still within the first month of utilizing Postscript, however, the onboarding process has been seamless. The platform is incredibly intuitive- but if I did have any questions in my first month my onboarding team was quick to answer and provide support. We have noticed tremendous differences working with an SMS-first platform. Postscript has shared 2 new updates to the platform to better customer experience. It is obvious they are listening to customer feedback about the platform which is really refreshing and exciting to be a part of. The SMS team that we have worked with thus far has started to feel like an extension of our marketing team- we are really excited to know for certain that we are best in class and even ahead of the curve when it comes to our strategy now. Review collected by and hosted on G2.com.

No cons! Still too early to note if there are any but we really have enjoyed our experience thus far. Review collected by and hosted on G2.com.

It's still early, but so far the platform is clean to use and fairly intuitive. There has been a bit of a learning curve migrating from a competitor, but support has been super helpful answer questions and resolving any issues we've encountered.

Being and SMS-first platform there are still some things to get used to, but overall I think it will be a positive switch allowing us to really leverage the SMS channel. Review collected by and hosted on G2.com.

Documentation could be a little more comprehensive, especially from an integrations standpoint.

For example, it would be nice to have a more detailed overview of how Postscript interacts with Shopify. There also seems to be multiple articles covering similar topics (albeit with nuanced differences). These could maybe be cleaned up a bit to make them a little more streamlined. Review collected by and hosted on G2.com.

We used Postscript to build our SMS program from just starting out and sending our 1st text message, to being our biggest channel for our lifetime value practice. Their customer service is incredible and they have always been willing to work with us if anything popped up. The metrics they’ve developed on their dashboard are incredibly helpful to have calculated automatically for you. Postcript has proven themselves to be experts in the SMS arena. Review collected by and hosted on G2.com.

Unfortunately they don’t integrate with other E-Commerce stores, other than Shopify. Review collected by and hosted on G2.com.

We really appreciate how Postscript took our wish list and goals and came to us with strategy and plan. We really love how quick they are to respond when we have questions or need help of any sort and we really like how easy to work with everyone is! Review collected by and hosted on G2.com.

The flows seem intimidating at first, but once you get into them and going, it's not too bad! Review collected by and hosted on G2.com.

There are a lot of options for creativity even on the free (or very cheap) version. Review collected by and hosted on G2.com.

So far, the only issue I've run into is the issue I had today.

I wanted to use this keyword to incentivize a discount code. But if someone is already opted in they may or may not receive it, and I don't think I will have a way of telling unless they message me on other outlet. Review collected by and hosted on G2.com.

Partnering with Postscript has been a no-brainer for us. SMS is the perfect channel to both reliably reach our best customers and build our brand. Our Postscript Plus account managers have acted as a true extension of our team and constantly take the initiative to find new opportunities. After working with dozens of agencies and strategic partners, Postscript sits at the top of our list. Review collected by and hosted on G2.com.

It is difficult to find something we dislike. Our only area for improvement has been with glitches with custom on site popups - but the Postscript Plus team has been incredibly helpful in building custom workarounds with different integrations and working around the clock to solve issues during big campaigns. Review collected by and hosted on G2.com.

The staff that are always on hand to help you out! Review collected by and hosted on G2.com.

It's a bit complex and not clear how everything links together Review collected by and hosted on G2.com.

Postscript's interface is user-friendly and we are able to reach more people with our sms messages. Our ROI's are better. Pricing is very competitive. Love their customer service which we can use the chat and/or email our rep. We are able to get an answer quick and efficiently. Postscript doesn't push us to spend and push broadcasts, they are there to guide on best practices and make it easy to grow. Review collected by and hosted on G2.com.

So far, we're only a couple of months in, and there are no cons to report. Review collected by and hosted on G2.com.