Buyer beware! Poor communication and service! Review collected by and hosted on G2.com.

The concept of this service is great. I love the idea of having all kinds of content pulled for the user to distribute to their own pages and accounts. However, I found myself surfing for content waaaayy too long for the price with post-planner. It made no difference for me. The worst part is that they will auto-renew your yearly subscription months before you're due to renew, and then when you cancel, they won't give you a refund and ake you $100. There is no number to call, and it will take multiple messages for them to address your concerns and then refuse a refund. This is horrible business practice by today's standards. If you look at their Facebook page, you can see that you can't review it because there would be plenty of negative reviews.. Google "Post Planner Reviews" and you see others very upset about the same thing. Companies can't stay in business with this type of "fine print" practice. Very unethical! Review collected by and hosted on G2.com.

I would recommend Review collected by and hosted on G2.com.

Able to schedule things daily. Review collected by and hosted on G2.com.

It might not fill all of your social media marketing needs. If you just implement Facebook and Twitter, then it might be a great choice for your business. Review collected by and hosted on G2.com.

We can promote our business with the Sharebar while sharing curated articles from other websites. So our business is always being promoted which is great for getting more clicks to our website. Review collected by and hosted on G2.com.

Steer clear!!! Deceitful business practices, unresponsive support and no care for the customer at all. Review collected by and hosted on G2.com.

Regardless of the benefits, I wouldn't recommend it to anyone. Review collected by and hosted on G2.com.

The interface can be confusing at first glance. Take time to look around the system first. Allow yourself a few weeks to get used to using the system. They have helpful hints throughout the system to help you use the tool. Don't be afraid to ask for help if you need it. Customer service does help. Review collected by and hosted on G2.com.

Postplanner saved me so much time. I am able to have my promotions go out in an organized fashion without me having to sit in front of the computer. I can also find a few conversation starters and quote images from the system and keep recycling those. The benefits have been that the posts are more engaging, professional, and organized. Review collected by and hosted on G2.com.

I can set my posts up ahead of time and find posts that have already proven to get engagement. This saves me time and gains interactions on my posts. Review collected by and hosted on G2.com.

Not worth it. Buyer Beware. Review collected by and hosted on G2.com.

A company worth its salt would not have to employ a policy of charging for their service three months in advance of the renewal date with no email notice and NO possibility of a refund. Oh - but that's in their terms around the 1300 word mark so read carefully and buyer beware! This company is a great example of how unethical companies take advantage of consumers.

I manage several social media accounts and purchased a membership for $60 in Feb 2016 because their advertising promised that I could generate more posts for my clients with increased engagement in a shorter amount of time.

During my first trial, I was not very impressed with the quality of the posts but was not ready to totally give up. Months later I got a chance to go back to it. I really put a lot of time and effort this time into pouring through post, article, and other suggestions to find something of value that wasn't just "fluff." Many of the posts and article suggestions were too generic or not appropriate for use with business social media accounts. I could only use about one of every 15-20 posts I had to look at. When I tried to save custom searches, they ended up mostly producing ZERO suggestions with any stars (more stars indicate higher levels of predicted engagement). I have clients in several different industries, so it is quite odd that nothing popular could be found for any of my custom searches. It was all - "have a great day" puppies, and "you can do it" cats. Anything that wasn't along those lines would not ever have any stars. Now I know there is popular content for the industries I serve since I work in social media every day.

I did end up posting some of these silly "fluff" posts because PostPlanner promises that your engagement will go up. Not only did I get less engagement from their posts, I got my first spam complaint on facebook :(

I decided that I had burned through way too much time with this program and I had a few more months until it expired so I set a reminder to give it one more shot before I canceled.

Lo and behold, in November 2016, I was charged $93.37 by PostPlanner. I was taken by surprise. "This must be a mistake," I thought. I was in no way prepared or willing to pay anything for this silly service let alone almost $100! I do a lot of commerce over the internet and am even a web hosting vendor myself. So I think, "No Problem." I figured I would just tell them I didn't intend to purchase the service renewal and request a refund. SURELY, that would not be a big deal since THERE IS NO MONEY OUT OF THEIR POCKET and since it goes through PayPal, it would literally take seconds to log in to PayPal and click the "Refund" button (as I know from personal experience with my business). But I was denied stating that their plan renews anytime within 90 days before your due date and it is NON-REFUNDABLE once it goes through. After a few emails back and forth (which were obviously boilerplate because I see the same responses on this site), the last correspondence is (and I quote):

"Hi Michelle-

I'm very sorry you are unhappy. Our policies are very clear in our terms.

Regards,

Leeann"

Yes - it IS stated in their policy. This policy is accessible from a link at the bottom of their website and start at about word 1200. Some will argue that it is my fault and I did not read the 73 paragraphs consisting of over 5600 words outlining all of the terms in the middle of my work day when I was trying to increase my productivity. And they would be correct.

But I am also a business owner and a very active online consumer. I believe that we should be able to have just a little tiny bit of trust when we make a purchase. When a company puts some very non-standard early billing terms in their agreement that have no reason or justification and just plain don't make sense, it seems like it is only a sorry tactic to increase their revenue. I have in the past refunded fees charged for something (that did not cost me anything) if there was a misunderstanding. Even if it was clear in my terms. This is so rigid and outside of my business experiences over the last 15 years. Personally, I go above and beyond to make sure my customers understand their billing! If I had to charge three months in advance for something, you better believe I would send an email or something. Just so I wouldn't have to deal with these bad reviews if for nothing else!

This is just bad business and very unethical to me. I have never in my life heard of charging someone so far in advance for a virtual service and then refusing refunds! This is why I am writing this. This is so obviously an attempt to rip people off. Review collected by and hosted on G2.com.

none! Review collected by and hosted on G2.com.

I think that they should give a more accurate description of the product and those whom it is relevant to. Review collected by and hosted on G2.com.

Scheduling social media Review collected by and hosted on G2.com.

This tool doesn't do everything, but what it does, it does really well. Review collected by and hosted on G2.com.

Post Planner addresses two needs for me. The first is time, and the second is quality viral content, which it helps me find more easily than any other tools I've tried. As a result, my content gets more engagement and my following, especially on Twitter, has grown. Review collected by and hosted on G2.com.