What I like most about Polar Analytics is the way it brings all of our ecommerce data together and combines it with AI. Once our dashboards were set up correctly, we were able to consolidate data from all of our ecommerce channels in one place and use AI to analyse performance, identify trends and support faster, more informed, data-driven decisions.

The setup and onboarding support was first class, which made the implementation process incredibly smooth, and the ongoing support has continued to be excellent whenever we’ve needed help.

We also didn’t have the budget for some of the more expensive analytics platforms on the market, so Polar represented great value for us. We’re extremely happy we chose it and have since recommended Polar Analytics to a number of other people in the ecommerce industry. Review collected by and hosted on G2.com.

Some aspects of the UI can be frustrating, particularly the size of the viewport for the AI responses. I quite often want to take screenshots to include in presentations etc. But cannot get a clean screenshot that displays the data in one image, it involves multiple horizontal scrolls.

I also find the break in connectors more frequent than I would like. Review collected by and hosted on G2.com.

The UX is really great. Easy to create exactly the view you need.

The easy way to gather many data points to the same place. Review collected by and hosted on G2.com.

We've experienced some issues, which we had to flag ourselves many times before it got solved, as the platform wasn't able to attribute events correctly, we where met by radio silence for a long period (continued today)

We are also still struggling to have other events attributed that purchase, we need leeds, which we where told was possible when we signed up. Review collected by and hosted on G2.com.

We went from having data in multiple different places as well as a bunch of historical data sitting in exported CSV files. Being able to get all of our sales data in one place was a massive win for us. In addition we were also able to use the Polar Pixel to be able to refine our digital advertising approach with enhanced data that the Pixel was able to gather for our team. I use this platform every day for every element of our data reporting and forecasting for our business. Review collected by and hosted on G2.com.

Shortly after onboarding we were assigned an account manager. About a month later, she was laid off and we were never assigned a new account manager. I have the direct email of a support specialist, but the response time has been less than ideal— especially when real-time data is important for our team. We've been attempting to get a handful of other data sources connected (ShipHero and Walmart at this moment) and the process has been long and drawn about because it can take up to a week to hear back from the Polar team. Review collected by and hosted on G2.com.

Polar Analytics is a tool that centralizes our revenue information with acquisition expenses and email activity. It is very easy to access and does not require delving into the details of the different tools. Review collected by and hosted on G2.com.

Sometimes the data takes time to update, and some ratios are more difficult to understand. Review collected by and hosted on G2.com.

It’s easy to set up the native connectors (Shopify, Amazon, ad accounts), and our internal users find it very straightforward to create custom metrics, dashboards, and KPIs. Review collected by and hosted on G2.com.

Custom connectors require intervention from a support specialist, which slows down the integration process for non-standard data sources. Review collected by and hosted on G2.com.

The setup and integration with our website was quick and easy. This was thanks both to the excellent account team and extremely easy to use and fast support.

In addition, the platform itself is actually very user friendly and flexible, allowing us to develop reports and dashboards exactly as we need.

We have already started using the findings to adjust our paid media campaigns and have seen improvements in ROAS and contribution due to this. Review collected by and hosted on G2.com.

I don't have anything I specifically dislike, but I would like to see a dedicated integration for Ometria which we use for our CRM & Email Marketing. Review collected by and hosted on G2.com.

One of the biggest benefits of Polar is the 'So What' analysis.

We moved from another platform which has great visualisations, but we were not able to do anything with the data (our data)

Polar does an even better job of the visualisations, but now we're able to easily interrogate the data further to help shape our activity & drive more results. A quick check on our reports & we're able to make data driven decisions fast, every day.

And for the moments where we get stuck or can't see how to do things... the support helpful support team are on hand to guide us through. Review collected by and hosted on G2.com.

We're having some teething issues with some of the integrations but the support team are all over it. Review collected by and hosted on G2.com.

Clear analytics with add-ons that help in boosting sales Review collected by and hosted on G2.com.

Perhaps the filters to address data can be improved Review collected by and hosted on G2.com.

When it comes to data integration, PA excels at centralizing data from multiple sources, allowing you to manage all 30+ clients efficiently from a single master account. The highly customizable dashboards and reports allow you to tailor the display of KPIs and metrics to each client’s specific needs. UI wise, easy to navigate. What we love is the ability to create separate views for each brand under one master account streamlines management and reporting for your diverse client portfolio. You can set alerts to ensure you never miss critical changes in email campaign performance across your client base. Lastly, Polar Analytics offers exceptional customer support, with quick response times and a willingness to go above and beyond to resolve issues and answer questions. Review collected by and hosted on G2.com.

Mobile limitations and the platform isn't a plug-and-play solution - it requires time and effort to learn its advanced features and capabilities. There are instances that certain integrations are not yet fully functioning so you have to always check with Customer Support. Review collected by and hosted on G2.com.

Polar Analytics is a great software to use to build custom reports, see all analytics from multiple sources in one place, and track ecommerce performance WoW, MoM and YoY. Their support team is friendly helpful, and willing to pitch in and build reports to ensure users get the best use out of the system. Review collected by and hosted on G2.com.

Real time data takes some time to process, and it is recommended to set aside time to thoroughly understand how to use the platform. Review collected by and hosted on G2.com.