Pointerpro Reviews (177)

Reviews

Pointerpro Reviews (177)

4.5
177 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the software for its intuitive interface and exceptional customer support, which make it easy to create and customize surveys and assessments. The platform's flexibility allows for tailored reporting and data collection, enhancing user experience and efficiency. However, some users note a steep learning curve for advanced features, which may require additional support.

Pros & Cons

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Verified User in Professional Training & Coaching
AP
Verified User in Professional Training & Coaching
Small-Business (50 or fewer emp.)
"Better than the rest, and can still get better"
4/5
What do you like best about Pointerpro?

Good online guides, helpful and patient online support. Integrated reports and assessment was well put together, nice customisation options and assessement options. Review collected by and hosted on G2.com.

What do you dislike about Pointerpro?

Not flexible enough in terms of display options for the reports. Importing high res images not really possible. Too few font options. Confusing, techy approach to customising / adjusting some functions. Review collected by and hosted on G2.com.

Response from Chris Kuo of Pointerpro

We're happy to hear that you appreciate our integrated reports and assessment options. We understand your concerns about flexibility and customization and will work on improving those aspects in the future.

Verified User in Market Research
UM
Verified User in Market Research
Small-Business (50 or fewer emp.)
"Not at all intuitive"
1/5
What do you like best about Pointerpro?

The cost is lower than other platforms I've used ... and you get what you pay for! Review collected by and hosted on G2.com.

What do you dislike about Pointerpro?

It's not user-friendly in any way. Very clunky; nothing is smooth or easy to figure out without watching a tutorial. It's taking my team more than twice the time it usually takes to create a survey and send invites. Review collected by and hosted on G2.com.

Response from Chris Kuo of Pointerpro

We apologize for the inconvenience you have experienced with our platform. We are constantly working to improve the user experience and make our platform more intuitive. We appreciate your feedback and will take it into consideration for future updates.

Verified User in Management Consulting
CM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Software with great potential"
3/5
What do you like best about Pointerpro?

Survey Anyplace has a great concept of allowing you to turn expertise into pdf outputs based on survey responses from customers. It gives you the basic survey building, quiz scoring etc you get from other survey tools, but has a bit extra I needed but couldn't find elsewhere. Review collected by and hosted on G2.com.

What do you dislike about Pointerpro?

The execution in the software of a great concept is a bit clunky, takes effort to get the promised value, and lets the concept down. Whilst support is great, little things from onboarding to renewal mean the whole experience as a customer can be frustrating at times. They are a lovely set of people, but execution as a SaaS product with great UX needs more work. Review collected by and hosted on G2.com.

Zsofia S.
ZS
Zsofia S.
Human Resources Recruiter
Small-Business (50 or fewer emp.)
"Perfect platform for surveys with great UX and helpful customer service."
5/5
What do you like best about Pointerpro?

Customer service, wide range of survey options. Review collected by and hosted on G2.com.

What do you dislike about Pointerpro?

It was a bit hard to get used to the site and find some options, simplification would be great. Review collected by and hosted on G2.com.

Pieter H.
PH
Pieter H.
Dietitian
Small-Business (50 or fewer emp.)
"My experience building a nutrition analysis"
4/5
What do you like best about Pointerpro?

Broad functionality and the option to generate extensive personalized reports as main selling point for me. Review collected by and hosted on G2.com.

What do you dislike about Pointerpro?

The ReportR plan is more targeted to bigger businesses, quite expensive for SME Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"User-friendly"
4/5
What do you like best about Pointerpro?

It is good value for money and we have created many leads and sales from the software. Easy to use for both developers and survey takers. Review collected by and hosted on G2.com.

What do you dislike about Pointerpro?

The features list is too jargon-based. It would be easier to pick a pricing tier if the features were better explained. Review collected by and hosted on G2.com.

Brian K.
BK
Brian K.
Owner & President
Small-Business (50 or fewer emp.)
"Great service, just wish it wasn't so expensive."
3.5/5
What do you like best about Pointerpro?

Survey Anyplace was able to provide a service that I was looking for for one of my clients. I like all of the features it has to offer, I just wish the price was lower. It is very expensive. Review collected by and hosted on G2.com.

What do you dislike about Pointerpro?

The pricing needs to be lower. $1,500 a year for this service does not seem like I'm getting my monies worth. Review collected by and hosted on G2.com.

Tor-Erik S.
TS
Tor-Erik S.
Commercial executive
Mid-Market (51-1000 emp.)
"A comprehensive Survey-Tool"
5/5
What do you like best about Pointerpro?

Easy to use and it have great functionality to build simple to comprehensive questionares of different types.

The Report-R PDF solution is perfect for giving our clients quality feedback.

The service from Survey Anyplace is excellent and really quick.

They are humble and listen to feedback. Review collected by and hosted on G2.com.

What do you dislike about Pointerpro?

Some minor bugs in some of the most advanced functionallity. (but: Survey Anyplace support is addressing this very fast. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching
UP
Verified User in Professional Training & Coaching
Small-Business (50 or fewer emp.)
"Very user friendly and intuitive"
5/5
What do you like best about Pointerpro?

I have the ReportR membership and I have been using it daily for nearly a year. Designing questionnaires, writing formulas, creating outcomes have all been very easy and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Pointerpro?

Nothing so far. I am generally very happy with my experience. Review collected by and hosted on G2.com.

LS
Louis-Alexandre S.
Web Developer
Mid-Market (51-1000 emp.)
"How I use SurveyAnyplace"
4.5/5
What do you like best about Pointerpro?

Ease of use as well as graphical no code interface. Review collected by and hosted on G2.com.

What do you dislike about Pointerpro?

Some more complicated feature could be better explained with more in depth tutorials Review collected by and hosted on G2.com.