Petboost Business Reviews & Product Details

Frazer as Founder and Dan as a wonderful support were incredible in patiently helping me get ready to launch and their onboarding support as well as the quality of the Petboost software smarts ensured I was and am ready to run my business. In addition to this, the volumes of papers and support materials on marketing and other aspects of running a pet based business shows just how much Knowledge Frazer and the team have. Review collected by and hosted on G2.com.

The system is credibly powerful and the suite of reporting provides insights into performance, which allows me to meaningfully adjust my marketing to be more tailored and focused. No other system I have seen can provide these insights so when I evaluated cost I did it on the basis of all these factors and that made Petboost an obvious choice for me. Review collected by and hosted on G2.com.

For us it’s probably just how much easier it’s made the everyday running of the business.

We’re a doggy daycare and grooming salon on the Gold Coast and can have up to 80 dogs booked in on our busiest days with a team of around 10, so there’s obviously a lot happening at once.

We changed over from Gingr to Petboost in April and were definitely nervous about moving everything across, but it ended up being pretty straightforward. They moved all of our customers, dogs, photos and information across and we were using the new system within about two weeks.

Having cards on file has probably been one of our favourite changes because we’re not constantly following up payments anymore. Online booking has also been great and around 4 in 10 of our bookings are now made online, which takes a lot of pressure off the phone when we’re busy with the dogs.

We also really like that they’re Australian. Being able to ask a question and actually get help from someone in our timezone makes a huge difference. Review collected by and hosted on G2.com.

It probably took us a little while at the beginning to work out the best way to set everything up for our business.

We’re not just daycare or just grooming, we’re doing both every day and a lot of our dogs will come for daycare and also have a groom while they’re here. So getting the schedules, capacities and different booking options working exactly how we wanted took a bit of playing around.

In saying that, whenever we’ve gotten stuck we’ve been able to ask the Petboost team and they’ve helped us change things around. We’re still finding little things we can do differently as we use it more. Review collected by and hosted on G2.com.

I bought this salon in Brisbane at the start of the year with my wife Andi. I've run businesses for 35 years but never a grooming salon, so I inherited a team of groomers, a full client book & software I hadn't chosen. This salon had been through several systems over the years & nobody here had any appetite for doing it again. I was extremely reluctant. I'm very glad we did.

What stands out is that Petboost is built by people who actually understand this industry. Part of that is that they run a pet business of their own. The bigger part is that they listen, they get into salons & look at how the work really happens, & they think about the whole picture rather than the ticket in front of them.

I asked them once how to handle a price rise & instead of just answering me they went & wrote a proper guide on it for the industry. When I showed them the whiteboard my team writes out & rubs off every day, they'd already seen the same board taped up in salons interstate, & they treated it as a problem worth solving properly rather than a request from one customer.

The practical side is just as good.

They moved our data properly, which is the part I dreaded most.

Reception takes payment on the card reader at the counter against the booking, so nothing gets written down twice.

As an owner who isn't on the floor every day, I can finally see what's actually happening in my salon rather than being told about it afterwards.

I've used a lot of software over 35 years. This is the best in its field in Australia, & I'd expect that to hold up anywhere once they expand. Review collected by and hosted on G2.com.

Our salon doesn't run like a normal appointment book. Dogs come in on three drop-off waves a day, each groomer has several dogs on the go at once, & the price band depends on the size & coat of the dog.

Getting the schedules & capacity to match that took a few conversations at the start. Their team sat down with us & built it around how our days actually run rather than telling us to change how we work, & it's been solid since.

Two things I'd still like:

When we put our prices up, the appointments already sitting in the diary kept the old price, so I had to go back through them by hand.

I'd like proper per-groomer reporting so I can see productivity by person rather than by the schedule the booking sat on.

I've raised both & they're on the list. Review collected by and hosted on G2.com.

As a dog trainer it is difficult to find software that does all of the things that you need it to do. Petboost is tailored specifically to the animal industry having features that no other booking system I have used previously has. I have worked in the industry for a number of years in grooming, daycare & training & have always had to use a mish mash of a number of systems & trackers to book & collect money etc. For my training business this software does everything I need it to do so I don't have to keep track of a number of different aspects across various platforms. It has simplified my life immensely. I like the speed of response from the team if there is an issue or you have a question. The user interface is succinct & very clear making it exceptionally easy for my clients, new & old to book with ease. The calendar has intelligence worked into it so clients can book & with the buffer that I have created at the end of each appointment it allows me sufficient time to move from one client to the next. I can also easily override the calendar if needed without any drama. Review collected by and hosted on G2.com.

As it is a relatively new tool there are still a few things that need tweaking however the team are always available to help & tweak as you need it for your business. The user manuals are a little bit lacking & as someone who likes to really get into the weeds of what is happening I found this frustrating at first, but the new improved help tool "Grazi" has made a huge difference to this gap. Review collected by and hosted on G2.com.

Petboost is fool proof, easy to use, access and has all the accessories that I was seeking in an online booking platform

great number of features

I genuinely love the AI Grazi, the talking dog, every time I need help locating or using a feature, Grazi the AI dog bot helps me. She is really smart and I always want to give her a little chin scratch and a treat at the end for being so helpful. I have used her to find invoices, change my reminder schedule and to locate appointments I have lost. Review collected by and hosted on G2.com.

Id like to see an auto deposit feature - booking cannot be made online without a deposit (or in person can turn the feature off for abc reason)

Marketing tools, text message option. eg 'its been 3 months since your full scale clean, book your complimentary follow up by clicking link

or 'Grazi had their full scale oral hygiene appointment last week, we would love to hear how she is going, click the link below to tell Toof' Review collected by and hosted on G2.com.

I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system (difficult to use) and to get any support took days, so I looked for a long time for a suitable system. When I came to PetBoost which is Ozzy owned I knew they were a small business but wanted to give them a go.

I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. You get a response to any question quickly and I was even given one-on-one in person help for two days. Frazer and his crew are very ambitious, friendly, capable and dedicated.

I am very excited and glad I went with them, the pricing structure makes sense and is very affordable, it is very easy to use and navigate, it has everything you need for any pet business.

They are so forward thinking and adding new features all the time, the way they have built the business reports/analytics is so impressive, easy to understand and personalised its amazing.

I am looking forward to continuing on this enlightening journey with them.

Thank you very much guys. 🥰🥰🥰🐾🐾🐾🐾 Review collected by and hosted on G2.com.

Nothing it’s the best, there is nothing I would have bad to say about it. Review collected by and hosted on G2.com.

Our whole process of switching from our old software to Petboost has been fantastic. Frazer has been incredibly supportive from day one, which made the changeover feel smooth and well guided.

Now we can manage all our services easily in one place, and the ability to combine both daycare and grooming bookings has been especially helpful. Petboost is not only easy to use and logical, but the pricing is very competitive. It’s also a big plus that it’s Australian owned and operated. Review collected by and hosted on G2.com.

I honestly can’t think of anything to dislike about Petboost. Review collected by and hosted on G2.com.

I really appreciate that Petboost Business is Australian, and the owners are very hands-on, striving to make the product the best possible for my business. It has drastically reduced my admin time compared to previous systems. I love the new two-way SMS feature and the live availability calendar. The system is intuitive and easy for both my clients and staff to use without the need for extensive training. If any issues arise, I can contact the help service for instructions, or the owner, Frazer, and it will usually be fixed the same day. They’re constantly rolling out new features, and they can even watch how clients use the system to identify whether there’s a system issue or user error. Petboost Business also connects to Stripe and Xero, which is a big plus. Initial setup was incredibly easy since Frazer came to our business and set it up with me. Review collected by and hosted on G2.com.

Literally nothing, if there is ever any issues, it’s usually fixed the same day. They’re rolling out new features all the time, so sometimes there might be a bug or something that doesn’t suit my business, but Frazer has always been so helpful at getting this changed to allow Petboost to work with my business as best as possible. Review collected by and hosted on G2.com.

All services are available easily, it provides so much information about how our business is running, the support is above and beyond. Everything we need to run our business in 1 place. Review collected by and hosted on G2.com.

Nothing. Any issues we did have were a resistance to change, and now we have moved past it, its been fantastic Review collected by and hosted on G2.com.

Support is amazing and the software is the best on market for pet industries. I’ve worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique. Review collected by and hosted on G2.com.

There is nothing I “dislike” about petboost. It seems the owner and developer, Frazer, is making constant improvements to his software, so I’m sure any small areas of opportunity are being addressed. Review collected by and hosted on G2.com.