Customer service and technical support. From the AI Grazi support to in-person support, nothing is too hard and the replies are prompt, thorough, and helpful.

Frazer as Founder and Dan as a wonderful support were incredible in patiently helping me get ready to launch and their onboarding support as well as the quality of the Petboost software smarts ensured I was and am ready to run my business. In addition to this, the volumes of papers and support materials on marketing and other aspects of running a pet based business shows just how much Knowledge Frazer and the team have.

I bought this salon in Brisbane at the start of the year with my wife Andi. I've run businesses for 35 years but never a grooming salon, so I inherited a team of groomers, a full client book & software I hadn't chosen. This salon had been through several systems over the years & nobody here had any appetite for doing it again. I was extremely reluctant. I'm very glad we did. What stands out is that Petboost is built by people who actually understand this industry. Part of that is that they run a pet business of their own. The bigger part is that they listen, they get into salons & look at how the work really happens, & they think about the whole picture rather than the ticket in front of them. I asked them once how to handle a price rise & instead of just answering me they went & wrote a proper guide on it for the industry. When I showed them the whiteboard my team writes out & rubs off every day, they'd already seen the same board taped up in salons interstate, & they treated it as a problem worth solving properly rather than a request from one customer. The practical side is just as good. They moved our data properly, which is the part I dreaded most. Reception takes payment on the card reader at the counter against the booking, so nothing gets written down twice. As an owner who isn't on the floor every day, I can finally see what's actually happening in my salon rather than being told about it afterwards. I've used a lot of software over 35 years. This is the best in its field in Australia, & I'd expect that to hold up anywhere once they expand.