Perform.AI Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the extremely helpful customer support of Parcel Perform, noting quick responses and clear documentation. (11 mentions)

Users find Parcel Perform's customer support incredibly helpful, quickly addressing their needs and enhancing tracking efficiency. (10 mentions)

Users appreciate the ease of use of Parcel Perform, highlighting its intuitive interface and seamless integration capabilities. (9 mentions)

Users appreciate the easy tracking and user-friendly interface of Parcel Perform, enhancing operational efficiency within organizations. (9 mentions)

Users commend the exceptional service quality of Parcel Perform, benefiting from attentive support and accurate tracking updates. (8 mentions)

Users find the poor reporting capabilities challenging, affecting their ability to optimize communication strategies. (3 mentions)

Users are frustrated by the inadequate reporting of Parcel Perform, limiting their ability to optimize communication effectively. (2 mentions)

Users find the integration process time-consuming and often require additional support for effective setup. (2 mentions)

Users find the lack of clarity in reporting functions challenging, impacting their ability to utilize the system effectively. (2 mentions)

Users find the limited customization options in Parcel Perform restrict their ability to tailor the platform to specific needs. (2 mentions)

5 Pros or Advantages of Perform.AI

1. Customer Support

Users appreciate the extremely helpful customer support of Parcel Perform, noting quick responses and clear documentation.

See 11 mentions

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Jenni V.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use, good integrations and answers quickly to support requests"

What do you like about Perform.AI?

Taking into use was easy and fast. Integrations are working great. Customer support is helpful and willing to react to your needs regarding improving

Anna M.

Mid-Market (51-1000 emp.)

5.0/5

"Great experience in integrating PP"

What do you like about Perform.AI?

Easy to integrate, clear documentation and extremely helpful customer support. Easy to reach and immediate response.

2. Helpful

Users find Parcel Perform's customer support incredibly helpful, quickly addressing their needs and enhancing tracking efficiency.

See 10 mentions

See Related User Reviews

Jenni V.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use, good integrations and answers quickly to support requests"

What do you like about Perform.AI?

Taking into use was easy and fast. Integrations are working great. Customer support is helpful and willing to react to your needs regarding improving

Anna M.

Mid-Market (51-1000 emp.)

5.0/5

"Great experience in integrating PP"

What do you like about Perform.AI?

Easy to integrate, clear documentation and extremely helpful customer support. Easy to reach and immediate response.

3. Ease of Use

Users appreciate the ease of use of Parcel Perform, highlighting its intuitive interface and seamless integration capabilities.

See 9 mentions

See Related User Reviews

Evel L.

Mid-Market (51-1000 emp.)

5.0/5

"A Comprehensive Solution for Global Shipment Management"

What do you like about Perform.AI?

Parcel Perform stands out for its intuitive interface and seamless adaptability to our existing systems and components. The ability to consolidate mul

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to track and user friendly"

What do you like about Perform.AI?

Easy to track and user friendly to use within the organization

4. Tracking

Users appreciate the easy tracking and user-friendly interface of Parcel Perform, enhancing operational efficiency within organizations.

See 9 mentions

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Evel L.

Mid-Market (51-1000 emp.)

5.0/5

"A Comprehensive Solution for Global Shipment Management"

What do you like about Perform.AI?

Parcel Perform stands out for its intuitive interface and seamless adaptability to our existing systems and components. The ability to consolidate mul

Nate C.

Enterprise (> 1000 emp.)

5.0/5

"Logistics manager"

What do you like about Perform.AI?

The ability to quickly pull tracking updates from various carriers in a matter of minutes

5. Service Quality

Users commend the exceptional service quality of Parcel Perform, benefiting from attentive support and accurate tracking updates.

See 8 mentions

See Related User Reviews

Evel L.

Mid-Market (51-1000 emp.)

5.0/5

"A Comprehensive Solution for Global Shipment Management"

What do you like about Perform.AI?

Parcel Perform stands out for its intuitive interface and seamless adaptability to our existing systems and components. The ability to consolidate mul

Craig R.

Mid-Market (51-1000 emp.)

4.5/5

"Would recommend to any Ecommerce business"

What do you like about Perform.AI?

Functionality, date visualizations, user-friendly interface, and excellent customer support

5 Cons or Disadvantages of Perform.AI

1. Poor Reporting

Users find the poor reporting capabilities challenging, affecting their ability to optimize communication strategies.

See 3 mentions

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Evel L.

Mid-Market (51-1000 emp.)

5.0/5

"A Comprehensive Solution for Global Shipment Management"

What do you dislike about Perform.AI?

While the platform is excellent overall, the initial integration process can be time-consuming and may require support. Additionally, mastering some o

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to track and user friendly"

What do you dislike about Perform.AI?

The reporting functions are still quite difficult to understand.

2. Inadequate Reporting

Users are frustrated by the inadequate reporting of Parcel Perform, limiting their ability to optimize communication effectively.

See 2 mentions

See Related User Reviews

Evel L.

Mid-Market (51-1000 emp.)

5.0/5

"A Comprehensive Solution for Global Shipment Management"

What do you dislike about Perform.AI?

While the platform is excellent overall, the initial integration process can be time-consuming and may require support. Additionally, mastering some o

Craig R.

Mid-Market (51-1000 emp.)

4.5/5

"Would recommend to any Ecommerce business"

What do you dislike about Perform.AI?

report capacity limitations, ambiguity of variable field names

3. Integration Issues

Users find the integration process time-consuming and often require additional support for effective setup.

See 2 mentions

See Related User Reviews

Evel L.

Mid-Market (51-1000 emp.)

5.0/5

"A Comprehensive Solution for Global Shipment Management"

What do you dislike about Perform.AI?

While the platform is excellent overall, the initial integration process can be time-consuming and may require support. Additionally, mastering some o

Riccardo M.

Enterprise (> 1000 emp.)

5.0/5

"Reliable Partner for tracking and multi carrier"

What do you dislike about Perform.AI?

as in all IT projects: there is an integration needed

4. Lack of Clarity

Users find the lack of clarity in reporting functions challenging, impacting their ability to utilize the system effectively.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to track and user friendly"

What do you dislike about Perform.AI?

The reporting functions are still quite difficult to understand.

Craig R.

Mid-Market (51-1000 emp.)

4.5/5

"Would recommend to any Ecommerce business"

What do you dislike about Perform.AI?

report capacity limitations, ambiguity of variable field names

5. Limited Customization

Users find the limited customization options in Parcel Perform restrict their ability to tailor the platform to specific needs.

See 2 mentions

See Related User Reviews

Evel L.

Mid-Market (51-1000 emp.)

5.0/5

"A Comprehensive Solution for Global Shipment Management"

What do you dislike about Perform.AI?

While the platform is excellent overall, the initial integration process can be time-consuming and may require support. Additionally, mastering some o

Shane C.

Small-Business (50 or fewer emp.)

5.0/5

"A highly customer-service oriented organization with a great product."

What do you dislike about Perform.AI?

In the parcel world this is a 100% fit for our small parcel use case. In the realm of LTL-type bookings requiring multi-destination shipments, it's a

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John H.

International Product Manager

Enterprise (> 1000 emp.)

10/1/2024

"Reliable Partner with Great Support"

5/5

What do you like best about Perform.AI?

Parcel Perform has been an exceptional partner in developing a solution for contacting and collecting information from our customers. Despite our needs extending beyond Parcel Perform’s core product offerings, they have successfully stepped up to accommodate our unique requirements. Their customer service and support are splendid, and it is a pleasure to work with their team. Review collected by and hosted on G2.com.

What do you dislike about Perform.AI?

Issue resolution can sometimes be slow, likely due to our unique customization requirements. Review collected by and hosted on G2.com.

Response from Li Xin Teo of Perform.AI

edit

Hi John, thank you for your valuable feedback! Our team is excited to hear about your positive experience with our solution. We look forward to supporting more of your business needs!

Riccardo M.

CEO Urbify Operations Austria GmbH

Enterprise (> 1000 emp.)

2/10/2025

"Reliable Partner for tracking and multi carrier"

5/5

What do you like best about Perform.AI?

easy implementation, pro active notifications and great multicarrier options Review collected by and hosted on G2.com.

What do you dislike about Perform.AI?

as in all IT projects: there is an integration needed Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

Originally submitted 11/26/2024

"Easy to use software with friendly employees"

5/5

What do you like best about Perform.AI?

How easy it is to use and how quick we get a response when we occur a problem. Review collected by and hosted on G2.com.

What do you dislike about Perform.AI?

Sometimes the reports are slow to come through but it could be the amount of data, it isn't a big issue. Review collected by and hosted on G2.com.

Ricarda R.

Senior Group Manager Digital Customer Interfaces

Enterprise (> 1000 emp.)

11/5/2024

"Professional partner at all levels"

5/5

What do you like best about Perform.AI?

We know Parcel Perform as an extremely professional partner. Whether for technical integration or common customer projects, Parcel Perform offers optimal and innovative solutions for all needs. We are looking forward to our continued cooperation and more exciting projects together. Review collected by and hosted on G2.com.

What do you dislike about Perform.AI?

Nothing to dislike about Parcel Perform. Review collected by and hosted on G2.com.

Response from Li Xin Teo of Perform.AI

edit

Hi Ricarda! Thank you for your valuable feedback! We're thrilled about our collaboration with DPD and look forward to many more successful projects together!

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

3/18/2025

"Quick help and replies"

5/5

What do you like best about Perform.AI?

You support and your quick assistance... Review collected by and hosted on G2.com.

What do you dislike about Perform.AI?

Nothing to mention for the moment....... Review collected by and hosted on G2.com.

Response from Li Xin Teo of Perform.AI

edit

Thank you for your review! We're glad to hear that our accurate tracking is helping you reduce WISMO!

Ka Yu W.

Distribution Officer

Mid-Market (51-1000 emp.)

11/10/2024

"The Parcel Perform team demonstrates professionalism in business development."

5/5

What do you like best about Perform.AI?

Prompt reply and great support from the account manager. Review collected by and hosted on G2.com.

What do you dislike about Perform.AI?

The headquarters office generates excessive administrative tasks. Review collected by and hosted on G2.com.

Response from Li Xin Teo of Perform.AI

edit

Thank you for your valuable feedback and trust in our solution. We look forward to a continued partnership!

Verified User in Retail

Mid-Market (51-1000 emp.)

1/8/2025

"Great tool to get more visibility"

4.5/5

What do you like best about Perform.AI?

Amazing tool to get more traceability on the parcels that are shipped. Review collected by and hosted on G2.com.

What do you dislike about Perform.AI?

Limited data exports, but possible to export more on request Review collected by and hosted on G2.com.

Gulnara J.

Senior IT Business Consultant

Enterprise (> 1000 emp.)

9/18/2024

"support review"

5/5

What do you like best about Perform.AI?

quick response

navigation in the issue

pleasure communication

great support Review collected by and hosted on G2.com.

What do you dislike about Perform.AI?

Currently, I cannot say anything negative. Review collected by and hosted on G2.com.

Response from Li Xin Teo of Perform.AI

edit

Hi Gulnara, thank you for your valuable feedback! Our Customer Success team is excited to learn about your positive experience with us. We look forward to a continued partnership.

Kaltrina I.

Mid-Market (51-1000 emp.)

Originally submitted 11/21/2023

"Good service experience"

4/5

What do you like best about Perform.AI?

Our company has been working with Parcel Perform and using their services for almost a year now. Due to the wide selection of different modules, we were able to choose a module that suits our needs. Since the connection, the Parcel Perform Team has been eager to respond to challenges and new requirements quickly and in a solution-oriented manner. Overall, I have to say that my experience has been positive. Review collected by and hosted on G2.com.

What do you dislike about Perform.AI?

Information per carrier is different, which affects the events. This means that not all triggers can be used for all carriers. New custom reports require some additional work before they work. Review collected by and hosted on G2.com.

Response from Li Xin Teo of Perform.AI

edit

Hi Kaltrina, thank you for your valuable feedback! Our Account Management and Customer Success teams are thrilled to hear about your positive experience with Parcel Perform. We are glad to support you and your team in all your logistics operations needs.

Parcel Perform is built to help our customers harmonize all delivery data into one streamlined data feed, eliminating the hassle of managing carrier events individually when sending delivery notifications or running analysis. We are happy to share how you can best leverage our platform capabilities.

Understand that you are keen on utilizing our custom reports to help monitor and analyze key metrics. Our Key Account Management team will soon be in touch to address your concerns and the next steps. We appreciate your patience on this matter.

Thank you again for your feedback. We look forward to a continued partnership!

Neil C.

Principal Product Manager

Enterprise (> 1000 emp.)

9/17/2024

"Very competent assistance"

4.5/5

What do you like best about Perform.AI?

Very helpful service - looking to solve problems Review collected by and hosted on G2.com.

What do you dislike about Perform.AI?

I have nothing I currently dislike about this Review collected by and hosted on G2.com.

Response from Li Xin Teo of Perform.AI

edit

Hi Neil, thank you for your valuable feedback! We are glad to hear that Parcel Perform is able to support your tracking needs. We look forward to a continued partnership.