PDX Enterprise Pharmacy System (EPS) Reviews & Product Details

PDX Enterprise Pharmacy System (EPS) Overview

What is PDX Enterprise Pharmacy System (EPS)?

Backed by a 24-hour development effort, the PDX Enterprise Pharmacy System™ (EPS™) has become the industry leader in pharmacy management systems. Designed by pharmacists and continually enhanced by the nation’s largest pharmacy-focused development team, EPS is the solution used in thousands of pharmacies, including independents, regional and national chains, mail order facilities, central fill locations, specialty pharmacies, and pharmacies serving out-patient and long-term care facilities. EPS offers versatility in deployment through distributed, virtualized, or cloud environments to satisfy your infrastructure needs. EPS is fast, safe, and intuitive, helping you meet your patient’s expectations.

PDX Enterprise Pharmacy System (EPS) Details
Languages Supported
English
Product Description

EPS is the solution used in thousands of pharmacies, including independents, regional and national chains, mail order facilities, central fill locations, specialty pharmacies, and pharmacies serving out-patient and long-term care facilities.


Seller Details
Seller
PDX
Company Website
Year Founded
1985
HQ Location
Fort Worth, TX
Twitter
@PDXInc
459 Twitter followers
LinkedIn® Page
www.linkedin.com
395 employees on LinkedIn®

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PDX Enterprise Pharmacy System (EPS) Reviews

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The system does not have any standout features. It does have a function that allows you to group medication refills together, however single medications can get stuck in the ordering grouping queue with no reason for being in the queue. Allows a second address and area to create categories for patients, for example adding bubble packaging to a patients profile. Review collected by and hosted on G2.com.

What do you dislike?

The program is not very intuitive, it has a lot of queues and areas where ordered can get stuck, the order grouping queue does t even appear until a view button is clicked once in the tab. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is not an intuitive program, it has many functions but training is essential. There are many fields that are similar and requires opening tabs to get to certain note fields. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ability to create categories for patients to identify special packaging instructions that could be missed, tabs to add notes on the orders allows any communication to stay with the order no matter how many people are involved in the process. Review collected by and hosted on G2.com.

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Accounting clerk
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love the implementation of the queues in EPS. It solves a lot of problems that older version pharmacy systems lacked. Review collected by and hosted on G2.com.

What do you dislike?

There could still be improvements made to the checks of the system when filling or reversing prescriptions to prevent things like failed credits or accidental reversals. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

EPS makes filling and dispensing prescriptions very easy. The queues system allows for quick problem resolutions. Review collected by and hosted on G2.com.

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UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that a prescription goes through different queues. The queue's often very clearly describes where a prescription is in the process at a glance. Having a third party exception queue (i.e. a place to put all the prescription orders that have an insurance issue) and a call queue (whether it be calling the prescriber or the patient). Something I found extremely useful is that you can look up a patient's insurance information (search for patient eligibility). I've found this to be incredibly convenient at times.

For the most part, the system manages to get everything it needs to get done, done. I have yet to see an experienced technician or pharmacist be unable to resolve an issue using EPS - and I think that's saying something. No matter how difficult a system is to use, if it gets the job done, it's only a matter of time before it becomes a powerful tool. Review collected by and hosted on G2.com.

What do you dislike?

It's rather difficult to get a prescription to a certain part of the workflow if you're not familiar with the software. For example, reversing a prescription to me seems incredibly un-intuitive. I used to work for an independent pharmacy that used Digital RX, which is a less sophisticated system but is easier to use. In that, you can reverse an insurance claim at any point. It's easy to do "test" claims as well. EPS requires you to go through multiple steps by manipulating where the prescription is in the workflow queues. To anyone who's never used the program before, it is nearly impossible to figure this out.

In addition, with respect to the queues, I've seen more inexperienced technicians somehow get a prescription seemingly stuck in a part of the workflow, without anyone being able to figure out how to get it un-stuck. I don't know how they can make the queues easier to work with without changing the system dramatically.

Adding an insurance is unreasonably complicated. Part of it is me getting used to the system, but whenever I add an insurance, it always wants me to search for something - like for an insurance plan that is in the system. I'm forced to choose a plan that is already in the system, and many times I do not find a selection that matches my prescription card exactly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am unaware of any problems that existed prior to the implementation of EPS with the company that I work for. EPS utilizes barcodes, which I believe greatly reduces fill time and error. I've worked with older pharmacy systems that don't use them as vigorously as EPS does, and I'm not sure if I can go back to that. Review collected by and hosted on G2.com.

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Clinical Pharmacist
Hospital & Health Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like how I can actually see a hard copy scanned imagine of the prescription. I also enjoy how there are multiple checks throughout the verification process including when the prescription is in-put, when the drug is chosen, and when the prescription is verified by the pharmacist. Review collected by and hosted on G2.com.

What do you dislike?

I dislike how I have to use the mouse. It would be easier if I could only stay on the keyboard for quickness. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

One-on-one training is helpful, both with cashiers, technicians, pharmacists, as well as the on-call/agency pharmacists who come in from time to time. Because the pharmacist has the only access for many tasks, it's essential that he/she understand how to manage the system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Efficiency, decreased medication errors. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that the system is very user friendly, very easy to learn. It is much easier to override and solve TP exceptions and guides the user a lot. Review collected by and hosted on G2.com.

What do you dislike?

The texting and automated calls never work the right way, and EPS support does not know how to fix this, It is annoying to have the patient sign just to take a medication off of automatic refill. There is no way to change or delete pictures or notes once scanned or entered into the system. If a couple tablets were given no charge, it often goes unnoticed because there is not a note popping up for the next fill. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I feel like everytime they update the system, they make it more difficult to use. OTC items should not have to be rescanned everytime they are refilled in the system. I have no idea why this update was passed. It is fairly easy to understand, but any more complicated tasks can not be easily done. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

EPS helps my pharmacy to perform and distribute medications. Review collected by and hosted on G2.com.

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UP
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

EPS is a straightforward software system. It's easy for even inexperienced computer people to use. The basics are very straightforward. More of the detailed aspects can be more complicated, but the general aspects are easy. Review collected by and hosted on G2.com.

What do you dislike?

The rebilling option cannot always be used and if it can't, the process is very time consuming. Otherwise, like I said, the more detailed aspects are not that straightforward. If there is a trouble shooting issue, it is not easily resolved. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The overall process of filling a prescription is sped up with EPS. Review collected by and hosted on G2.com.

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UP
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the get next function. I also like the usability between the different windows. Review collected by and hosted on G2.com.

What do you dislike?

Most things. The billing is awful and it is not continually adaptable. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get ready for a whole different work style! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Pharmacy's can communicate with others. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Returning to stick with one click keeps life easier, transmitting billing is a lot speedier than PDX Review collected by and hosted on G2.com.

What do you dislike?

When on hand inventory is out of stock, there are a lot of patients that dont get notified about their out of stock items, and it seems like more work is piled up in seperate places when the volume of work remains the same.. Hard to take a breather because keeping piled up areas is too busy to maintain organized Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using less paper Review collected by and hosted on G2.com.

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Pharmacy Intern
Hospital & Health Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Transaction notes and adjudication notes Review collected by and hosted on G2.com.

What do you dislike?

Automation that eliminates jobs, glitches Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Overdue scripts - too long in the waiting bin Review collected by and hosted on G2.com.

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Pharmacy Intern
Retail
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

user friendly and reduces changes of error. Also I love how you can sign-in with your fingerprint. Easy. Review collected by and hosted on G2.com.

What do you dislike?

The new update has slowed down the system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is the best I have used so far Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It takes a while to get the counsels out of the queue since its very slow. Review collected by and hosted on G2.com.

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UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Evaluating prescriptions and catching errors. Personal face to face contact with clients. Ability to search the system to see on hand quanity. Electronic transfer of prescriptions. Review collected by and hosted on G2.com.

What do you dislike?

That insurance information is so broad and it's a mind game to figure it out at times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It provides other locations within the business to locate medications at another local store. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Didn't really like the system, not user friendly compared to rxConnect. To many small details to achieve a succesful script Review collected by and hosted on G2.com.

What do you dislike?

everything. I hated how it would lock me out after a few minutes of not using it. the amount of times I had to log back in was ridiculous Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

pharmacy issues such as insurance Review collected by and hosted on G2.com.

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