Definitive Healthcare Reviews & Product Details

Definitive houses a wealth of data that is beneficial for different parts of the business. They also have excellent customer service. I always get a thoughtful and pleasant response to any request I submit. One of the most valuable features is the hierarchy structure for accounts. Review collected by and hosted on G2.com.

Very few downsides, but sometimes the data isn't as up to date as other AI tools today. Review collected by and hosted on G2.com.

I like that Definitive Healthcare provides specific details on measures around restraints and seclusions, along with any reported infractions. It helps identify if a hospital is having issues with restraints, seclusions, or ED boarding at the ER with psych patients. The initial setup was very easy for me due to the simple login and user ramp up process. Review collected by and hosted on G2.com.

I wish Definitive Healthcare included non-hospital providers. Also, the tracking of territory and saved searches could be more user-friendly. Review collected by and hosted on G2.com.

I like that I can pull the number of staffed beds per hospital relevant to me. Review collected by and hosted on G2.com.

The phone numbers that are listed are often wrong or not direct dial just the headquarters, main number. Review collected by and hosted on G2.com.

They have fundamental information on most hospitals and health systems. Relatively easy to access. Review collected by and hosted on G2.com.

Contracting and their litigious nature. 3-year agreement to evaluate the value of the service and an AUTOMATIC 3-year renewal without warning. Canceling is very difficult. Even after verbally and electronically cancelling, they will send you to collections and threaten lawsuits long after your account has been terminated. Review collected by and hosted on G2.com.

Increase sales productivity and analyse data. Review collected by and hosted on G2.com.

Poor customer service and waiting period is long. Review collected by and hosted on G2.com.

a one stop shop for all the background insights and statistics on an organization. anything from financials statements, list of executives to size and affliations. i dont believe you could find this information just by googling, and if you could, it would take 10x the amount of time. the infromation is displayed in an easy to understand format. all the information stays up to date. Review collected by and hosted on G2.com.

the only downside is i wish there was even more information. The same information can not always be pulled for every organization so sometimes there are small gaps however i dont believe that is directly Definitives fault. Review collected by and hosted on G2.com.

Nothing. We had a one year contract with DH, we did not find the service valuable to our company. As a smaller company we have a limited budget for expenses like this but it was worth a year contract for us. We did not find the service to help us at all, when we wanted to cancel our contract after the year they told us we missed the window to cancel and the contract auto-renewed with an 8% increase. We were not aware of the cancellation date, but we were just a few days late nonetheless. We met with the VP who basically said he couldn't do anything to help us and it was our fault their service didn't meet our needs. Review collected by and hosted on G2.com.

Product itself did not yield the information promised, customer service was poor, they keep trying to have you train with their people even though their system is straightforward. Review collected by and hosted on G2.com.

They promise quite a bit in their sales demonstrations. Review collected by and hosted on G2.com.

Their data is clumsily arranged and difficult to manipulate. Their contracts are aggressively constructed to try to hook you into annual auto-renews and price increases. Review collected by and hosted on G2.com.

We don't like anything about it. The interface is clunky. The search methodology is complicated and unintuitive. But the real problem is we've found error rates up to 30% of lists generated requires us to spend a lot of time cleaning it. Review collected by and hosted on G2.com.

Pretty much everything. We were leary of signing a 3 year contract (required) with a service we'd never used before. When we mentioned this the sales rep said "we'll work something out if it's not what you need. We're not in the business of forcing our contracts on companies if the service isn't what they need." And yet....you guessed it...this is exactly what they've done. And I'm sure this is why they insist on 3 year contracts - no one would renew. Our Account Rep Anthony was cool, tried to help (hard to fix systemic errors in data collection). But everyone else we worked with was unhelpful. Review collected by and hosted on G2.com.

Valuable information based on claims data and affiliated practices/hospitals/health systems Review collected by and hosted on G2.com.

Unfortunately the data isn't updated in real time and I have found that the contact data many times is outdated or no longer accurate so you are better off using a company like ZoomInfo if it is contact data you intend to use Definitive for Review collected by and hosted on G2.com.