What I like best about PDQ Connect is how straightforward it is to use. It's made supporting users a lot easier, especially with people working remotely. The remote access is fast, software deployment is simple, and being able to run PowerShell without taking over someone's screen is a real time saver. The layout is easy to navigate, so I can quickly find what I need without wasting time. Overall, it's a solid tool that just makes day-to-day IT support much easier. Review collected by and hosted on G2.com.

There isn't much I dislike, but I'd like to see a few more advanced features added over time. Sometimes I'd like more reporting and automation options, and a few tasks still require using other tools. It would also be nice if the remote session connected a bit quicker on slower internet connections. Other than that, it's been reliable and does what I need it to do. Review collected by and hosted on G2.com.

I love how quick PDQ Connect is to get set up and running. The interface is intuitive and the PDQ team provided us training up front as well. The day to day operations are much faster than competing products we evaluated. You click to deploy and they deployment happens almost immediately. Even something fairly big like Microsoft updates run quickly so the speed overall is great. Automations are easy to set up and they work well. The remote support option was a nice bonus. We have used it more than anticipated as it was not a big factor in our decision. Review collected by and hosted on G2.com.

The one click remediations are great but they don't always work. Review collected by and hosted on G2.com.

I love that PDQ Connect provides reliable and powerful package deployment and upkeep for cross-platform devices like Windows and MacOS, and runs lightweight on the device. The people behind the platform are fantastic, with a background as systems admins who truly get the value of a tool like PDQ Connect for IT teams and MSP operators. The AI-powered package creator for Windows and MacOS is amazing with its detailed step-by-step control and feedback loop, making deployment super fast and incredibly effective. It's also quick to get the PDQ Connect agent deployed across the fleet and the support resources are great when needed. This platform is such a key tool for sysadmins and MSP owners, especially to quickly fend off CVEs before they become real threats. Review collected by and hosted on G2.com.

There are still some dashboard enhancements that are actively getting updated on regular, but has room for growth. There are also some user interfaces that are not easily understood about why they are there, but your onboarding specialist will get you up to speed. Review collected by and hosted on G2.com.

I like that PDQ Connect is SaaS, requiring little maintenance compared to hosting it on a server internally, where I'd need to manage and update the server itself. It's great that it works similarly to Deploy, which I've used before and recommend for Windows updates and software management. Managing software deployments, updates, and auditing for multiple remote sites and workers is easier because PDQ Connect is on the internet already with strong bandwidth; they just need WIFI. Also, I would rate it a 10 because I like the software. Review collected by and hosted on G2.com.

I'd like to have an approved software management portal so end-users can choose and install their own software without interacting with IT. I'd also like to have a deeper view of the software on the remote machine and drivers/versions. Review collected by and hosted on G2.com.

I love having Remote Desktop, Vulnerability/CVE scanning, and the traditional PDQ Deploy/Inventory all in one suite that we can easily switch between. The layout makes it very easy to switch tasks without having to have multiple apps open. It definitely saves time. The deployments and reporting (inventory) is much faster than on the on-prem traditional version, along with the remote desktop software being better than many others. Packing all three of these features into one suite for the price that other companies charge for each, is a major boon that secured my company's trust and happiness. So long as PDQ keeps their products up to date and pricing competitive, we will be long term happy customers. We were able to save thousands. Review collected by and hosted on G2.com.

The vulnerability suite could be a little more expansive. There is no central "company score" which is helpful for determining how much time to dedicate. Additionally, the reporting on vulnerabilities could use a little work. Reporting also should allow more conditions instead of limiting you to "and" or "or" or "nand" or "nor" Review collected by and hosted on G2.com.

What do you like best about PDQ Connect?

What I like best about PDQ Connect is the simplicity and visibility it provides. The real-time device overview and clean interface make it easy to quickly understand the health and status of endpoints without digging through multiple tools. It reduces guesswork and allows me to act quickly when something needs attention.

What is the most helpful about PDQ Connect?

The most helpful aspect of PDQ Connect is the ability to manage and deploy updates remotely with minimal user disruption. Being able to push software, run scripts, and troubleshoot systems without needing VPN connectivity or interrupting staff productivity has significantly improved response time and support efficiency.

What are the upsides of using PDQ Connect?

The upsides of using PDQ Connect include centralized endpoint management, real-time monitoring, simplified patching, and strong automation capabilities. It reduces manual workload, increases security posture through consistent updates, and provides clear reporting for compliance and auditing. Overall, it saves time, improves consistency, and strengthens endpoint control across the organization. Review collected by and hosted on G2.com.

I don't have any dislikes! I love all of the features that I have with PDQ Connect! Review collected by and hosted on G2.com.

PDQ Connect has been a great remote access solution for our team. The platform is intuitive, reliable, and packed with useful features that make supporting end users simple and efficient. We especially appreciate the fast connection times, easy device management, and overall streamlined user experience.

The onboarding process was also incredibly smooth. Setup was quick, the interface was easy to learn, and our team was able to get up and running with minimal training. Overall, PDQ Connect has saved us time and made remote support much easier to manage. Review collected by and hosted on G2.com.

So far, we’ve been hard-pressed to find anything to dislike about PDQ Connect. The few minor issues we’ve run into were resolved quickly, either by our onboarding specialist or by the Support Team. Both have been extremely helpful, and they’ve been very responsive to what we needed. Review collected by and hosted on G2.com.

The inventory, reporting, and scanning feature of PDQ work very well. You can get detailed information on literally anything on your connected machines. The Scanner function lets you pull in specific data that is relevant to you, and catalog that for your whole organization. You can then run reports off of the data you collect, specifying the exact info your want in the output. In my experience, this reporting and inventory function is better than similar products like SCCM and Intune. Those platforms make inventory and reporting more difficult than it should be.

Deploy software from PDQ is very fast as well compared to other MDM and RMM solutions.

The interface of PDQ is very simple and clean. It doesn't take long to figure out what the categories do and how the system works. Review collected by and hosted on G2.com.

Groups and collections are really just saved filters. This sometimes makes it hard to configure a collection of machines dynamically.

You can't deploy to the All machines group that exists in PDQ. This is strange since it should just be a usable group.

Some of the built in PDQ apps and groups do not work correctly. They will throw errors when trying to deploy software, but if you make the group yourself it works fine. The problem is that it will not stay up to date in the same way as the predefined group normally would.

You seemingly can't adjust scanner times, reporting times, or automations frequency.

Documentation and support is a bit unprofessional at times. Review collected by and hosted on G2.com.

PDQ Connect provides us with a great oversight of our Estate, covering lots of different areas; Online Availability, Vulnerability reports and remediation, as well as being able to remotely deploy Software with ease.

It deploys very easily from MS InTune, meaning we do not have to manually deploy it or have an on-prem push for the software, so onboarding new devices is super easy.

The Platform itself is easy to use, easy on the eye and very intuitive.

The Price Point is just right for all of the features that are available, especially for the speed of setup, deployment and ongoing management of our estate. Review collected by and hosted on G2.com.

There isn't anything that I dislike about PDQ Connect. It's a fabulous tool! Review collected by and hosted on G2.com.

What I like most about PDQ Connect is how flexible it is. It lets our team write scripts to cover functions that aren’t built in, which adds a lot of value for us. Scanning across all of our machines has been smooth, and I also like that I can use PowerShell to scan devices as well. The tier we chose includes built-in vulnerability management, and it can automatically remediate issues when patches are available. On top of that, the initial setup with PDQ Connect was very easy, which is a definite plus. Review collected by and hosted on G2.com.

There is not a lot that we dislike our biggest issue right now is our security software will sometimes block deployment of their remote support package and it won’t catch up and try again for about an hour sometimes. Review collected by and hosted on G2.com.