The system houses banking and ID data securely. Review collected by and hosted on G2.com.

The software is not designed properly.

It tries to gather the vendor's bank account information BEFORE the bank address which means that the system defaults to asking for a US Bank Account Routing Number. Foreign vendors are confused since they only have SWIFT Codes. The system asks for the Bank Address AFTERWARDS which then triggers the prior module to request a SWIFT code instead of a routing number.

I am so tired of answering this same question from our foreign vendors. Clearly the system was only designed for use with US vendors with routing numbers. The modification to allow for the payment of foreign vendors was an afterthought and not properly handled.

The customer support is terrible if not non-existent. Here is the response I received when I contacted customer support:

Dear Jennifer,

Reviewing the information provided, PaymentWorks Support cannot advise on how a vendor should receive payment when registering with the payer, this would be at the discretion of the procurement team.

We recommend reaching out to your procurement team for further information regarding this inquiry as PaymentWorks cannot advise.

I will be sending emails to customer support every day until they address the issue. Review collected by and hosted on G2.com.

Payment works helps with getting you paid by your vendors Review collected by and hosted on G2.com.

I have not encountered any downsides to using this product Review collected by and hosted on G2.com.

PaymentWorks' standardized process, supplier-managed data, and the ability to include documentation to validate and authenticate supplier tax and banking information are critical to ensuring our records can be trusted to meet internal audit requirements and ensure my Finance teams can process payments timely and accurately. Its customizable compliance feature ensures our suppliers meet our targeted sanction list monitoring. Review collected by and hosted on G2.com.

The non-US bank verification functionality, user interface (UI), and ERP integration need improvement. ERP integration should be enhanced (or connectors should be established) so invitations can originate from the organization/payee and not from PaymentWorks to reduce the perception that the invitation is spam or a phishing attempt. The UI needs to support multiple languages to accommodate non-English suppliers. The payer UI should also be optimized to reduce vertical scrolling, making the supplier information review process more efficient. PaymentWorks has an opportunity to be an industry leader in solving non-US bank verification to obtain "Verified" status consistently. Review collected by and hosted on G2.com.

PaymentWorks eliminates manual verifications when setting up new suppliers, allowing employees time for other responsibilities. Review collected by and hosted on G2.com.

There is no way to reach out to PaymentWorks support by phone - only by submitting a support ticket. Review collected by and hosted on G2.com.

PaymentWorks has proven to be an invaluable tool, not only saving us a significant amount of time but also greatly satisfying our vendors. As a decentralized city operation with limited staff in the Finance department, the role of PaymentWorks cannot be overstated. This platform has provided us with the essential means to efficiently authenticate bank accounts for every transaction, a task that would be daunting without its assistance.

One of the standout advantages is the expeditious payment processing that PaymentWorks facilitates in comparison to the traditional method of sending out checks via mail. The accelerated pace at which payments are now executed has garnered positive feedback from our vendors, who appreciate the notably quicker turnaround time. In essence, PaymentWorks has brought about a seamless synergy between time efficiency and vendor satisfaction, playing a crucial role in optimizing our financial operations. Review collected by and hosted on G2.com.

The current invoice file uploading process lacks the necessary flexibility, presenting a couple of noteworthy challenges. Firstly, it requires us to make modifications to the SSRS report, specifically to consolidate purchase order and contract numbers. Moreover, the system's inability to properly identify negative invoices is another issue. This results in the cumbersome task of manually merging invoices in order to rectify this limitation. Streamlining these aspects of the invoice upload process would undoubtedly enhance the overall efficiency and user experience. Review collected by and hosted on G2.com.

The supplier data verification services are accurate and quick. Review collected by and hosted on G2.com.

The lack of registration form setup options and customizations. The lack of reporting options. The difficulty interacting with foreign suppliers. The lack of transparency around supplier risk rankings. Review collected by and hosted on G2.com.