I really appreciate Paradigm's great customer service; their team ensures I thoroughly understand all authorizations and how to input them into my CRM system, which is crucial for pulling invoices correctly. Their responsiveness is outstanding, as they answer my calls or return them within the same business day, which makes me feel valued and supported. They even go the extra mile by calling to make sure everything is going smoothly on my end, which shows their dedication to customer satisfaction. Additionally, the implementation of Paradigm was smooth and completed on time, which made the initial transition a breeze. The training provided is effective, ensuring that I am comfortable and proficient in using the software for VA invoice processing to Optum. Overall, Paradigm's combination of customer service, training, and timely implementation makes the experience seamless and dependable. Review collected by and hosted on G2.com.

I have no problems with Paradigm at this time Review collected by and hosted on G2.com.

I have found everyone in the organization to be extremely helpful, and the response is always prompt. The long-term relationship with Paradigm, spanning several years, underscores their reliability and performance. Even in the areas where I may not have excelled, Paradigm has consistently delivered very well. I've never encountered any difficulty with the initial setup, and their assistance during re-certification processes has been invaluable. Their support in dealing with the administrative aspects of payments occasionally has always been effective, making sure that any issues are promptly resolved. Overall, my experience with Paradigm has been one of consistent help and effectiveness. Review collected by and hosted on G2.com.

Occasionally, I've encountered minor administrative issues with Paradigm. However, these issues are typically resolved with a simple phone call. Review collected by and hosted on G2.com.

I appreciate how Paradigm ensures that everything is submitted correctly for our VA billing processes, eliminating the worry of whether tasks are completed properly. If any issues arise and claims are sent back, they promptly inform us, and we can collaboratively resolve the issues. I love the fact that if I have any questions or concerns, Paradigm's team is quick to respond and provides assistance, which builds a sense of reliability and support. I am particularly impressed with the ease of the initial setup for our team, which speaks to the product's usability. This combination of reliable functionality, supportive customer service, and user-friendly setup makes me confident in recommending Paradigm to others, which I would rate a 10 out of 10 in terms of likelihood to recommend. Review collected by and hosted on G2.com.

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I love how Paradigm handles my VA billing efficiently, processing my billing spreadsheet seamlessly and coordinating with TriWest for payments. I appreciate the simplicity and clarity of the process, making it straightforward and stress-free. The customer service provided by Briguette Martinez, my representative, is exceptional—she is both professional and supportive, always ready to answer any questions I have regarding the payment process. The ease of the initial setup was impressive, and I've never encountered any issues, which demonstrates the reliability and competency of the service. I am highly confident in recommending Paradigm to others, as evidenced by my perfect rating of 10. Review collected by and hosted on G2.com.

There is nothing to dislike - I like everything about Paradigm Review collected by and hosted on G2.com.

I appreciate how Paradigm efficiently manages all of my medical billing issues by directly contacting insurance companies and handling the complete billing process. They integrate seamlessly with my software, taking care of all scheduling aspects, including accounting for shifts and hours worked, and ultimately posting payments for the invoices. This comprehensive coverage streamlines my administrative tasks, allowing me to focus on other essential areas of my practice. The initial setup is also very easy, enhancing the overall user experience. I am very pleased with Paradigm and would rate it highly enough to recommend it to others. Review collected by and hosted on G2.com.

Unable to deactivate clients in the portal. Need to ask the support team to do it. Review collected by and hosted on G2.com.

Paradigm has been a pleasure to work with. The team is knowledgeable, responds promptly, and is dedicated to resolving issues thoroughly until they are fully addressed. Review collected by and hosted on G2.com.

We previously experienced some disconnect between departments. However, this issue appears to have been addressed recently, as having a single account manager who advocates for our needs has helped improve communication. Review collected by and hosted on G2.com.

Uploading the transaction detail for each of my staffs visits with Veteran's makes processing claims with Optum much easier. I am always able to determine where my claims stands and when to expect payment. Review collected by and hosted on G2.com.

We have had frequent account manager changes. At times they have not alway communicated that our manager has changed until I try to reach out to the contact person I have been dealing with and they are no longer there. Review collected by and hosted on G2.com.

I really appreciate Paradigm's attentiveness to expiration dates, which significantly aids in staying up-to-date with authorizations. The on-time billing feature is also a major highlight for me, as it ensures that all financial processes are efficient and prompt. Additionally, I find the initial setup of Paradigm to be very easy, which made the transition to using the software smooth and hassle-free. Review collected by and hosted on G2.com.

I am concerned that Paradigm doesn't notify me when a client is not being billed for reasons that I might not be aware of. This gap in communication can lead to issues with managing client accounts effectively. Review collected by and hosted on G2.com.

I appreciate Paradigm's great support and quick responses, which make dealing with any issues much more manageable and stress-free. The representatives are always very nice, which adds to a positive experience while using the software. Additionally, I value the ease of management that Paradigm offers, significantly simplifying my workflow and enhancing efficiency. My overall satisfaction with the product is reflected in my willingness to highly recommend it to others, as indicated by my likelihood to recommend score of 10. Review collected by and hosted on G2.com.

Everything is going great! Review collected by and hosted on G2.com.