# Paddle Retain Reviews **Vendor:** Paddle **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.8/5.0 **Total Reviews:** 10 ## About Paddle Retain Paddle Retain (formerly ProfitWell Retain) is the best-in-class churn software that helps subscription companies reduce churn and improve customer retention, automatically. Sellers choose Paddle Retain because it is fully localized, completely white-labeled, and our churn programs are based on millions of data points collected over thousands of transactions. Product overview: - Tactical card retries - Increase payment acceptance rates with optmized retry logic - Payment recovery notifications - Deliver a seamless experience when asking customers to update their payment details - Pre-dunning - Get customers to update payment details before payment is due - Term optimization - Upsell users on longer term plans to increase customer lifetime value - Cancellation flows - Personalized cancellation experiences that aim to retain a customer and collect robust insights We integrate with all leading billing and subscription management providers on the market. Set it up once and we'll handle everything in the background, with no additional work on your behalf. ## Paddle Retain Reviews ### 1. My experience with ProfitWell Retain **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto N. | IT Support Technician, Utilities, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Paddle Retain?** It suits well for non techies like myself. All I had to do was read the documentation once. It was so easy to understand that I knew exactly what I had to do afterwards. **What do you dislike about Paddle Retain?** They are not clear about what data they collect about us in their terms and conditions. It is concerning for us. We've also contacted ProfitWell Retain support team in this regart but we haven't got any satisfying response yet. **What problems is Paddle Retain solving and how is that benefiting you?** ProfitWell Retain prevents our customers from leaving us by providing valuable information about their behaviour and we can tailor our product to their needs. It's a win-win for both. ### 2. Powerful Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Abhijeetsingh G. | Government Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Paddle Retain?** ProfitWell Retain is a solution for managing recurring subscriptions. we havent encountered any dissatisfaction. Its worth mentioning that occasionally the data may not align perfectly.. Overall our experience is positive. **What do you dislike about Paddle Retain?** The resolution process for failed payment churn could be more efficient.The analytics and customer segmentation tools are advantageous updating payment information through the app/dashboard. **What problems is Paddle Retain solving and how is that benefiting you?** ProfitWell Retain the challenge of customer churn by identifying, at risk users. The dedicated support provided by ProfitWell has truly made a difference in our operations. ### 3. Easy-to-use interface **Rating:** 4.5/5.0 stars **Reviewed by:** John R. | Founder, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Paddle Retain?** One of the benefits of ProfitWell Retain is its easy-to-use interface. The software is designed to be user-friendly, with a simple and intuitive interface that makes it easy to navigate and use. This has been helpful for us as we don't have a dedicated retention team, as it enables us to manage our retention efforts more effectively. **What do you dislike about Paddle Retain?** We use Stripe and it's not quite the same numbers which can be frustrating as you tie in the data from them. **What problems is Paddle Retain solving and how is that benefiting you?** ProfitWell Retain is a powerful tool for businesses looking to improve their subscription retention rates. ### 4. Great set of tools for churn and revenue optimization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Paddle Retain?** Super easy setup for term optimization, meaning trying to convert monthly users to annual. **What do you dislike about Paddle Retain?** I didn't like the fact that it's impossible to edit the emails through the platform, instead it needed to go through the Profitwell team. **What problems is Paddle Retain solving and how is that benefiting you?** 2 main problems: 1. Delinquent churn: Profitwell REtain allows us to automatically emails the users that their payment method is no longer valid and have them update their details. 2. Term optimization: trying to convert monthly users to annual. ### 5. Awesome service! Easier than I expected to setup **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler P. | Chief Growth Officer - WPMU DEV, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Paddle Retain?** The transparency of the service itself and the awesome support! First off, our account exec, Leo, was extremely quick to reply on any questions I had and checked in regularly throughout the trial - I was never worried about lack of support. I have to give a shoutout to Alex as well who helped out with a bunch of more technical concerns I had in regards to recent changes we had made and how those would impact the Retain trial. Both Leo and Alex made the decision to continue with Retain easy! Not to mention, it's a great service for recovering failed payment churn and incredibly easy to setup. We had plans to implement similar strategies to what Retain uses, but we had higher priority projects on the go and who knows how long it would have taken to get to it - going with Retain meant we could take advantage of their optimized strategies immediately and save ourselves the development time. **What do you dislike about Paddle Retain?** I don't have any dislikes to mention so far. **What problems is Paddle Retain solving and how is that benefiting you?** We noticed that our failed payment churn wasn't great, and that is exactly what Retain resolves! ### 6. ProfitWell & My POC Leo Deliver Results. Period. **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce M. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2020 **What do you like best about Paddle Retain?** The fact that ProfitWell automates custom emails to my clients that have a failed payment with a link to add their new card. This saves my team hours every week from chasing down clients. My account manager, Leo, has also been extremely valuable making sure we are utilizing ProfitWell for maximum efficiency. **What do you dislike about Paddle Retain?** Nothing. Great solution for monthly reoccurring subscription companies. **Recommendations to others considering Paddle Retain:** If you have an issue collecting failed payments, give ProfitWell a call. **What problems is Paddle Retain solving and how is that benefiting you?** Sending automated follow up email to clients who have failed payments and auto collecting payment from them without my team having to lift a finger. ### 7. Top tool in my revenue stack **Rating:** 5.0/5.0 stars **Reviewed by:** Mathieu S. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2020 **What do you like best about Paddle Retain?** Leo Dassa. He introduced me to Retain 💪 **What do you dislike about Paddle Retain?** I dislike literally nothing about Retain **What problems is Paddle Retain solving and how is that benefiting you?** Before Retain, AR was really starting to pile up and all outreach to customers for failed payment was a pretty manual thing. Where we did automate stuff, the user experience wasn't great. Retain's user experience is more thought out than what we'd have created on our own, it saved me precious dev time, and keeps working every single month. ### 8. Great tool with incredible resources! **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Paddle Retain?** The product makes my live easier and provides insightful reporting and analytics to help me measure our success! I also loved working with their team, awesome experience. **What do you dislike about Paddle Retain?** The data does not always allign perfectly but this is mainly due to issues with our subscription management tool and only requires a quick comparison. **Recommendations to others considering Paddle Retain:** Definitely sign up Profitwells free analytics and and take advantage of their 1 month trial! **What problems is Paddle Retain solving and how is that benefiting you?** That retain test andimproves our failed payment emails and smart retries based on industry level data helping us decrease involuntary churn and gives us the reporting to prove it. ### 9. Excellent Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Rukhsora R. | Director of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2020 **What do you like best about Paddle Retain?** I like the customer service. I always know that I have support that I needed. Leo Dassa is our an account executive, and I really do appreciate all his help, from setting up our account so quickly, and supporting us in our up and down moments. I think Leo was the main reason why we sign up with Profit Well:) Thank you so much Leo:) **What do you dislike about Paddle Retain?** So far, all offered services are excellent! **What problems is Paddle Retain solving and how is that benefiting you?** We had problems with Failed transactions that was a cause of high churn. One of the benefits is simplicity of the product, where user can enter updated payment info simply without log in to the app/dashboard. ### 10. Excellent Business, Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Matt B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about Paddle Retain?** I've greatly enjoyed the access I feel to the CEO's churn reduction expertise through great interactive webinars as well as the one on one support with our rep. Their analysis systems have also been very strong and we feel that we have experts with us to reduce our churn rates. **What do you dislike about Paddle Retain?** We've yet to make a lot of progress on what we've already been doing, however they have offered us several new ideas to try. **What problems is Paddle Retain solving and how is that benefiting you?** We are keeping customers from quitting due to payment issues. We also are getting solid tools to analyze and segment our customers we've never had access to before. - [View Paddle Retain pricing details and edition comparison](https://www.g2.com/products/paddle-retain/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A55%3A34+-0500&secure%5Bsession_id%5D=1b3531b8-126b-4b11-8b27-24eed2cebb0e&secure%5Btoken%5D=e08446a391dd61bf32acc15965129f08a66271e1cb8e34d5322d40fa849d9187&format=llm_user) ## Paddle Retain Features **Platform** - Health Score - Customer Profiles - Notifications **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Predictions** - Service Quality Assurance - Analytics - Revenue Impact - Artificial Intelligence - Sentiment - Retention **Generative AI** - AI Text Generation - AI Text Summarization ## Top Paddle Retain Alternatives - [Elfsight](https://www.g2.com/products/elfsight/reviews) - 4.8/5.0 (880 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,648 reviews)