OwnerRez Reviews & Product Details

Experience the difference of “Elite.” OwnerRez is internationally recognized as a leader in the vacation rental industry for channel management, CRM, PM, accounting, messaging, and websites. Integrate with all major vacation rental channels to seamlessly sync availability, rates, rules, and listing content. Get your own modern fast website, process payments directly, manage inquiries, communication, and guest checkout with e-sign renter agreements.

Seller

OwnerRez

Discussions

OwnerRez Community

Languages Supported

English

Overview by

Pricing

Pricing provided by OwnerRez.

Small user

$40.00

Per Month

Medium user

$80.00

Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 23 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

G2 reviews are authentic and verified.

Here's how.

Rebecca B.

Owner

Small-Business (50 or fewer emp.)

7/22/2020

"Fantastic"

5/5

What do you like best about OwnerRez?

OwnerRez software is incredibly easy it is to integrate with a website. Thanks to this software, my guests can check availability, get quotes, book, and check reviews collected from several sights and right on my website. I've never had an issue with my website not performing correctly or with incorrect information being presented to my guests.

For those who are curious about what the guest interface looks like on a self-built website take a look at TheRedwoodRetreat.com. All dynamic information on this website is provided through and controlled by my OwnerRez account. I have only the most basic layman's knowledge of web design, software interface and computer technology in general, yet I was able to build my own website through which guests can book directly with me.

Beyond supporting website integration, OwnerRez has flexibility in almost all aspects of control, from rates and length of stay to seasonality and custom integrations with commercial booking sites such as Airbnb and VRBO. Their custom e-mail templates offer endless possibilities for creating great guest interactions, notifying third parties. I even use them to send myself reminders to give guests special offers when there are short gaps in my calendar.

OwnerRez is constantly making improvements to adapt to the ever-changing vacation rental marketplace. Their help articles and customer support are insightful and provide step-by-step processes for some of the more complicated aspects of set-up. Review collected by and hosted on G2.com.

What do you dislike about OwnerRez?

There are still more features on OwnerRez than I actually use. This is not a 'con', but it is critically important to take the time to understand how you are supposed to do what you are trying to do when using OwnerRez. The vast flexibility of the program means there is plenty of room for user error. In most cases a warning will present if you create a clear conflict. But if you make an error in your rates and don't catch it, you may be giving a lucky guest a great deal without knowing it.

OwnerRez has done a great job of providing well written, easy to follow help articles. My technique for making sure I don't create problems for myself is to search the help archive for articles regarding what-ever it is I want to do and read them carefully before diving into my project.

There is one area I'd like to see improved: Currently the financial reports provide great information and flexibility. However, they have no way to capture the credit card processing fee's I pay through my merchant account. Providing an integration with merchant accounts which allows credit card processing fees to be captured would bring this area of reporting up to the outstanding standard OwnerRez has already set. Review collected by and hosted on G2.com.

What problems is OwnerRez solving and how is that benefiting you?

A little over a year before VRBO was purchased by Expedia I had ventured into the vacation rental market with just one property. At that time 95% of my bookings came via VRBO, with the remaining 5% coming from Airbnb. The first year was very good. When ownership of VRBO transferred, my business dropped by nearly 70% and customer support became essentially non-existent. In my frustration with being subject to the whim of large corporations, I was determined to create a simple way for guests to book directly with me. I knew this would mean I needed a way to manage my calendar, present rates and allow online booking. For nearly a week I researched various vacation rental management platforms before deciding OwnerRez was the best fit.

OwnerRez was fantastic, they gave me all kinds of tips on how to build my website, how to set-up a merchant account and how to configure OwnerRez to accurately reflect my intentions. Since onboarding with them I have watched them continually improve their platform, adding more capabilities, simplifying processes and generally adapting to the evolving vacation rental marketplace. Through it all, their interface has remained about the same and their amazing customer support hasn't changed a bit.

Thanks to OwnerRez, my vacation rental is no longer dependent on large booking sites, though I do still take bookings via Airbnb and VRBO. More than 50% of my business comes directly through my website.

I cannot recommend OwnerRez highly enough! Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

8/31/2020

"Best thing I have done for my business"

5/5

What do you like best about OwnerRez?

The way it improved my every day life by making everything easier and the way I have been able to expand the complexity of my business by relying on OwnerRez Review collected by and hosted on G2.com.

What do you dislike about OwnerRez?

The onboarding was complex, I should have paid for the concierge service Review collected by and hosted on G2.com.

Recommendations to others considering OwnerRez:

Do it! Review collected by and hosted on G2.com.

What problems is OwnerRez solving and how is that benefiting you?

I started with OwnerRez because I wanted reliable calendar syncing as I expanded my business. This has worked perfectly for me & I also love the ‘app’ on my phone, each properly is color coded on the calendar and I love being able to clearly see, even when out & about, which dates are booked by which guest at which property. But even better are the features I did not even realize I was missing:

*Templated communications send automatically with triggers

*API was added in early 2020 mainly because I wanted all the guest info come over automatically so the triggers could work properly, but then VRBO had their crazy year of double damage deposit deductions and not paying hosts for weeks after the guests had stayed. I was eminently grateful that I was collecting the VRBO CCs myself.

*The emails I send through OR allow me to see if the guest has opened them

*The rental agreement is sent automatically via triggers and connects with an e-signature set up that is included in the OR fees I pay, no add on e-sign fees

*I can send an automatic email to AirBnB guests requesting a real email address so I can remain in contact in the future

*There is the ability to see and utilize the AirBnB messaging via OR’s CRM function

*All property set up, photos, listings etc. is done on OR, so one set up goes to VRBO/ABB, and the same with edits, updates, etc. You can set pricing differentials between the sites, but otherwise the pricing updates also goes out automatically

*Having OR has allowed me to get very complex with listing options and combinations of homes grouped as one listing.

*Emails to remind me and the cleaner that guests are arriving and departing set up via FollowUpThen

*Widgits- I have a booking and calendar widget on my personal website, no need to update manually. All rates are set on the OR platform, with a plethora of options for differing seasons/taxes/holiday rates, etc.

*Travel insurance option, I have this shown to all guests, so they are forced to at least consider it

*Doorlocks, my locking code is updated to RemoteLock automatically with each booking, sweet.

*Customer Service, the guys are remarkably responsive and always improving things. Review collected by and hosted on G2.com.

Carrie Y.

Owner

Small-Business (50 or fewer emp.)

7/20/2020

"Amazing Time Saving Tool Makes It Super Easy to Manage Our Short Term Vacation Rental Home"

5/5

What do you like best about OwnerRez?

The OwnerRez tool is a HUGE time saver for us as it helps to automate, track and communicate with all our guests, both direct bookings and OTA bookings. We especially love how well it keeps our availability calendar synced across the four different OTA websites that we use to market our vacation rental home. We also love the reusable e-mail templates and triggers that make it easy to automate our communications while still personalizing them through special merge fields. Review collected by and hosted on G2.com.

What do you dislike about OwnerRez?

Nothing. We have been very satisfied with the OwnerRez tool. Review collected by and hosted on G2.com.

Recommendations to others considering OwnerRez:

Whether you own one vacation rental home or several, Owner Rez will be a huge time saver for you. Review collected by and hosted on G2.com.

What problems is OwnerRez solving and how is that benefiting you?

We own one short term vacation rental home in Orlando, Florida. For the past year, we've been using OwnerRez and are super impressed with this outstanding tool for managing all of the details for our bookings. Their customer service is top notch and always very quick to respond to our questions or concerns.

We have our own website for direct bookings and use OwnerRez widgets to display our availability and manage the booking process including payment processing and guest communications. We love how it's also integrated with many of the popular online travel agencies. We currently use it to sync our availability and manage incoming bookings from AirBnB, Booking.com and Homeaway/Vrb. We highly recommend OwnerRez and thankful we found them! Review collected by and hosted on G2.com.

Joni B.

Small-Business (50 or fewer emp.)

1/30/2020

"Best. Software. EVER!! Makes life so much easier!"

5/5

What do you like best about OwnerRez?

I LOVE absolutely everything about this software! It does SO MUCH, and although it takes some learning to tweak it into what works for best for each individual's needs, I have found it VERY user-friendly and whenever I get stuck on something, the support team is fantastic and responds quickly! I had one property that I had done for me through their set up option and then I did the second on my own, both options are great! I cannot recommend this product enough! Review collected by and hosted on G2.com.

What do you dislike about OwnerRez?

I don't dislike anything at all! I love everything! I honestly couldn't find anything I dislike if I had to! Everytime I figure out another aspect of the system, I love it that much more! Review collected by and hosted on G2.com.

Recommendations to others considering OwnerRez:

I wish I would have gotten this LONG ago!!! I wish I would have started with this 4 years ago when we purchased our first unit and had it from the get-go instead of just winging it. Work smarter, not harder is a true thing! The amount of auto-everything is the best thing since sliced bread! And the customer service is fabulous, taking out any user frustration I happen upon! Review collected by and hosted on G2.com.

What problems is OwnerRez solving and how is that benefiting you?

Making my vacation rentals run SO MUCH smoother! Takes out the need for me to have to manually do every step. This system is the best for auto everything! Being super OCD when it comes to details, this system is my new best friend! It covers all the bases, even bases I never considered! Review collected by and hosted on G2.com.

Paul M.

Owner

Small-Business (50 or fewer emp.)

1/5/2020

"Works well"

5/5

What do you like best about OwnerRez?

For us, OR worked with all our parts. Some other channel managers didn't. It also did not charge a lump sum to set up. The calendar is nice, the rules work well too. There are ways around non API channels, so they can be included. Tech support is great. I've come to know the people there as I've had lots of questions. Review collected by and hosted on G2.com.

What do you dislike about OwnerRez?

It's a lot to learn, especially if you are new to this tech. There may be easier programs out there, but in the end you need to learn how Channel Managers work. At times, we just wanted to reduce our channels or give up entirely, but Ken at tech support was always quick with an answer. Review collected by and hosted on G2.com.

Recommendations to others considering OwnerRez:

Channel Manager software is a must if you have multiple properties. The trick is to find the software that works with what you are using. In our case, OR worked with our dynamic pricing software and with our channels. A lot of other software programs didn't, or offered us things we didn't need. Do your homework by deciding what you need and then find the software that works for you. For us, it took a few tries, but we found our solution with OR. Review collected by and hosted on G2.com.

What problems is OwnerRez solving and how is that benefiting you?

Again, lots to learn managing multiple properties on multiple channels, but OR makes it work. We can bump certain channels up when we have enough reviews, and drop prices on other channels when we are new to that channel. We are still learning what can be done with this software. So far, they haven't disappointed us. Review collected by and hosted on G2.com.

Brian T.

Chief Executive Officer

Small-Business (50 or fewer emp.)

2/24/2020

"Powerful software, good support at the lowest price in the industry."

5/5

What do you like best about OwnerRez?

I love the API integration with Airbnb, VRBO/Homeaway and Booking.com. their reports are also very dynamic. Best of all is they are constantly listening to their customers and pushing out valuable updates/features. Great for our small business. Review collected by and hosted on G2.com.

What do you dislike about OwnerRez?

I really don't like the owner statement. Mostly because they don't have a trust accounting system. I heard they are working on one, however, which I would love to use. Review collected by and hosted on G2.com.

Dolly P.

Owner

Small-Business (50 or fewer emp.)

7/20/2020

"Game Changer"

5/5

What do you like best about OwnerRez?

I love everything about OwnerRez. Love having my calendars and reviews synced into one program and I especially love the reporting features. Their customer service is the best. Very responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about OwnerRez?

I like everything about OwnerRez........ Review collected by and hosted on G2.com.

Todd T.

Business Development

Government Administration

Small-Business (50 or fewer emp.)

3/27/2019

"So Happy!"

5/5

What do you like best about OwnerRez?

I honestly cannot say enough good things about OwnerRez as both a software and as a company. Having been in business for many years in both the technology and manufacturing realms and now in vacation rental management, I have a real appreciation for quality customer service. The service and technical support offered by this company truly sets the bar for others. I continue to be blown away at the speed and thoroughness of their responses even at late hours, on weekends… you name it! Now the software – just WOW! OwnerRez has saved our company so much time and energy. From calendar syncing, guest communication, automated emails, an amazing variety of reports, integration with other platforms (VRBO, Airbnb, Booking.com, QuickBooks), etc. – I could not imagine functioning without it. Best of all – the hosted application is fast! In addition, the website hosting gives us an all-in-one solution to be able to see everything that is happening from one place and share that with our customers. It even works on your mobile phone! I could go on and on – but you get the idea – I love this software and more importantly – the company and service behind it! Review collected by and hosted on G2.com.

What do you dislike about OwnerRez?

If would have to make something up to have anything here. Truly nothing! Review collected by and hosted on G2.com.

Recommendations to others considering OwnerRez:

Take the time to set it up. We started using it to just sync calendars and didn't use the rest of the fantastic tools! Once we started using everything, we realized how much time we wasted by NOT using the software to its fullest potential. Review collected by and hosted on G2.com.

What problems is OwnerRez solving and how is that benefiting you?

Calendar management across different platforms, guest contacts, arrival instructions, website, owners statements, financial syncing with Quickbooks... what am I NOT solving with OwnerRez? Review collected by and hosted on G2.com.

Alice S.

Small-Business (50 or fewer emp.)

1/27/2018

"Best Business Purchase since we acquired our website! "

5/5

What do you like best about OwnerRez?

Process is intuitive, screens are graphically clean, customer service is very responsive. You never feel abandoned and stuck. Review collected by and hosted on G2.com.

What do you dislike about OwnerRez?

Nothing to dislike! I would be making something up! Review collected by and hosted on G2.com.

Recommendations to others considering OwnerRez:

Perfect for accommodation that wants to start easy, and grow into more features. Its all there. Review collected by and hosted on G2.com.

What problems is OwnerRez solving and how is that benefiting you?

I am a sole proprietor, and my time is valuable. Our paper calendar and excel system was costing me time and was becoming confusing. I was worried about a double-booking (every innkeeper's nightmare). Since using OwnerRez, I've "found" about 10 hours a week. The "book it now" button makes it easy for folks to make a reservation, so we've seen an increase in bookings. Review collected by and hosted on G2.com.