I love having very good customer service from Owner.com. If I need any bugs fixed on the software or the menu, they get it done within 24 hours, and they're very professional. I appreciate how this makes my business run more smoothly and saves me time. The quick response time gives me reliability and confidence that my customers will have a good experience with the online ordering. The online ordering team is very professional, easy to work with, and genuinely cares about the success of my business. The onboarding was amazing; it was very quick and easy. Review collected by and hosted on G2.com.

So the payment system is Stripe and they take a long time to deposit the money in your bank account. I've had issues with them and it's been very stressful. That's the only bad thing about this company. Is Stripe their payment processing system. They owe me a big apology. Instead of depositing money on a Monday, they deposit my money on a Wednesday and there's no phone number to reach and talk to them. It's very inconvenient to work with them Review collected by and hosted on G2.com.

What I like best about Owner.com is that it feels built for independent restaurant owners who need more than just an online ordering link. It brings together our website, direct online ordering, customer data, loyalty, marketing tools, SEO support, and now POS into one connected system.

The biggest upside is control. Instead of relying so heavily on third-party delivery platforms, Owner helps us bring customers back into our own ecosystem, capture customer information, and build repeat business directly. That is extremely valuable for a small restaurant.

I also appreciate how responsive the team has been. They listen to feedback, take the business seriously, and seem genuinely focused on helping restaurants grow, not just selling software. For us, Owner.com feels more like a growth partner than a typical vendor. Review collected by and hosted on G2.com.

There honestly is not much I dislike about Owner.com. The only downsides I have experienced are minor customization limitations as the platform continues to grow. For example, I would love even more control over certain website and SEO page details, automated page imagery, and some deeper design-level customization.

That said, these are not major problems. They are more fine-tuning items. The upside of Owner.com far outweighs the minor limitations. What I really appreciate is that Owner seems to be actively working with small owner/operators like us to understand what independent restaurants actually need. They listen to feedback, continue improving the platform, and have already rolled out meaningful updates that make a difference.

For us, the small customization limitations are worth it because the bigger value is having one connected system that helps an independent restaurant grow, retain customers, improve direct ordering, use customer data, strengthen marketing, and rely less on third-party platforms. Review collected by and hosted on G2.com.

What I like most about Owner is that it helps us manage our online presence in one place. The platform has helped with our website, our visibility on Google, and staying connected with customers. As a small business owner, having those tools together makes things easier to manage and saves time. Review collected by and hosted on G2.com.

My biggest frustration has been the limited integration with Toast. I don’t feel that the limitations of the integration were clearly communicated during the sales and onboarding process. Had I been given a more complete picture of what the integration could and could not do, I would have had more realistic expectations from the start. I would encourage greater transparency around integration capabilities so businesses can make fully informed decisions. Review collected by and hosted on G2.com.

The most helpful thing about it are the people. Brittney and Juliana were very nice, attentive, and helpful in getting set up. What I like best about Owner.com is the entire platform- the website hosting, SEO, online ordering, and all the backend tools are incredible. Review collected by and hosted on G2.com.

I dislike the website they initially built me. I had to re-do basically everything on my own but that is OK. After being launched, I can honestly say the only thing I do not like so far is that once I've launched it's been a little bit hard getting help to fix certain things with the site. Review collected by and hosted on G2.com.

I am still new to owner.com. I have Onboarded with 4 different platforms but owner.com was by far the easiest and quickest. The rep met with me online earlier than the time expected so that he can work on setting up my restaurant. We spoke on Friday so I was expecting owner to take about 2 weeks for set up (which was the usual timeframe for other platforms), he worked over the weekend to get my menu and new website up the following Tuesday. I was also impressed with the flexible price structure. Owner is charging small monthly fees with percentage of revenue while we are still new. I was impressed overall and it's been a great experience thus far. Review collected by and hosted on G2.com.

There isn't much I dislike so far but I do need to reach out to customer support for a small glitch on the app regarding our menu item. Review collected by and hosted on G2.com.

What I appreciate most about Owner.com is how effortlessly it brings online ordering, marketing, and customer engagement together in one streamlined platform. Instead of managing multiple tools, everything lives in one place, which makes daily operations smoother and far less time‑consuming. The marketing features make it easy to drive repeat business, and the analytics provide clear, actionable insights that help increase revenue with confidence.

The platform is intuitive, efficient, and genuinely built to help restaurants grow. For the level of organization, automation, and revenue impact it delivers, the cost feels minimal compared to the value it brings. Review collected by and hosted on G2.com.

Nothing to report so far, since I’ve only been using it for about two weeks. Review collected by and hosted on G2.com.

What we like best about Owner.com is how everything works together in one place. The website is modern, easy to update, and seamlessly connects with our online ordering and mobile app, making it simple to manage.

The biggest benefit for us right now has been the SEO. It’s helping make us more visible online, which is driving more traffic to our website and bringing new customers through our doors. Review collected by and hosted on G2.com.

Our biggest disappointment with Owner.com has been the lack of communication and support after onboarding. Once our website was launched, it felt like we were simply forgotten.

We specifically requested one final meeting to review questions after we had time to explore the website and app, but our onboarding representative stopped responding and we never received that meeting or any follow-up.

Support has also been extremely slow. We waited well over a week for responses, and even then, our issues were not resolved. One major problem was that customers were using our table tents to place dine-in orders through the online ordering system, creating unnecessary confusion for our kitchen staff and increasing our packaging costs because everything had to be prepared in to-go containers. While support acknowledged the problem, we were told it wasn’t something they had dealt with before and not to expect a solution anytime soon.

The lack of follow-through continued when we expressed interest in switching to Owner.com’s POS system. We were promised a phone call within 24 hours, but instead waited several days before receiving an email, and the call was delayed even longer.

We genuinely like the platform and believe it has a lot of potential, but the lack of responsiveness and post-launch support has been incredibly frustrating. As a small business, we need a partner we can count on, and that level of communication simply hasn’t been there. Review collected by and hosted on G2.com.

Owner has been a absolute game changer for us. It has created efficiency within the restaurant and on line. Streamlining and integrating all our different options has been a life saver and made to go, delivery and even the in house ordering process so much easier from cashier to kitchen. Not to mention how kind, friendly and completely intelligent everyone working there is. It's been a seamless and easy transition. Review collected by and hosted on G2.com.

Honestly, I have not found one yet! We are new to this platform but I have only experienced positives so far. I think the only negative I could find was getting out of my own head and way and letting professionals at this get me organized and set up properly. I was hesitant thinking it would be a nightmare to deal with but change isn't always a bad thing. Review collected by and hosted on G2.com.

So far, the people I have dealt with have been the highlight of the entire experience. Everyone has been thorough in explaining things, available when needed, and very patient in dealing with me. Review collected by and hosted on G2.com.

Some of the formatting wasn't exactly to my liking, but most of the concerns I've had have already been addressed. I am confident that I can work with the developer in the next stages to get things exactly the way I want them. Review collected by and hosted on G2.com.

It has an SEO engine built into both the website and the app, and it’s easy to use as well. The results are displayed clearly and easy to read. The integrations is easy and handled almost flawlessly by Owner. Performance wise, i have not any hiccups over the past 1,5 months. Pricing is on the high side but i am willing to pay it if it increases my sales. Onboarding was simple but operational support has been a bit of lacking as the AI chatbot is not able to perform a lot of tasks. Review collected by and hosted on G2.com.

The cost. It is quite expensive and could be a obstacle to small startup business when they are still trying to control cost, Review collected by and hosted on G2.com.