---
title: Orbit CMB Reviews
meta_title: 'Orbit CMB Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Orbit CMB works for a business like yours.
date_modified: '2026-04-02'
parent_category:
  name: Utilities
  url: https://www.g2.com/categories/utilities
---


# Orbit CMB Reviews
**Vendor:** Central Service Association  
**Category:** [Utilities’ Customer Information System (CIS)](https://www.g2.com/categories/utilities-customer-information-system-cis)
## About Orbit CMB
The Orbit Customer Management and Billing system is your central repository for all customer data. In addition to names and addresses, Orbit CMB enables you to track customer usage, billing rates, service orders, sales taxes, collections, messages and notes, sales histories and more.






- [View Orbit CMB pricing details and edition comparison](https://www.g2.com/products/orbit-cmb/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-15+18%3A08%3A27+-0500&secure%5Bsession_id%5D=e16c32ba-34a6-433b-ae1c-ca1a3504dc37&secure%5Btoken%5D=65650c4a2957958cbdad97088a8e84854675fe0a7e02ed95ea195148ec737703&format=llm_user)

## Orbit CMB Features
**Operations**
- ERP Functionality - Utilities' CIS
- Customer Information Tracking - Utilities' CIS
- Payment Customization - Utilities' CIS
- Industry Adaptation - Utilities' CIS
- Employee Training - Utilities' CIS
- Progress Tracking
- Cost Tracking
- Asset Tracking
- Electronic Payments

**Customer Management**
- Customer Service - Utilities' CIS
- Social Media Integration - Utilities' CIS
- CRM Functionality - Utilities' CIS
- Third-Party Integrations

**Additional Functionality**
- Rate Management
- Auditing
- Workforce Management
- For Natural Gas
- Customer Database
- Dispatch Management
- Fixed Asset Management
- Communication Management
- Preventive Maintenance
- Penalty/Cut-Off Processing
- Configurable Workflow
- Workflow Management
- Alerts/Escalation
- Equipment Maintenance
- For Trash
- Maintenance Management
- Monitoring
- Billing & Invoicing
- Support Ticket Management
- Customizable Reports
- Generative AI
- AI Copilot
- Demand Forecasting
- Asset Lifecycle Management
- Inventory Management
- Data Capture and Transfer
- For Water
- Self Service Portal
- Incident Management
- Data Visualization
- Benchmarking
- Expense Management
- For Electricity
- Mobile Access
- Maintenance Scheduling
- Historical Reporting
- Scenario Planning
- Compliance Management
- Metered Billing
- Database Support
- Reporting & Statistics
- Billing Rate Management
- Work Order Management
- Routing
- Real-Time Reporting
- Activity Dashboard

## Top Orbit CMB Alternatives
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  - [Oracle Utilities Customer Care and Billing Solutions](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/reviews) - 4.6/5.0 (15 reviews)
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