Oracle Utilities Customer Care and Billing Solutions Features

Mimics ERP software functionality to provide utility companies with streamlined business management tools

Monitors and collects customer usage and payment information and activitiy

Provides flexible or customizable pricing rates and options

Provides the capability for systems to adapt to or evolve with changes in industry, market, and energy/utility devices

Provides the means to educate, train, and empower utility company employees upon implementation of the system

Reporting on how each user, task or process has advanced since its initiation

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Electronically collect payments for goods or services

Track/optimize rates in relation to usage

Examine established processes and records to ensure accuracy, compliance, and policy adherence

A set of processes to optimize the productivity of its employees

Utility billing for natural gas

A collection of customer information such as contact details, demographics, previous interactions, etc.

Manage sending personnel and resources to a site as needed

Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history

Manage and track all internal and external communication conducted via calls, email, text, or chat

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Charge fees or cut off service due to late/missing customer payments

Configure existing workflows to meet your organization's needs

Create, design and manage workflows for repetitive tasks

System alerts about the need to escalate an issue or request

Manage procedures that ensure organizational equipment remains in working condition

Utility billing for trash/garbage

Manage, maintain and track the performance of assets and equipment

Observe and track the demand, usage, progress or quality of a system, product, or user

Create, manage, and send invoices or bills to customers

Allow customers/users to submit support queries and service requests

Alter the layout and content of reports

Use AI to generate content in the form of text, images, videos, etc.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Forecast customer demand using historical insights and simulations

Manage assets throughout their lifecycle to optimize profit

Track and manage inventory levels to maintain proper supply

Import, collect, and capture data from multiple sources

Utility billing for water

Online portal through which end users can access the system, manage tasks, or obtain information

Manage and track all disruptions and incidents

Graphical representation of data

Compare key metrics for the business against prominent players in the industry

Plan, pay and track business related expenses.

Utility billing for electricity

Access software remotely via mobile devices

Schedule predetermined or ad hoc maintenance services and labor requests

Information, data and reports that are being tracked over time

Develop potential scenarios to identify risks and opportunities

Track and manage adherence to policies for any service, product, process, or supplier

Integrated or built-in billing calculated by customer usage levels of a product/service

Supports common databases such as MySQL and Oracle

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Setting up the amount/charge for per hour of work by a company or professional

Creating, assign, and track jobs and/or tasks for work orders

Plan daily routes to optimize employee scheduling and provide directions

Active reporting of data and metrics

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Facilitates the provision of exceptional customer service

Integrates with or supports social media channels for customer engagement

Mimics CRM software functionality to provide utility companies with streamlined customer relationship management tools

Set up connections to third-party platforms to improve business processes