[
Oracle ... Reviews
](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/reviews)

[
Oracle ... Reviews
](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/reviews)

# Oracle Utilities Customer Care and Billing Solutions Features

##### 
## Operations (5)

ERP Functionality - Utilities' CIS

Mimics ERP software functionality to provide utility companies with streamlined business management tools

Customer Information Tracking - Utilities' CIS

Monitors and collects customer usage and payment information and activitiy

Payment Customization - Utilities' CIS

Provides flexible or customizable pricing rates and options

Industry Adaptation - Utilities' CIS

Provides the capability for systems to adapt to or evolve with changes in industry, market, and energy/utility devices

Employee Training - Utilities' CIS

Provides the means to educate, train, and empower utility company employees upon implementation of the system

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##### 
## Customer Management (3)

Customer Service - Utilities' CIS

Facilitates the provision of exceptional customer service

Social Media Integration - Utilities' CIS

Integrates with or supports social media channels for customer engagement

CRM Functionality - Utilities' CIS

Mimics CRM software functionality to provide utility companies with streamlined customer relationship management tools

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## Top-Rated Alternatives

[

 ![TrueBill](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4dd533fd7b50c9b8e28a21fdbd1125e1/truebill.png "TrueBill")

TrueBill

3.7/5(3)

](https://www.g2.com/products/truebill/reviews)

[

 ![SAP Utilities Customer Engagement](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3e927524252026a11ef2b5e0aa372571/sap-utilities-customer-engagement.jpg "SAP Utilities Customer Engagement")

SAP Utilities Customer Engagement

5/5(2)

](https://www.g2.com/products/sap-utilities-customer-engagement/reviews)

[

 ![Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_715063b95839f67b8d02bb1e81474d29/agentforce-energy-and-utilities-formerly-salesforce-energy-and-utilities-cloud.jpg "Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)")

Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)

4.8/5(4)

](https://www.g2.com/products/agentforce-energy-and-utilities-formerly-salesforce-energy-and-utilities-cloud/reviews)

[
View All Alternatives
](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/competitors/alternatives)

##### Categories on G2

[
Utilities’ Customer Information System (CIS)
](https://www.g2.com/categories/utilities-customer-information-system-cis)

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