[ Oracle ... Reviews ](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/reviews) [ Oracle ... Reviews ](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/reviews) # Oracle Utilities Customer Care and Billing Solutions Features ##### ## Operations (5) ERP Functionality - Utilities' CIS Mimics ERP software functionality to provide utility companies with streamlined business management tools Customer Information Tracking - Utilities' CIS Monitors and collects customer usage and payment information and activitiy Payment Customization - Utilities' CIS Provides flexible or customizable pricing rates and options Industry Adaptation - Utilities' CIS Provides the capability for systems to adapt to or evolve with changes in industry, market, and energy/utility devices Employee Training - Utilities' CIS Provides the means to educate, train, and empower utility company employees upon implementation of the system Show More ##### ## Customer Management (3) Customer Service - Utilities' CIS Facilitates the provision of exceptional customer service Social Media Integration - Utilities' CIS Integrates with or supports social media channels for customer engagement CRM Functionality - Utilities' CIS Mimics CRM software functionality to provide utility companies with streamlined customer relationship management tools Show More ## Top-Rated Alternatives [ ![TrueBill](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4dd533fd7b50c9b8e28a21fdbd1125e1/truebill.png "TrueBill") TrueBill 3.7/5(3) ](https://www.g2.com/products/truebill/reviews) [ ![SAP Utilities Customer Engagement](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3e927524252026a11ef2b5e0aa372571/sap-utilities-customer-engagement.jpg "SAP Utilities Customer Engagement") SAP Utilities Customer Engagement 5/5(2) ](https://www.g2.com/products/sap-utilities-customer-engagement/reviews) [ ![Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_715063b95839f67b8d02bb1e81474d29/agentforce-energy-and-utilities-formerly-salesforce-energy-and-utilities-cloud.jpg "Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)") Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud) 4.8/5(4) ](https://www.g2.com/products/agentforce-energy-and-utilities-formerly-salesforce-energy-and-utilities-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/competitors/alternatives) ##### Categories on G2 [ Utilities’ Customer Information System (CIS) ](https://www.g2.com/categories/utilities-customer-information-system-cis) ##### Explore More [ Which RO-I software has the best reviews ](https://www.g2.com/discussions/which-ro-i-software-has-the-best-reviews)[ Which consumer insights tools work well for a team scaling across multiple research projects and markets without the platform becoming harder to manage as the scope grows? 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