Oracle Standalone Cobrowse Reviews & Product Details

I like the variety of security levels it provides to the agents. For example, users can have variety of controls such as view only, view and point, or full control as well according to the specific requirements. Customers can end the session anytime as well. Review collected by and hosted on G2.com.

The support it provides is bit compare to the price you are paying for it. Initially it is not a "Value for money" product. Sometimes it lags inbetween session as well which leads to bad customer experience. The chances of it happening again and again is pretty slim though. Review collected by and hosted on G2.com.

Standalone Cobrowse helps you deliver an optimal customer experience. Agents can quickly launch secure, private screen sharing sessions—on any device—to give customers personalized, efficient assistance. Review collected by and hosted on G2.com.

At the moment this is working very well. We don't have any dislikes. The Price is High though Review collected by and hosted on G2.com.

The platform and its broad range of features along with the ease of usage and adaptation helped us increase our customer satisfaction levels, reduce the time taken for solving issues and queries, helped us nurture our potential leads better and in turn helped us in more sales Review collected by and hosted on G2.com.

It is a premium solution and it is priced accordingly as well Review collected by and hosted on G2.com.

It is very easy and user friendly.

Agents can handle easily and it is secure.

Support is there. Review collected by and hosted on G2.com.

Nothing as such everything is good .its working well as of now Review collected by and hosted on G2.com.

Has actually helped are customer service team to deliver a proactive customer experience and take up customer satisfaction to the next level. Review collected by and hosted on G2.com.

I have got no issues so far. However looking forward to updates. Review collected by and hosted on G2.com.

Immediate visibility of our customers screen in real time as we help them solve any issues Review collected by and hosted on G2.com.

At the moment this is working very well. We don’t have any dislikes. The cost could be a little cheaper but we wanted the best on the market Review collected by and hosted on G2.com.