Oracle Commerce Cloud Reviews & Product Details

It allows a great personalization of the store since it uses technologies such as Knockout, RequireJS and LESS, if we combine this with the modularity that the platform possesses, we find a fairly powerful formula for your ecommerce. They have great technical support through chat, although it takes a few days to respond, but they even call you and have video calls with you. It has a good webhook service that allows you to easily integrate with other platforms such as ERP or Google Shopping, allows you to manage multiple stores at the same time in different currencies and in different languages, catalog management is easy and allows you to upload your entire catalog by API or by templates in xls. Review collected by and hosted on G2.com.

One of the biggest problems that the platform has is that the documentation is too much and it is not correctly classified making it take hours to find the solution to a problem, you always have the support by chat, but usually they direct it to the documentation which is very confusing. When you want to create a component from 0 it is quite difficult since the languages are technologies a little old and the platform does not have a large community that supports it, you usually find people who help you from India or USA but you do not always have easy to access forums. Review collected by and hosted on G2.com.

Free upgrades for customers

Lower Total Cost of Ownership (TCO)

Modern framework

Integrates with any API-based system

Easy integration

Supports both Business-to-Business (B2B) and Business-to-Consumer (B2C) with multisite

Buy Online, Pick Up In Store (BOPIS) and Inventory Management

Strong Catalog and Promotion/Pricing engine Review collected by and hosted on G2.com.

Provide log access to troubleshoot any issues. Review collected by and hosted on G2.com.

The extensibility of the platform is unrivaled. With a vast API and webhook library you can easily integrate with any 3rd party system, ERP/OMS/PIM/etc. The business user tooling is easy to use and enables the marketing and merchandising teams to grow sales without intervention of the IT teams to make marginal front-end changes. One of the most critical areas is the value of SaaS software and upgrades to features and functions. OCC allows customers to "accept" an upgrade, similar to accepting an upgrade to an iPhone. This allows business teams to use new technology quickly and efficiently. Review collected by and hosted on G2.com.

Currently, there are a smaller sub-set of customers on the platform and while that is growing, sometimes it would be more beneficial to see large retailer customers on the platform before considering it. Review collected by and hosted on G2.com.

The flexibility in building the storefront and Out of the box APIs that supports almost every integration Review collected by and hosted on G2.com.

Not easy to change the skins. At times it is required to change the skins as per customer need Review collected by and hosted on G2.com.

the upgrades pushed out quarterly and are free and can be turned on when we need them Review collected by and hosted on G2.com.

it is still about 3 to 5% shy of what ATG can do so several clients continue to wait to make the migration Review collected by and hosted on G2.com.

Clean interface, some great OOTB functionality for B2B commerce, fast growth and nice roadmap. Review collected by and hosted on G2.com.

Still has a lot of growth to do, needs more admin functionality, needs better logging access for admins. Review collected by and hosted on G2.com.

The Integration with Oracle's CX products. Other products such as Service Cloud or CQP are integrated with Oracle Commerce Cloud. Furthermore, the Oracle Marketing Cloud can be used as well. Backend integration can be done to many 3rd Party providers, by using the Integration Cloud. Customization can easily be done by JavaScript development and WebHooks. Many widgets are already out-of-the-box and on the existing marketplace it is easy to get new and production-proofed widgets, which also avoid reinventing the wheel. Also, integrations with payment providers already exist, but it is easy to add providers. Legacy REST services can still be used and plugged into the existing landscape. Review collected by and hosted on G2.com.

There is no integrated IDE, which makes the development process a bit more complicated. Customizations need to be developed outside of the Cloud System and then uploaded as a ZIP file to the Development environment. Changes can be made here, but need to be backported into the IDE before they can be uploaded to the Staging and Production environment. This also means that code versioning needs to be done outside of the Cloud solution. Review collected by and hosted on G2.com.

OCC is a tier 1 eCommerce solution with excellent capability in B2C complemented by a strong offering in the B2B market. Review collected by and hosted on G2.com.

Need to better communicate the migration path for legacy ATG customers. Review collected by and hosted on G2.com.

Flexibility, continuous innovation, robust cloud platform, tie in with the Oracle ecosystem, Review collected by and hosted on G2.com.

Continuity of how all the Oracle solutions link together for solutions. Review collected by and hosted on G2.com.

Strong customer service and technical supposed. Review collected by and hosted on G2.com.

If the internet connection is slow it takes more time to run the report Review collected by and hosted on G2.com.