Operix Features
Before the Job (4)
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Calendar
Uses the calendar tool to determine field workers who are free for the job.
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Dispatch
Notifies field service workers of their upcoming assignments.
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Roles
Allows users to see tasks according to permissions and roles.
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Booking
Allows clients to book jobs through the desktop page or within the app.
On the Job (10)
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Location
Tracks employee location to ensure timeliness.
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Employee Communication
Enables communication within the app from manager to field service employee.
Behavior Monitoring
Monitors behavior in the field.
Client Notifications
Notifies clients, should any delays or mishaps occur.
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Field Sales
Includes some ability to serve as a sales and ordering application.
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Customizable Fields
Customize data fields to support various needs and use cases
Multi-Location
Manage and support multiple locations
Payment Collection in the Field
Swipe a credit card or manually process payments while with the customer in the field
After the Job (8)
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Reports
Creates reports that reflect field performance either as a team or individually, to review productivity.
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Analytics
Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard.
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Billing & Invoicing
Create, manage, and send invoices or bills to customers
CRM Integrations
Integrates with CRM software to monitor all aspects of the customer relationship.
Accounting Integration
Integrate with a third-party accounting system
QuickBooks Integration
Integrates with QuickBooks
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Customizable Reports
Alter the layout and content of reports
Generative AI (4)
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Agentic AI - Field Service Management (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Additional Functionality (147)
Work Order Management
Creating, assign, and track jobs and/or tasks for work orders
Checklists
An itemized to do list that can be edited as tasks are completed
Maintenance Scheduling
Schedule predetermined or ad hoc maintenance services and labor requests
Parts Management
Track parts inventory levels and manage re-stocking
Service History
Track work performed and resources used for past customers, sites, or assets
Residential Properties
For residential properties
Vendor Management
Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
Customizable Forms
Customize contracts and forms to collect specific information
Purchase Order Management
Create, send, and track purchase orders and their statuses
Mobile Access
Access software remotely via mobile devices
Dispatch Management
Manage sending personnel and resources to a site as needed
Task Scheduling
Track and manage the scheduling of tasks
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Asset Tracking
Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle
Technician Management
Oversee technicians and track their assigned work orders
Status Tracking
Track the status over time for a request, process, asset, or transaction
API
Application programming interface that allows for integration with other systems/databases
Document Management
Store, manage, and track all electronic documents in a centralized location
Job Management
Manage and track all job information and associated tasks
Preventive Maintenance
Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Real-Time Reporting
Active reporting of data and metrics
Commercial Properties
Designed to serve commercial properties
Real-Time Data
Receive data and information in real time
Historical Reporting
Information, data and reports that are being tracked over time
Contract/License Management
Track, store, and access client contracts or licenses
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Barcode/Ticket Scanning
Scan barcodes to ensure accurate pricing and label tracking
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Facility Scheduling
Schedule facilities, such as athletic fields, venues, and convention centers based on their availability
Workflow Management
Create, design and manage workflows for repetitive tasks
Inspection Management
Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards
Inventory Management
Track and manage inventory levels to maintain proper supply
Predictive Maintenance
Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms
Routing
Plan daily routes to optimize employee scheduling and provide directions
Forms Management
Store, manage and track all forms in a centralized location
Chatbot
AI-based platform which conducts a conversation via auditory or textual methods
Documentation Management
Manage product specific documents in a categorized order
File Storage
Store and access documents, forms, and photos in one centralized place
Electronic Signature
Digitally sign online documents
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Personalization and Recommendation
Generative AI models can create personalized recommendations for users based on their preferences and behavior.
Resource Allocation
Assign available resources to various projects and tasks
GPS
System to support the positioning, navigation, and timing (PNT) measurements of an object or individual
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Quotes/Estimates
Generate quotes or estimates for customers
Scheduling
Plan availability and assign specific time slots for tasks and resources
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Online Time Clock
Track/log the amount of time employees worked per job using a timer
Workforce Management
A set of processes to optimize the productivity of its employees
Activity Tracking
Track and document all activities across devices, networks, and other systems
Contact Database
Centralized database of stakeholders and their contact information such as names, address, phone number etc.
Productivity Analysis
Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee
Prioritization
Arrange tasks based on the level of priority or urgency
Customizable Branding
Add customized logos and colors to align with company branding
Price and Cost Calculations
Calculate rule-based prices for a product/service
Performance Management
Organize and manage the accomplishments and development of employees or performance of applications or systems
Equipment Tracking
Track the location of specific equipment at all times
Data Capture and Transfer
Import, collect, and capture data from multiple sources
Time Tracking
Measure and track time including hours worked and paid time off (PTO)
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Secure Data Storage
Securely stores data to prevent data loss or breaches
Location Tracking
Identify the physical location of an individual, asset, device, etc.
Route Optimization
Finding the most optimal routes for drivers based on various factors and constraints
Offline Access
Ability of websites, web applications, or mobile applications to function without an active internet connection
Real-Time Updates
Receive system updates as soon as any changes are made
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Chat/Messaging
Communicate using direct chat or messages within the system
Knowledge Management
Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills
Electronic Payments
Electronically collect payments for goods or services
Customer History
Access previous interactions or concerns to maintain customer relationships
Inventory Control
Monitor product stock levels
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
Client Portal
Private online space that lets businesses securely share documents and provide information access to clients
Driver ETA
Generate estimated arrival times for drivers to keep back office or customers informed
Job Tracking
Track and visualize the status of an ongoing job and the time spent on tasks or projects
Automated Scheduling
Automatically create schedules based on business needs or employee availability and qualifications
Customer Management
Store and organize information about customers and previous interactions
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Work Order Creation
Create a new work order
Equipment Maintenance
Manage procedures that ensure organizational equipment remains in working condition
Data Import/Export
Import and export data to and from software applications
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Recurring Appointments
Schedule repeating appointments based on a duration of time
Contractor Management
Specialized for general contractors/sub-contractors (those who conduct work on a contract basis)
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
Time & Expense Tracking
Log and record hours worked and costs spent to assist in billing and invoicing
Technician Management
Oversee technicians and track their assigned work orders
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Scheduling
Plan availability and assign specific time slots for tasks and resources
Quotes/Estimates
Generate quotes or estimates for customers
Job Costing
Calculate total itemized costs, including initial costs and any changes
Job Tracking
Track and visualize the status of an ongoing job and the time spent on tasks or projects
Workflow Management
Create, design and manage workflows for repetitive tasks
Timesheet Management
Track the amount of time spent on a job or task
Document Storage
Store and organize documents in a centralized system
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Location Tracking
Identify the physical location of an individual, asset, device, etc.
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Work Order Management
Creating, assign, and track jobs and/or tasks for work orders
Service History
Track work performed and resources used for past customers, sites, or assets
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
IoT Device Management
Organize, monitor, and remotely manage IoT devices
Customer Portal
A website or login for customers to access information
Mobile Access
Access software remotely via mobile devices
Electronic Signature
Digitally sign online documents
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Routing
Plan daily routes to optimize employee scheduling and provide directions
Equipment Tracking
Track the location of specific equipment at all times
Electronic Payments
Electronically collect payments for goods or services
Predictive Analytics
Predict future data based on historical data sets
Dispatch Management
Manage sending personnel and resources to a site as needed
Maintenance Scheduling
Schedule predetermined or ad hoc maintenance services and labor requests
Data Import/Export
Import and export data to and from software applications
Accounting
Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
API
Application programming interface that allows for integration with other systems/databases
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Customizable Forms
Customize contracts and forms to collect specific information
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Inventory Management
Track and manage inventory levels to maintain proper supply
Accounting Integration
Integrate with a third-party accounting system
Cost Database
Collection of data related to the costs associated with various items, products, services, or activities
Commercial/Industrial
For commercial and industrial purposes
Job Management
Manage and track all job information and associated tasks
Customizable Branding
Add customized logos and colors to align with company branding
Labor Rates
Track, manage, and standardize customer rates for services performed by technicians
Real-Time Data
Receive data and information in real time
CAD Tools
Computer aided design to create precision drawings or technical illustrations
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Visual Assemblies
Displays a graphical view of a build assembly to visualize which portion of the project you're estimating
Bid Management
Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison
Takeoff
Measure digital plans to calculate labor and materials needed
Customizable Reports
Alter the layout and content of reports
Cost Estimating
Forecast the cost and resources required to complete a project
For HVAC Companies
Software designed specifically for HVAC companies
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Activity Tracking (1)
Activity Tracking
Track and document all activities across devices, networks, and other systems
API (1)
API
Application programming interface that allows for integration with other systems/databases
Calendar Management (1)
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Reporting & Statistics (1)
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
AI Copilot (1)
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Customizable Forms (1)
Customizable Forms
Customize contracts and forms to collect specific information
Third-Party Integrations (1)
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Workflow Management (1)
Workflow Management
Create, design and manage workflows for repetitive tasks
Customer Database (1)
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Job Costing (1)
Job Costing
Calculate total itemized costs, including initial costs and any changes
Real-Time Notifications (1)
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Customizable Reports (1)
Customizable Reports
Alter the layout and content of reports
Job Tracking (1)
Job Tracking
Track and visualize the status of an ongoing job and the time spent on tasks or projects
Inventory Management (1)
Inventory Management
Track and manage inventory levels to maintain proper supply
Electronic Payments (1)
Electronic Payments
Electronically collect payments for goods or services
Customizable Templates (1)
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Activity Dashboard (1)
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Real-Time Data (1)
Real-Time Data
Receive data and information in real time
Electronic Signature (1)
Electronic Signature
Digitally sign online documents
Cost Estimating (1)
Cost Estimating
Forecast the cost and resources required to complete a project
Scheduling (1)
Scheduling
Plan availability and assign specific time slots for tasks and resources
Alerts/Notifications (1)
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Data Import/Export (1)
Data Import/Export
Import and export data to and from software applications
Collaboration Tools (1)
Collaboration Tools
Provides a channel for team members to share AI models, media files, communicate, and work together
Document Management (1)
Document Management
Store, manage, and track all electronic documents in a centralized location
Self Service Portal (1)
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Reminders (1)
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Customizable Fields (1)
Customizable Fields
Customize data fields to support various needs and use cases
Drag & Drop (1)
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Mobile Access (1)
Mobile Access
Access software remotely via mobile devices
Estimating (1)
Estimating
Estimate expected cost based on various factors before a project begins
Customer History (1)
Customer History
Access previous interactions or concerns to maintain customer relationships
Reporting/Analytics (1)
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Document Storage (1)
Document Storage
Store and organize documents in a centralized system
Access Controls/Permissions (1)
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Invoice Management (1)
Invoice Management
Captures invoice data and maintains comprehensive records for auditing and reporting purposes
Mobile Alerts (1)
Mobile Alerts
Notifications via mobile devices
Template Management (1)
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Payment Processing (1)
Payment Processing
Accept, record, and reconcile financial transactions
Customizable Branding (1)
Customizable Branding
Add customized logos and colors to align with company branding
Contact Database (1)
Contact Database
Centralized database of stakeholders and their contact information such as names, address, phone number etc.
Maintenance Scheduling (1)
Maintenance Scheduling
Schedule predetermined or ad hoc maintenance services and labor requests
Preventive Maintenance (1)
Preventive Maintenance
Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements
Client Portal (1)
Client Portal
Private online space that lets businesses securely share documents and provide information access to clients
Location Tracking (1)
Location Tracking
Identify the physical location of an individual, asset, device, etc.
SMS Messaging (1)
SMS Messaging
Send messages via SMS
Performance Metrics (1)
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Quotes/Estimates (1)
Quotes/Estimates
Generate quotes or estimates for customers
Billing & Invoicing (1)
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Work Order Management (1)
Work Order Management
Creating, assign, and track jobs and/or tasks for work orders
Barcode/Ticket Scanning (1)
Barcode/Ticket Scanning
Scan barcodes to ensure accurate pricing and label tracking
Search/Filter (1)
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Visual Assemblies (1)
Visual Assemblies
Displays a graphical view of a build assembly to visualize which portion of the project you're estimating
Project Management (1)
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
Historical Reporting (1)
Historical Reporting
Information, data and reports that are being tracked over time
Task Scheduling (1)
Task Scheduling
Track and manage the scheduling of tasks
Status Tracking (1)
Status Tracking
Track the status over time for a request, process, asset, or transaction
Labor Rates (1)
Labor Rates
Track, manage, and standardize customer rates for services performed by technicians
CAD Tools (1)
CAD Tools
Computer aided design to create precision drawings or technical illustrations
Multi-Location (1)
Multi-Location
Manage and support multiple locations
Contract/License Management (1)
Contract/License Management
Track, store, and access client contracts or licenses
Automated Scheduling (1)
Automated Scheduling
Automatically create schedules based on business needs or employee availability and qualifications
Dispatch Management (1)
Dispatch Management
Manage sending personnel and resources to a site as needed
Takeoff (1)
Takeoff
Measure digital plans to calculate labor and materials needed
Real-Time Updates (1)
Real-Time Updates
Receive system updates as soon as any changes are made
Project Planning (1)
Project Planning
Organize and schedule projects
Customer Management (1)
Customer Management
Store and organize information about customers and previous interactions
Route Optimization (1)
Route Optimization
Finding the most optimal routes for drivers based on various factors and constraints
Purchase Order Management (1)
Purchase Order Management
Create, send, and track purchase orders and their statuses
Accounting Integration (1)
Accounting Integration
Integrate with a third-party accounting system
Bid Management (1)
Bid Management
Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison
Commercial/Industrial (1)
Commercial/Industrial
For commercial and industrial purposes
Job Management (1)
Job Management
Manage and track all job information and associated tasks
Inventory Control (1)
Inventory Control
Monitor product stock levels
Technician Management (1)
Technician Management
Oversee technicians and track their assigned work orders
Time Tracking (1)
Time Tracking
Measure and track time including hours worked and paid time off (PTO)
Cost Database (1)
Cost Database
Collection of data related to the costs associated with various items, products, services, or activities
GPS (1)
GPS
System to support the positioning, navigation, and timing (PNT) measurements of an object or individual
QuickBooks Integration (1)
QuickBooks Integration
Integrates with QuickBooks
Service History (1)
Service History
Track work performed and resources used for past customers, sites, or assets
Mobile App (1)
Mobile App
Access the system via a mobile application
Equipment Tracking (1)
Equipment Tracking
Track the location of specific equipment at all times
Mobile Signature Capture (1)
Mobile Signature Capture
Capture signatures via mobile devices
Contractor Management (1)
Contractor Management
Specialized for general contractors/sub-contractors (those who conduct work on a contract basis)
Driver ETA (1)
Driver ETA
Generate estimated arrival times for drivers to keep back office or customers informed
For Plumbing Industry (1)
For Plumbing Industry
Serving plumbing industry professionals
Automatic Backup (1)
Automatic Backup
Data is backed up automatically to prevent data loss
Recurring Appointments (1)
Recurring Appointments
Schedule repeating appointments based on a duration of time
Fitting Management (1)
Fitting Management
Change Order Management (1)
Change Order Management
Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs
Prebuilt Assembly (1)
Prebuilt Assembly
For HVAC Companies (1)
For HVAC Companies
Software designed specifically for HVAC companies
Customer Service Management (1)
Customer Service Management
Manage relationships with customers and address customer concerns
Equipment Maintenance (1)
Equipment Maintenance
Manage procedures that ensure organizational equipment remains in working condition
For General Contractors (1)
For General Contractors
Intended to be used by general contractors
Routing (1)
Routing
Plan daily routes to optimize employee scheduling and provide directions
Work Order Creation (1)
Work Order Creation
Create a new work order
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