OPERA Cloud Property Management Features

Tracks all guest room and conference room availability for reservation availability.

Provides native features or integrates with tools that automate dynamic pricing and rates for maximum revenue.

Provides asset management and maintenance tracking tools to monitor facility health over time.

Connects to various distribution channels to advertise room rates and update in real time as market shifts.

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Track products that are for sale at a reduced price or part of coupon promotions

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Establish limitations based on certain conditions

Design, communicate, and distribute incentives to perform a specific action

Track employee schedules, availability, and performance across projects and tasks

Manage various distribution channels, build relations with channel partners, and track their performance

Create, manage and track all task activities and progression

Setting up the amount/charge for per hour of work by a company or professional

Create, save, and re-purpose templates for emails, forms, etc.

Track and manage the profit margin between the cost of a product and its selling price.

Create, update, and manage bookings, itineraries, and reservations

Manage, organize, and store contact information

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track and manage schedules and meetings via an integrated calendar

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Track and manage inventory levels to maintain proper supply

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Manage, maintain and track the performance of assets and equipment

Built-in website builder or integration with third-party site

Capture guest experience at a granular level and utilize data to deliver tailored services

Manage, store and organize emails within the system or via third-party apps

Record and track all relevant internal and external communications

Track and monitor reviews of products or services

Implementation of various strategies to manage tax obligations via planning and maintaining compliance

Store, manage, and track all electronic documents in a centralized location

Creating, assign, and track jobs and/or tasks for work orders

Manage operations/processes associated with spas and other hotel activities

Plan, manage, and track the financial activities of an individual or organization

Track/optimize rates in relation to usage

Allows reservations to be made via online, mobile, or through staff manual input.

Provides tools for sales marketers to communicate with guests to solicit feedback, manage loyalty programs, and advertise deals.

Allows guests to submit service requests or communicate with staff for concierge and general questions.

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Send messages via SMS

Assists with scheduling housekeeping as rooms are checked out, and tracks daily room cleanings.

Provides scheduling tools for managers to organize staff shifts.

Schedule predetermined or ad hoc maintenance services and labor requests

Offers basic and customizable templates for financial reporting and data analysis.

Integrates with Channel Manager platform.

Seamlessly integrates with 3rd party websites

Analyze and track performance of channels

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Set up connections to third-party platforms to improve business processes

Manage and support multiple languages

Automate workflows and trigger campaigns based on customer actions

Create, manage, and send invoices or bills to customers

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Manage and support multiple locations

A list of events with their respective dates

Access software remotely via mobile devices

Alter the layout and content of reports

Customize data fields to support various needs and use cases

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Book meetings and appointments through a website or digital platform

Add customized logos and colors to align with company branding

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Pre-made examples and templates for emails

Electronically collect payments for goods or services

Import and export data to and from software applications

Search and filter data across systems to locate required information by entering keywords or certain criteria

Receive data and information in real time

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Ability to see leads received from various distribution channels in one place

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Immediately stop the process from executing

Assemble applications and processes by dragging over and arranging pre-built components

Pre-designed layouts that can be customized to match preferences and requirements

Accept and process credit card transactions

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Use AI to generate content in the form of text, images, videos, etc.

Accept, record, and reconcile financial transactions

Manage and handle various international currencies

Accept and process customer payments for products or services using hardware and software

A collection of customer information such as contact details, demographics, previous interactions, etc.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Access previous interactions or concerns to maintain customer relationships

Indication whether a resource is available or protected from allocation

Ratings/Reviews

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Accounting functionality within the system, not requiring integration with third-party tools

Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment

One location